Steady choice to get from Samui to Bangkok. We left and arrived at said times (won't count 15 minutes as late arrival on such a long journey). Boat was good, bus was alright. Leg space a little cramped and seats uncomfortable after a while, but still overall ok. The bus gets pretty cold when the sun goes down, so pack a hoodie and some long pants. No need to bring lots of feed, food stops at the place where you change from boat to bus (1 hour) as well as halfway along the bus ride (roughly 30 min). Would recommend ????

All was good a bit of a delay but we got there on time!

Good trip. Felt like a bit longer than it is supposed to be but not too late.

The reflection of he ticket makes u think your going direct from phanang to the airport. The times stated arriving at 1800. So to be told when picking up tickets "we do not guarantee you will make your flight at 1930" if the advertised time can't be achieved change it. We did arrive 35 mins late and did make the flight. But we did not expect to be going to busy stations and other locations enroute to the airport. I would have opted for a private taxi I this was made more clear. I hope the feed back helps. The outbound route was chaotic also as we went to get pick up point and at the train station an told instantly it's the wrong place...Then put on to a bus which was also not the correct one. Luckily some helpful passengers directed us to your office.

TAKE LOTS OF FOOD WITH YOU.. bus ferry combo doesn't make it clear that the boat part is 5 hours stopping at every Island before Chumpon. This lomprayah ferry compared to others has really rude staff, and on-board you can only buy overpriced bags of chips and poisonous looking unrefrigerated sandwiches where the mayo had turned yellow. Same deal at the lomprayah owned minimart at every port. Bus however was very comfortable, polite staff, good aircon, and thankfully they stop at a nice foodhall at about 7.30pm where you can get curries and other safe hot food for around 60baht.

Pretty comfortable. Reached Suratthani train station 3 hours before the departure and the waiting facilities were good. Overall satisfactory.

everything went to plan, on time and enjoyable experience. Recommended.

Great service from 12 Go - no hassle with the tickets. We actually ended up buying a ticket from Koh Phangan to Koh Samui in order to connect with the ticket we'd bought through 12 Go - and the staff on the Lomprayah ferry were excellent ensuring that we had the right tickets (and luggage labels) for the transfer through. Couldn't fault the service.

Very well organized.

Newer ferry ac worked well. Proper destination on the ticket this time!

90 minutes late on the Bus road!

As usual everything worked out just right thank you for all that you've done

Great ferry and bus ride. Would recommend to anyone going to the train station from Koh Samui!

Boarding was excellent, deboarding was a struggle to get your bag and get off one little ramp. Bus driver was excellent.....bus needs repair, desperately! Seats stuck in recline position.....no room to get in or out.

Exellent service provided by 12go Asia. train, bus and ferry connections done so easily. Thankyou!

Wind in my hair ferry. Fast and on time. Bus part also worked as well. Would use again

Really fast ferry with plenty of seats. Transfers from the pier to train station was also good.

Pick-up at hotel was good. Trip with highspeed Ferry not. Arrived too late and there was no place enough.Trip with minivan was good. Trip with the train from and too Bangkok ,1st class sleep, was not at all 1st class !! Small cabin and bad food, dirty toilet !! We will never take the train again for a long trip !! ????

Good

1hour 1/2 late arrival .

Started out with a few problems when they had to change my trip but did absolutely everything they could to help me out. This company goes above and beyond when it comes to customer service and I couldn't reccomend them more. Comfy spacious buses and incredible service. Keep it up guys!

Very good

the speedboat is kind of super shaky, so I was not feeling too ok in the beginning and in the end of the trip. but overall, it was fast and well organized. thanks!

12GO arranged everything fine. Compliments. The carrier Lomprayah High Speed Ferries is chaotic and not customer friendly. The ferry was late but there was no information about it. At the ceck-in the staff was unfriendly. You feel like cattle. On the ferry there were not enough seats (too many people on the boot) so you had to find a place on the floor or stand for 45 minutes. The bus was ok from the pier to the trainstation. The train (Thai Railways) was fine. However don't expect too much from the VIP-sleeper.

