AC
Anne CBus Regular AC, DLTBCo (DLTBCo), Feb 24, 2020
Unable to recline seat
CB
Clarisse BBus Regular, Isarog Line, Jan 21, 2020
No actual terminal. We need to walk to the middle of the highway to get into the bus. No CR in the ticketing office too. Well other than that, basically it's still good there's an office there to accommodate passengers.
PM
Peter MBus Economy Non AC, Legaspi St Jude Transport Lines, Jan 4, 2020
all ok
CB
Clarisse BBus Regular AC, DLTBCo (DLTBCo), Dec 27, 2019
The perks of online booking is convenience. I didn't get that much of a convenience from this trip, much more, customer service was below par. Busy season maybe? It does not justify though.
Next time, it should help to accommodate. What for that this is an online booking. Imagine looking for a computer shop for 30 mins...walking around an unfamiliar Pasay rotonda to have the ticket printed when the pdf is downloaded on my phone. If not for Penafrancia Tours, which allows print screen, I could have known better that DLTB would not allow.
I think, be consistent also on the rules.
NA
Naysan ABus Regular AC, DLTBCo (DLTBCo), Dec 26, 2019
Bus was delayed by more than an hour. In the end, I opted to join a supposedly later bus (original trip was 845, joined the 10pm bus because my bus was super delayed) in a less than ideal seat (last row, pretty bouncy) just to get on with my travel. Not sure what time my original bus arrived. Granted it was during the Christmas holiday, but it was a big hassle.
AJ
Ace JBus Regular AC, DLTBCo (DLTBCo), Dec 26, 2019
Hassle-free booking and I was given my ticket immediately once I presented my voucher. Their customer service is also very responsive.
GL
Gino LBus Regular AC, DLTBCo (DLTBCo), Dec 24, 2019
Traffic bad due to road work
AP
Anton PBus Skybus WC, Penafrancia Tours, Dec 20, 2019
Huge delay, seats on the bus much less comfortable than expected, no water in the WC, somebody else was sitting on my seat but the conductor didn't care
JA
Joseph ABus Elite, Isarog Line, Dec 12, 2019
Fine.
JF
John FBus Sleeper, Isarog Line, Dec 1, 2019
I booked a 20:00 to 9:40 trip to Legazpi as it was perfect for my 11am to 1pm engagement. We arrived Legazpi at almost 1pm! That's a 3 hour delay from the estimated time of arrival which is insane.
I saw a review which said that the sleeper's space was uncomfortable and he/she was only 5'6". I'm almost 6 feet. I'll let your imagination handle that one.
Still thankful for safely arriving in Legazpi though, but I'm not riding this bus line again.
XP
Xuan PBus Regular, Isarog Line, Dec 1, 2019
The bus was 1.5 hours late. The bus ride was good, the airco could have been less cold.
JC
Jann CBus Elite, Penafrancia Tours, Nov 30, 2019
the bus was late. and the service charge is so high compared to the actual fare.
RS
Randy SBus Sleeper, Isarog Line, Nov 26, 2019
I got d upper “bed” nside d sleeper bus; space was small: i cant even sit straight as my head is already touching the ceiling yet im only 5’6. Seatbelt was short i cnt even locked it; im an average-size man. “Hallway” was small; 1 person can only pass at a time
NG
Ninfa GBus Regular AC, DLTBCo (DLTBCo), Nov 25, 2019
The driver was rude as well as the conductor when my mother, who is a senior citizen ,was asking for help. Dispatcher was helpful.
JC
John CBus Lazyboy, DLTBCo (DLTBCo), Nov 18, 2019
NOT IN PARTAS TERMINAL. HAD TO GO BACK TO EDSA DLTB TERMINAL. Also, what’s the use of booking online if you still have to queue with those without reservations just to get the physical ticket? Too much of a hassle. Never again DLTB and 12Go
EP
Evangeline PBus Elite, Penafrancia Tours, Nov 12, 2019
Just because online booking has no senior's discount
NA
Naysan ABus Regular AC, DLTBCo (DLTBCo), Nov 11, 2019
The email says I can simply give my booking number at the ticket counter. However, upon arrival, I was still asked for a PRINTED voucher. The lady asked me to find an internet shop to have my voucher printed and presented to them. I had to do it but since it was already late (around 8pm), all shops are closed. I had to go back to tell them I couldn’t print the voucher, and the lady relented and allowed me to just give my booking number. It was such a hassle. You should indicate in your email that a printed voucher is A MUST so we wouldn’t be surprised.
The trip was okay, though, and was shorter than I expected. Thanks.
GV
Gracia VBus Regular AC, DLTBCo (DLTBCo), Nov 4, 2019
Sobrang tagal ng byahe and hassle sa pagkuha ng ticket. Kaya nga nag online booking para mabilis pero lalong matagal ma confirm.Good thing wala ako katabi sa upuan kaya kahit papanu comfortable ako.
