van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 20, 2020
It was Věry nice,I Wanted to go earlier And they helped mě. I enjoy my way.
Bus Express 29, Sapa Dragon Express (Sapa Dragon Express), Feb 19, 2020
Tom and Jerry were amazing! They got us to the front door of our resort safe and sound with a lot of fun on the way.
Bus Express 29, Sapa Dragon Express (Sapa Dragon Express), Jan 12, 2020
The guids were awesome, everything great
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 9, 2019
Was was brought from the right location to the right location but we wasted an hour in between to wait for some people, I'm not sure they even turned up in the end.
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 29, 2019
Do not recommend for tourists, almost no information at the office, almost no English, departure time different from booking, they drive you with some car to other meeting point outside of the city and then you go with the van. Driver was pretty reckless in my opinion. But the car was really comfortable and clean.
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 19, 2019
A comfortable minibus with air conditioning. Journey took less time than expected and we were dropped off outside our accommodation
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 13, 2019
The busses are super luxurious. It would have been better if we had been told that we had to change busses, and we were nearly offloaded at the wrong spot 3 times. Luckily we were tracking with google maps and insisted on the correct drop off.
Bus Express 29, Sapa Dragon Express (Sapa Dragon Express), Nov 7, 2019
Nice bus. We've got trip to Halong bay. The trip was excellent.
van Regional 14pax, Rosa Eco Bus (Rosa Eco Bus), Oct 6, 2019
Comfortable transfer. Taken from hotel to hotel
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Oct 2, 2019
Bit of a mess around initially when being transferred to the bus. Staff very friendly though and even dropped us at our Air BNB
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Sep 17, 2019
What I liked:
- the vans were new and clean, and comfortable;
- there was a 10-minute stop in a place with a clean WC, a minimart and cafe.
What I didn't like:
- It says in the ticket that the passengers who come first, can choose seats. It's not true. We (4 people) came first - 35 minutes before departure, and the first 10 minutes of the trip we were the only passengers. But they did not let us sit where we wanted, those seats had been 'reserved'.
- When we left Hanoi, somewhere on the highway, we were moved to another van. No warning about it, no explanation in advance.
- The driver SCREAMED at us to shut up. And no, we were not noisy, loud or anything, we were just 2 couples speaking in the back seats to each other. The driver's behavior is actually the main reason why I rate it 3 stars.
van VIP, GreenLion Bus (Du lịch Sư tử Xanh), Sep 12, 2019
The vehicles are the best in town, super comfy, relaxing, clean and well maintained. My drivers did a great job when it comes to driving style and safety precaution, and the last driver was so helpful in returning to my hotel to pick up my phone that I forgot.
However, it is a pity that I cannot give you 5 stars rating as much as I enjoyed the two trips with you guys, simple because drivers were delayed for more than one hour for the first ride, and 30 minutes for the second, not to mention that they cannot peak English at all, something you really have to improve to be the best of the best.
Overall, very happy with your service, and will book again anytime I would be back in Hanoi, thank you!
Bus Standard AC, Grouptour (Công ty du lịch quốc tế Grouptour), Aug 23, 2019
We were waiting for the bus for 45 minutes and when it came it happend to be group tour for ha long crouse. We felt very weird, because they were talking for the whole ride about their trip which we were not included. Not recomended.
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Aug 19, 2019
We must be there a half hour early and wait an extra half hour there. Then finally the taxi came. It wasn't the limo we ordered. We rides in a to small car to another bus station and wait another half hour for the limo. The limo was old and wasn't as nice as the photos.
van Regional 14pax, Rosa Eco Bus (Rosa Eco Bus), Aug 11, 2019
Looked after everything even dropped and picked us up from our hotel
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Aug 2, 2019
We booked the departure time at 0630, the bus went at 0720.
Bus Standard AC, Grouptour (Công ty du lịch quốc tế Grouptour), Jul 30, 2019
The pick-up point was unclear. Happily we choose the right spot. The guide was very friendly and there was a restingpoint where we were able to visit a clean toilet. The drop off was not at the busstation but somewhere near the road. That was strange
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Jul 30, 2019
Nice vehicle but they were late picking us up and we had to stand outside in the heat. No communication from staff. We had to keep asking for details. They did drop us off at our hotel which was nice.
Bus Standard AC, Grouptour (Công ty du lịch quốc tế Grouptour), Jun 25, 2019
Even though giving myself plenty of time to get to bus, i missed it due to corrupt and RIP off taxi drivers and a useless, unhelpful hotel. Regardless of this when I arrived at the office, the kind gentleman got on the phone to see if he could arrange a different way for me to get to halong. There was a tour going to halong with space and was picking up some people near by so we walked to that place and he got me on there. I have never been so grateful after an awful morning so i have to say a big thankyou to the company and that lovely lad for getting me to my destination
van Regional 14pax, Rosa Eco Bus (Rosa Eco Bus), Jun 20, 2019
Excellent service! We loved our ride from Hanoi to Halong bay. The driver and guide were kind, knowledgeable and really accommodating. I strongly recommend this service! Jasmine was our guide and she did a great job!
van VIP, GreenLion Bus (Du lịch Sư tử Xanh), Jun 7, 2019
Overall our trip was quite good. The driver was very polite and helpfull, although he did not speak a lot of english. We were picked up on time, but finding the actual pick-up point was a bit difficult (taxi dropped us of in the wrong place and google maps was not very accurate). The seats were comfortable, and the massage feature was a nice bonus.
van VIP, Grouptour (Công ty du lịch quốc tế Grouptour), Jun 5, 2019