The van arrived three(!!) hours later than planned for the scheduled two-hour journey. During this whole time we were told that the bus would arrive in the next few minutes.
Bus VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 5, 2023
If I could, I wouldn't even put a star. I showed up 1 hour before as it is written in the reservation. I was supposed to leave at 2:10 p.m. At 3 p.m. I was made to take a car to wait at another place. At 4 p.m. I took another car to wait at another place. We finally hit the road at 4:50 p.m. I arrived in Ninh Binh at 6:30 p.m. Run away from this agency. I hope to be refund for my horrible trip
Bus VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 3, 2023
The booking proces was confusing, because after booking it could not be found by the company and they even denied offering the route we booked. When we later showed them the voucher, everything from there on was fine.
Van Limousine 11, Duy Khang Limousine (Duy Khang Limousine), Nov 30, 2023
Bus was nice. On the way back got water, way there we didn't. Bus left early since everyone was there. Driver found me even though wasn't standing by the van.
Two passengers apparently got on the wrong van even though they said they gave a slip of paper from their hostel to insure everything was correct. They refused to get off so there was a delay but still made it ahead of time.
Van Limousine 11, Duy Khang Limousine (Duy Khang Limousine), Nov 22, 2023
We had a bus at 4:30. We went to the pick up point but there was no sign where to wait. We asked a local and he said we can just wait right where we were. We did.
At 4:45 I asked the person I had contact to a little before already. She told us that the bus was already there but could not find us. She even send me a video, which the driver sent her to prove we were not there. There were some cars parking which we were behind. The driver did not get out of his car, did not call us, did not ask anybody for my name. In the end the girl I talked to was nice and sent the driver back. We went to a place which we were not supposed to be. It was all in all a lot of stress to travel with Duy Khang. The Limousine was comfortable but the airconditioner was extremely cold.
We were 1 hour late.
Van Limousine 11, Duy Khang Limousine (Duy Khang Limousine), Nov 21, 2023
Guy was either a former professional racing driver or he had a record to brake. The speed and overtaking was crazy.. and very dangerous! We arrived after 1 hour even though 2 hours were calculated!
We got picked up at the right place and time, at least that was nice. Car was comfortable. Everyone got driven to their hotels but us. I still dont know why.
Van Van 11pax, Techbus VN JSC (Techbus Vietnam Joint stock company), Nov 19, 2023
During the relatively short trip from Hanoi to Tam Coc village (near Ninh Binh) we changed vehicles three times. Non of the drivers any English so they were able to confirm the address only by nodding and when we showed it to them on the confirmation email. It wouldn't be a problem usually, but after the darkness and being passed from one vehicle to another, we just didn't feel sure that we are on the correct ones. But the journey was generally fast and driving styles acceptable, we were offered a bottle of water in two out of four cars and all of them had working seat belts.
Bus VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 12, 2023
We had to change vehicle multiple times and arrival was delayed
Bus VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 9, 2023
Bus was on time, people in the pick up spot were really reassuring and helpful as its not clear if you're in the right place for pick up. Arrived safe and on time, Deducting 1 star because unfortunately the group before us had no respect for the bus and it was left full of rubbish one seat was full of melted chocolate
Van Limousine 11, Duy Khang Limousine (Duy Khang Limousine), Nov 5, 2023
Great driver and staff, very helpful. Thank you!
Bus VIP 9 Express, Techbus VN JSC (Techbus Vietnam Joint stock company), Nov 3, 2023