IC
Irene CBus Lazyboy, DLTBCo (DLTBCo), Nov 4, 2019
My son's seat was broken so he was uncomfortable the whole 14-hours ride from Manila to Legazpi in DLTB Bus#19M.
SA
Serafico ABus Elite, Isarog Line, Oct 30, 2019
Great transport. The bus is clean and very comfortable. Bus driver bus staff are very nice. Thank you Bicol Isarog. We will definitely ride here again and again.
JJ
Jover JBus Regular, Isarog Line, Oct 21, 2019
Accommodating
MD
Maria DBus Elite, Penafrancia Tours, Sep 19, 2019
i carried a baggage well within the allowed limit, but was made to pay an insurance fee 200.00, the crew said it is required.
JP
Jean PBus Elite, Penafrancia Tours, Sep 17, 2019
very comfortable trip
MP
Mario PBus Elite, Isarog Line, Aug 14, 2019
5 if we had seatbelts. Everything else is fantastic.
MP
Mervic PBus Regular, Isarog Line, Aug 11, 2019
They pick up passengers along the way kaya tumatagal ang byahe
RG
Rhodora GBus Regular AC, DLTBCo (DLTBCo), Aug 4, 2019
Maliit ang upuan ang tagal mg byahe sa dami ng stop over
SM
Stefan MBus Elite, Isarog Line, Jul 29, 2019
Good i found 12go for booking my trip to Bicol. As I was stuck in EDSA, ticketing office even called ahead of time to ask where i am and was ready to delay slightly departure. Then all fine, trip was usual bus trip, Elite bus from Isarog Bicol offers a bit more space, sort of home sofa ride.
JP
Jeremias PBus Elite, Penafrancia Tours, Jul 3, 2019
Safe driving, the drivers are courteous. The bus itself is comfortable, and we arrive ahead of our schedule
RM
Rosila MBus Regular AC, DLTBCo (DLTBCo), Jul 1, 2019
Sabi ng konduktor sa bus wala daw kami sa manifesto. Ulit ulit sya tingin ng ticket namin na parang duda sya na pasahero kmi ng bus sa oras n un. Nakakainis lang. Parang ung pgbook online, di nman tlga nla namamanage ng maayos.
RL
Raymond LBus Elite, Penafrancia Tours, Jun 28, 2019
Excellent service
GS
Geralden SBus Regular, RSL Bus, Jun 23, 2019
The bus left cubao terminal at exactly 6:00pm...
The driver/conductor are tactful and courteous.
VR
Victoria RBus Regular AC, DLTBCo (DLTBCo), Jun 10, 2019
Trip was okay but I had to change schedule since the schedule I have chosen was not really available. Such a hassle to wait for 4 hrs to wait on the bus. The ticketing office in Legazpi should've been proactive in telling the passengers about the PITX new schedule because this will incur confusion on travelling individuals.
SA
Sue ABus Elite, Penafrancia Tours, Jun 9, 2019
Though the trip. Was delayed by 30min..we arrived in Legazpi an hour earlier. Than scheduled..
AL
Adam LBus Regular, RSL Bus, Jun 3, 2019
expected to leave terminal at 7pm but it leave 8:20pm
JM
Jolly MBus Regular, RSL Bus, May 27, 2019
Should be at the destination by 8AM. Bus waited for hours at their Calamba terminal
EN
Edjel NBus Regular AC, DLTBCo (DLTBCo), May 22, 2019
The bus is late and there's lot of stopover that causes late arrival
KB
Krista BBus Regular AC, DLTBCo (DLTBCo), May 20, 2019
DLTB Co Bus 1007 came to and left the designated bus terminal a few minutes after the expected time of departure. The trip was relatively safe. Thank you.
NR
Nadia RBus Regular, Isarog Line, May 17, 2019
The bus left cubao very late. It doesnt smell nice. The stopover restos in quezon were not clean, especially the comfort rooms.
SG
Sr. GBus Elite, Penafrancia Tours, May 17, 2019
Comfortable seats and on time .
ZS
Zenaida SBus Regular AC, DLTBCo (DLTBCo), May 14, 2019
Bus late by 1 hour
RA
Ronnie ABus Regular AC, DLTBCo (DLTBCo), May 13, 2019
Very accommodating staff.
Thank you for your service.
JN
Joselyn NBus Elite, Penafrancia Tours, May 10, 2019
Very smooth ride..our safety is d 1st priority then comfortability.just a little late for d time of departure due to traffic..overall very very well!
MB
Mechellle BBus Regular, Isarog Line, May 2, 2019
bus not on time to terminal,departure late 30 minute
BS
Bernard SBus Elite, Penafrancia Tours, Apr 28, 2019
trip was safe and pleasant.