S
Shani Tour operator was communicative throughout, and let me know there would be a delay (15 mins, which was understandable as visible traffic). The only thing that prevented this from being a comfortable journey was that the gentleman in front of me had his seat reclined so far back, there was barely any room for my legs. Had to sit sideways with legs up. As was sitting in the back row, no option to recline for more space. Left feeling a little cramped during the two hour journey. While this is not the operators fault, there should be some rule in place if the bus is at capacity to ensure comfort for all passengers.
Bus VIP 16, Vietnam Explore Travel, Apr 17, 2024
SL
Sanghun LThis service was extremely unsatisfactory.
First, although I appreciate the pick-up service to the hotel, it arrived 20 minutes late. Time is precious to travelers. It wasted my time.
Second, the driver talked loudly on the phone and used the speakerphone throughout the journey. Moreover, he smoked in the car without considering us. I had to wake up because of the cigarette smell.
Third, the driver wasted more time for his personal matters. He stopped to deliver bread.
Fourth, the driver who picked us up and the one who drove us to Danang were changed. Also, we changed vehicles during the trip to Danang without proper explanation. When asked, the limousine driver gestured to be quiet with his fingers and forcefully asked us to change the car. We felt anxious. There was no proper explanation.
Fifth, he took a detour to deliver bread elsewhere. We couldn't get a proper explanation and felt uneasy. The arrival time kept getting delayed. When asked why, he gestured to be quiet with his fingers and mocked us by whistling.
We couldn't respond because we had to get to Danang. We experienced the worst trip in anxiety. We didn't even arrive at the destination properly, and the arrival time was delayed by an hour due to the driver's personal matters and vehicle changes.
I will never use this service again. The driver provided the worst service to us. We will be traumatized by this service. I will let all my friends in Korea know that using this service is the worst.
Bus VIP-Class, Huong Giang Limousine (Huong Giang Limousine), Apr 15, 2024
SZ
Samina ZComfortable luxury mini bus, we got to the location even earlier then predicted.
Bus Limousine, Hung Thinh Phat Limousine, Apr 14, 2024
CH
Constance HWe arrived 40 minutes late for a 2 hours trip. Driver left the car for 20 minutes without any explanation and then left us at the airport
Bus VIP 12pax, Grouptour (Công ty du lịch quốc tế Grouptour), Apr 5, 2024
IA
Isabelle AThe bus reeked of cigarettes and body odour. There was leftover garbage from previous guests in the seats, and none of the massage chair functions worked. The only saving grace was that the driver got us to our return destination ahead of schedule. It’s too bad it was so unpleasant and uncomfortable.
Bus Limousine, Hung Thinh Phat Limousine, Mar 14, 2024
AB
Apolline BDriver was a bit late for pick up and we arrived 30min late. Driver was driving like crazy but I guess most drivers do in Vietnam.
We had 1 bathroom stop which was nice, Car was comfortable and communication on WhatsApp about pick up time was excellent. We got to be dropped off at our hotel which was nice.
Van Van 9pax, April Adventure (April Adventure), Feb 26, 2024
JD
Jennifer DA little late but other than that really good.
Bus Limousine, Hung Thinh Phat Limousine, Feb 22, 2024
AV
Aimee VJoar, booked a trip from Hue to Danang in the morning. The tour was due to start at 11am. On Whatapp I was told that there was a problem and the tour wouldn't start until 2pm ... Not so cool. But otherwise the trip was good.
Bus Limousine, Ray Limousine, Feb 17, 2024
BO
Bogdan OGreat trip. Fast and safe, with water on board. Very relaxed and comfy van, 9 seats in a big van, traveled like kings
Van Shuttle, April Adventure (April Adventure), Feb 15, 2024
MN
Mari NThe operator immediately informed me of my reservation error, which made me feel at ease. We would also like to thank you for contacting us regarding the refund.
But
The driver was very scary. He was speeding too much, honking his horn and passing other cars one after another to the right and then to the left. We said we were scared, but our words could not be understood, so we braced ourselves for an accident.
Bus Limousine, Ray Limousine, Jan 28, 2024