The ferry was overloaded with people and there weren't enough seats. People were pushing each other to get on and fight for seats. Eventually stools were given out but the staff could have been more proactive in organisation. The bus journey was more pleasant.

Train itself is excellent,the first class sleeper is comfortable and enough space. The travelling missions after or before Surat Thani are less enjoyable. Ferry is packed, but gets you to where needed. For the ferry&minivan/bus to or from Don Sak pier,people do guide you but it is like mentioned above organised chaos! Long journey back but you get to sleep once in the train! Overall good service minus the transfering parts!

It's a bit of a hike to get back from the islands. Ferry at 12.45(ish...!) and back into Bangkok at 7am the next day. Lots of waiting around which is normal for travelling. There is an organised chaos about it meaning everyone gets to where there are going and everyone is looked after, it's just not as quick and well organised as we may all wish.

Good organised!

Apart from bus being a little worn (seats on permanent recline!) Everything else fine, hassle free and good value.

handling of passengers and luggage when exiting the boat was chaotic. apart from that, everything was quite smooth.

All was in good time and sat at the train station with just 2 hours to wait. Excellent value and hassle free

12Go provided an excellent service!

Everything was fine, got is from point A to point B without troubles.

Everything almost on time. We booked second A/C. The train is ok. The ferry is very good. The bus service also ok. The wait on the way back is too much. We started rom our hotel at 10am to reach Bangkok next day at 7:am.

Very good.....thanks!

Good trip, high speed ferry is very high speed.

Good trip with boat and bus. But you have to wait three hours to take the train....it's so much...

General lack of information

All on time and no fuss with the bags.........brilliant!

Weather was bad and staff dealt very well with it.

Everything ran smoothly. Would recommend to others.

So pleased with the service we received, very easy and made things very simple for us, thank you

Very punctual . Good ride

5

The ferry was on time. Together with the coach the whole journey went very smoothly. Excellent.

The ferry was late a good half an hour. Luckily we had enough time until the connecting train to Bangkok. The weather was kind of rough, so it was impossible to stay on the upper deck which caused crowding inside.

The ferry and bus service were on time which made the journey quite smooth..management of lomprayah was pretty good in giving information and assisting tourists..!

Operators very good. Luggage on and off of the ferry could be streamlined and the luggage put on pier by staff was roughly handled. Staff were otherwise very helpful with heavy baggage on and off ferry which was stored in cabin. Will use again.

schedule is too early……the train is 18:30, but we arrive at traine station at 15:30...if the arrangement can be handled smarter, it would be better. However, they're still nice operator

Smooth process. Would have liked to have the option to book a cabin on the train. Boat was fast.

Ferry was great and the bus was ok. All ran smoothly and on time.

This ferry ride was 4-5 hours. They don't communicate that with you beforehand. They just told me when I would arrive in Bangkok at the end. It said high speed, but it didn't seem like it. Many people getting sea sick and throwing up. Miserable ride. I would never take this ferry again going to Koh Samui. I met people who took off from a different pier and their ferry ride was about 45 minutes to Koh Samui from the mainland.

Everything ran smoothly except putting luggage on the ship and taking it off! Was a very lengthy process!

Very efficient, organised, these people know what they're doing. Can be rough. Worth taking seasickness tablets 30 mins before the trip.

Total lack of help at the pier by any staff at all...otherwise ok

Everything on time. Would like to of known there was no transfer included from hotel to Samui Port tho. We had to arrange this separately

Very good and on time.

Good in general, if the punctuality can be improved. It was delayed for nearly one hour, thankfully that we had changed our booking to 3 - hours - earlier - ferry. Do not book a ferry too close to your train or flight departure time.

just perfect....

cool!!

Staff were helpful every step of the way and got here on time