Bus VIP 24, Sri Maju Group SG, Mar 16, 2020
Bus was a bit dirty and we arrived 1hour and 45 minutes late.
Bus VIP 24, StarMart Express SG, Mar 15, 2020
The bus' emergency exit was held to the seat by a wire. The armrest came off during the trip.
Bus VIP 24, Sri Maju Group SG, Mar 14, 2020
Really comfy seats. Got from A to B what more do you need
Bus VIP 24, Sri Maju Group SG, Mar 8, 2020
Very comfy and helpful staff
Bus VIP 24, Sri Maju Group SG, Mar 2, 2020
The bus was a little bit nasty
Bus VIP 24, StarMart Express SG, Feb 24, 2020
Staff were kinda rude but overall it was nice and fast.
Bus VIP, Transtar Travel SG, Feb 22, 2020
Bus VIP, Transtar Travel SG, Feb 21, 2020
Easy drive. Driver not really helpful for questions. Wifi would be great.
Bus VIP, Transtar Travel SG, Feb 16, 2020
Very satisfied with the service
Bus VIP 24, StarMart Express SG, Feb 14, 2020
Driver was helpful. The secret is to travel very late at night. Everything is so smooth and not so much people in the bus and immigrations.
Bus VIP 24, StarMart Express SG, Feb 13, 2020
The Bus is confortable. However, the retrieval of actual tickets if you got the first trip @ 6am is quite difficult. They have 2 offices, one at the front of the building and one inside. Make sure to go yo the office inside the building since at first lot of us tourists are confused why they are no attendants in the office outside (since we thought it was, not knowing there's another office inside). Some nationals are murmuring in their language because of this confusion. No one guided us. But the moment you're on the bus, everthing is okay.
Bus VIP 24, StarMart Express SG, Feb 11, 2020
Bus VIP, Transtar Travel SG, Feb 10, 2020
The travel was very smooth and convenient. The bus had 2 stops; first, a 30-minute break and next in the gas station. We were expected to arrive at 3:15 pm but was delayed for an hour. There was no wifi in the bus so I suggest you download movies. No worries for battery drain since usb port for charging is available.
Bus VIP 24, Sri Maju Group SG, Feb 10, 2020
The journey itself was good, we arrived earlier than expected, the bus was nearly empty.
The service wasn’t very good, one driver didn’t speak English at all and was unfriendly. There was no information about the e-/immigration process or about the length of the break. There was no WiFi which would be a great plus. But in the end anything was ok with a bit of proactivity.
Bus VIP 24, StarMart Express SG, Feb 10, 2020
All was super!
Bus VIP, Transtar Travel SG, Feb 8, 2020
Easy and fast registration, Cheap price, komfortable.
Bus Premium, Transtar Travel SG, Feb 7, 2020
Kalau buat Pelancong yg pertama kali naik bus SG ke KL ini sangat cocok, Driver kebetulan baik, dan ga full orang di bus
Bus VIP, Transtar Travel SG, Feb 7, 2020
Very nice bus with the best seats i have ever been transportating in.
Bus VIP, Transtar Travel SG, Feb 1, 2020
We arrived late from the expected time given. As in so late I guess instead of 7:40 we arrived at 9:30 in the evening. But anyway, as long as were safe! It’s okayyyy.
Bus VIP 24, StarMart Express SG, Jan 28, 2020
Bus VIP 24, StarMart Express SG, Jan 24, 2020
good service. driver and his friend - ????
Bus VIP, Transtar Travel SG, Jan 23, 2020
Bus Premium, Transtar Travel SG, Jan 22, 2020
The driver was late. We were about to book another ticket thinking that the bus has left. Thanks to another transtar driver he called our bus driver. If not for him, we wouldn't know where our bus was.
Bus VIP 24, StarMart Express SG, Jan 21, 2020
Recomended buat yang mau liburan keluarga.Awalnya sempat was was krn kalau lihat tempat travelnya.Alhamdulillah petugasnya baik kita dipikirkan bis yg lebih awal dan kursi yg diatas jadi lebih leluasa untuk melihat pemandangan, ambil foto dan video.sopirnya baik sebelum berangkat dicek dulu jumlah penumpang.
Bus VIP 24, Sri Maju Group SG, Jan 18, 2020
It was okay overall, it’s just that the drivers are not so friendly and always frowning and shouting. But the seats are comfy, AC was cold and bus was clean. They just have to improve their driver’s attitude because good customer service includes being polite, understanding and friendly to satisfy the customers.
Bus VIP, Transtar Travel SG, Jan 18, 2020
Bus VIP 24, Sri Maju Group SG, Jan 17, 2020
Very efficient transport.
Bus VIP, Transtar Travel SG, Jan 16, 2020
All good, but doesn’t have toilet in the bus. It’s not a real problem, because we had stopped.
The problem is that the company say have toilets
Bus VIP 24, StarMart Express SG, Jan 15, 2020
Very accommodating staff
Bus VIP 24, Sri Maju Group SG, Jan 11, 2020
Took an afternoon trip. The bus do not have Wifi so got a good rest the whole afternoon ????
Bus VIP 24, Sri Maju Group SG, Jan 10, 2020
Leave on time, bus is clean and convenient.
