A
Angèle I am disappointed by the service provided, and the lack of professionalism of the company, while it is quite pricy.
We got told during the day that the bus would leave earlier thank expected and had to rearrange our day to fit their bus time schedule. It seems they offer a lot of buses but then try to optimise the bus loading despite what the customers selected.
There is only one price available, but obviously different seats category.. The seats in the back of the bus are much less comfortable and less spacious. Mine didn't even have a functioning seat belt!
Even if the pick-up and drop-off locations are established on the website, it seems to be actually flexible. This may be a reason for 1 star instead of zero.
Bus VIP 16, Vietnam Explore Travel, May 18, 2024
PB
Pieter BThis afternoon, we took the cheapest bus from Hue to Hoi An. Booked online on 12GoAsia for 165,750 per person. We were preparing for the worst, but everything went great. Good and safely driving, and most importantly: they even dropped us at the official drop of point that is mentioned in the voucher and on the website. Wow, never thought that we will experience this in the scam country aka Vietnam.
5/5 because of not dropping us off at a remote location where scammy cab drivers al already waiting and lurking for tourists.
Btw: according to 12GoAsia it would take 5 hours to travel. But in reality the journey only took 4 hours including 30m waiting time by the beginning.
Bus Sleeper 41, Hanh Cafe (Hanh Cafe), Apr 24, 2024
E
Ester They changed us twice from bus to bus and then finally to a private car, so it was a restless and exhausting experience.
Van Van 11pax, Techbus VN JSC (Techbus Vietnam Joint stock company), Apr 18, 2024
MB
Milan BThe positives: we got to our destination on time.
The negatives: we had to transfer buses two times and neither time did we get information about it. Once we noticed our bags being packed onto the side of the road, then when we asked about it someone pointed in the direction of a random car we had to hop into.
Honestly a little communication would go a long way
Bus Sleeper 40, Techbus VN JSC (Techbus Vietnam Joint stock company), Apr 12, 2024
R
Rebecca Great service, pick up and drop off on time. Great driving and very comfortable bus. Amazing experience
Bus AC Seater, April Adventure (April Adventure), Mar 21, 2024
MP
Maja Pvan was on time. one took us out of town and we had to change to another one. don't understand why we had a toilet break after just half an hour or sooner. everything else was great.
Bus VIP 9 Express, Techbus VN JSC (Techbus Vietnam Joint stock company), Mar 19, 2024
YK
Yanina KThe bus was 30 minutes late, the company gave no information about the arrival time and did not reply my messages. After the bus picked us up it broke down 5 minutes into the trip. We had to wait for a new bus. The driver did not know where was the final stop and I had to show him my ticket repeatedly and I had to give him my phone with GPS so he can find the correct place. No help/explanation/apology from the company or the driver was received.
Van Van VIP 9pax, Duc Duong Bus, Mar 5, 2024
MC
Martin CAll as planned, nice service.
taxi Comfort 3pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Mar 1, 2024
EP
Edgar PCould have been better. We switched car in Da Nang what was not expected.
Van Limousine 9, iVietnam Travel, Feb 23, 2024
E
Elisa Very good, maresses could be a bit thicker. Blancket was perfect.
taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Jan 31, 2024
