We booked the 08:30 from Georgetown with estimate arrival in Krabi at 15:00. The New Asia Travel office was well marked and easy to find at the Komtar Bus Terminal. We confirmed our online booking and received our boarding passes. Our van arrived around 08:25, the driver walked around in front of the office looking at peoples' tickets to make sure they boarded the correct van. The van left on-time, around 08:35. Our van was completely full (10 passengers and the driver). We made two stops before the border for bathroom breaks; at the second stop, the driver collected passports from all the passengers and completed Thai immigration paperwork and collected 7 RM per person. The border crossing was very easy - van dropped us at queue to exit Malaysia and picked us up at the other side (less than 10 minutes); then we were shuttled to the Thai immigration building to enter Thailand, they accepted passports and immigration paperwork provided by the driver with no questions and the van was waiting for us again on the other side (15 minutes). Everyone left their bags on the van during this time and we were not asked to go through customs. At this point, we were hopeful that we would be in the same van for the duration of the trip. However, after about another hour of driving, the van stopped at another travel office. A man asked for passengers for Krabi and we were asked to get off the van. At this travel office, the attendant accepted our boarding passes and exchanged them for another boarding pass. In about 5 minutes, another van pulled up and we were told to board. This van was also full (every seat had a passenger and some seats were loaded with furniture). This van stopped at a rest stop/restaurant for bathrooms and lunch (there was an ATM, if needed). We arrived in Krabi town at 16:30 (approximately 1.5 hours late - there is also a one-hour time change between Malaysia and Thailand). It is a long travel day and not particularly comfortable, but the vans were new looking, the border crossing was easy, and the transfer process was relatively seamless.