Bus VIP 24, StarMart Express SG, Jan 9, 2020
Good service. Bus came to the point on time, but was about 1h too late at the arrival point. The walk over the border worked fast and without troubles. Air conditioning in the middle of the bus was very cold but I just changed seat. Seats are big and very comfortable. I would choose this company again!!
Bus VIP 24, StarMart Express SG, Jan 6, 2020
Very good services.
I booked ticket online and showed e-confirmation on the phone to the operator to get paper ticket. The ticket office is inside the Golden Mile Tower (go inside through the main door and it located on the right).
The bus came very on time. The seat was big (as the photo) and could adjust angle to support your back and legs to have a good sleep. The inside space of bus was clean.
The driver was very friendly and willing to support. The ride was fast, safe and smooth. It stopped 1 time at the halfway for rest and toilet (about 15 minutes).
I arrived to Kualar Lumpur at 12h15 as the bus operator stated.
FYI on border protocol: at the checkpoint in Singapore, go out of bus for passport control (you can leave your luggages on the bus), then go through the border gate to the bus (you have to remember the number plate of your bus to check the location of the bus which is showed on the electronic board and walk to it by yourself - no tourguide in here). The bus will run about 30 minutes to the checkpoint of Malaysia. You go out again with all your luggages, move into the border gate for immigration and scanning your luggages (it's simpler than in the airport), then find your bus again in the yard (there is no electronic board as in the Singapore so you have to find it by your eyes - that's why you have to remember the number of the bus and even the face of driver).
Have a good trip!
Bus VIP, Transtar Travel SG, Jan 6, 2020
Bus Driver followed a very racist policy of telling me repeatedly he would only allow Chinese passengers on-board first, though I had been first in line (I arrived over an hour early to depart from Singapore). Disgusting treatment of guests, would never use this service again.
Bus VIP, Transtar Travel SG, Jan 6, 2020
Driver needs to let you know that it is 30 minutes for the rest stop.
Do not believe the timings at all, it takes much longer than stated even though immigration was very fast going in this direction.
Bus VIP 24, StarMart Express SG, Jan 4, 2020
The driver is not approachable
Bus VIP, Transtar Travel SG, Jan 4, 2020
Very good except the break took longer than it was supposed to
Bus VIP 24, StarMart Express SG, Jan 3, 2020
Bus VIP, Transtar Travel SG, Jan 3, 2020
Hope they provide wifi as it is not work properly
Bus VIP 24, Sri Maju Group SG, Dec 28, 2019
Bus VIP, Transtar Travel SG, Dec 27, 2019
Berangkat Tepat Waktu. Di Imigrasi Singapore Hanya Bawa Pasport lalu Imigrasi Malaysia Bawa Semua Barang Tapi gak sampai 5 menit keduanya. Lancar! Istirahat Rest Area 30menit sekali lalu tiba juga tepat waktu. Drivernya ramah. Perjalanan yang memyenangkan. Thanks
Bus VIP, Transtar Travel SG, Dec 24, 2019
never know wat happened when the bus stop , the driver never told us . When he went for food , he looked the door and we were in the bus ....
Bus VIP 24, Sri Maju Group SG, Dec 22, 2019
Our departure time is 9am,but the trip was delayed many times,after that we left at 10am,that's why instead of we will arrived after 5hours but finally come 12hours.its horrible!
Bus VIP 24, Sri Maju Group, Dec 21, 2019
The bus driver did a good job. He drove safe and the bus was comfortable. But it took 7 hours to get from Singapore to Kuala Lumpur. We left at 9:00 am and arrived at 4:00 pm!!
Bus VIP 24, StarMart Express SG, Dec 17, 2019
The bus is comfortable, but you just be aware that it's most likely going to take longer than the hours indicated. The traffic can be heavy, and you can wait a lot of time at the border before to restart. I give two stars as rating because I think it's unfair to indicate the best hypothesis instead of the expected or average one. However, the journey itself is ok.
Bus VIP 24, StarMart Express SG, Dec 16, 2019
We were supposed to depart at 11.30..arrived there they changed the time to 11.45,but we left it was almost 1 o clock..
The first bus was old, half broken and you had to take a seat random.
The second bus was really comfortable,(the air con was kept at Max the whole time..I got a bad sore throat)
We were supposed to arrive at 4.40..we arrived at 10.30pm..and we stopped only once!!
Further more the driver didn’t say that there was two stops..if someone that was on the bus with us didn’t explained us that we were so far from the city we would have been left at the first bus stop without an explanation..
Truly disappointing..the 2starts are o my for the comfort of the second bus!
Bus VIP 24, StarMart Express SG, Dec 15, 2019
The seats and bus is not comfortable as advertised. Before getting to customs, we had free sitting, very old bus. On the way to Berjaya Towers Center we made few stops, and this made super long trip (11 hours!!!) even longer.
Bus VIP 24, StarMart Express SG, Dec 15, 2019
It went at 4:20pm against 2:10pm.
Bus VIP, Eltabina SGD, Dec 15, 2019
Good but bit late
Bus VIP, Transtar Travel SG, Dec 14, 2019
Takes too long..from 3pm to 9pm journey. It supposed to be 2:30pm to 5:30pm stated in the website. I can understand the custom clearance will take some time but this is way too much time wasted on the road.