RB
Rosalie BWe Booked this boat, on the internet and on the booking page they show you a bigger boat. They advertise with airco but it didn't work. The seats are to small. And they mentioned a toilet on board but there were none. During the boattrip the boat suddenly stoppen but the people on the boat didnt inform us at all
Padang Bai to Gili Air, Ferry Standard, Wijaya Buyuk, Sep 15, 2026
RD
Rafal D1.5 hours delayed. I didn’t pay for an expensive ticket just to end up with a 1.5-hour delay.
Padang Bai to Gili Air, Ferry Cantika 09, Wahana Virendra, Sep 15, 2026
JC
Josep CThe ticket was for **Gili Air**, but we were unexpectedly dropped off in **Lombok** instead. From there, we were transferred to Gili Air on a small boat that **did not meet even basic standards of comfort and safety**.
The whole experience was poorly organised and very disappointing. **I would not recommend this operator.**
Padang Bai to Gili Air, Ferry Cantika 09, Wahana Virendra, Sep 14, 2026
MK
Marcin KI have to come 1h earlier. Dont know why because it take 5h to Land on gili air from your post.
Inside Was 15 deg so very cold. Why do this?
Padang Bai to Gili Air, Ferry Cantika 09, Wahana Virendra, Sep 13, 2026
D
Dorian Big boat low waves = perfect trip with a small child.
Padang Bai to Gili Air, Ferry Cantika 09, Wahana Virendra, Sep 6, 2026
Q
Quentin Boat was confortable and modern. Too much useless wait for boarding (no need to ask for people to come 1h early if we board 45 late), AC was WAY to cold.
Padang Bai to Gili Air, Ferry Cantika 09, Wahana Virendra, Sep 6, 2026
N
Nicolas Great management. We have arrived at Gili Air with our langages.
The AC was too cold in front of the place and a Little bit complex to get seat inside.
Padang Bai to Gili Air, Ferry Aluminium Fast Ferry, Dcamel Fast Ferry (Dcamel Fast Ferry), Aug 27, 2026
ER
Elvire RThe boat was delayed by two hours, and we received no explanation, no apology, and no compensation whatsoever from Wahana Virendra.
On top of that, the journey itself took approximately three hours instead of the two hours and fifteen minutes advertised on the website. We were supposed to arrive in Gili Air at 3:15 PM, but we eventually arrived at 7:00 PM. We therefore lost an entire afternoon, which seriously disrupted all of our plans.
What is even more disappointing is that there seems to be no way to request a refund or even contact 12Go to obtain any compensation for this major delay and the inconvenience caused.
This is completely unacceptable, especially considering the lack of communication and customer service from the company.
The only positive point was that the boat itself was relatively comfortable.
Padang Bai to Gili Air, Ferry Cantika 09, Wahana Virendra, Aug 24, 2026
HE
Halis EEverything was perfect
Padang Bai to Gili Air, Ferry Aluminium Fast Ferry, Dcamel Fast Ferry (Dcamel Fast Ferry), Aug 17, 2026
J
Javier We were three and a half hours late
Padang Bai to Gili Air, Ferry Standard, Wijaya Buyuk, Aug 14, 2026