RI
Redentor INo need to queue for ticket. Less hassle on travel.
Ferry Tourist Class, Oceanjet (Oceanjet), Apr 9, 2023
M
Melinda We've booked for April 5, 2:20 pm via online booking for easier access at the port since I have senior companion for us not to take long que in getting ticket because it was holy week. Unfortunately the Jet that we're about to be board cancelled because of engine problem. We ask the staff of ocean jet for refund and he said we can get refund after the time of boarding but it was only 1:00 pm so we need to wait. We ask if are we still going to wait for the jet, or we need to buy ticket to other liner for sure arrival at our destination, because it was holy week as I've said earlier and there's a lot of passenger in the port so we need to decide. He suggest to get ticket at other liner and refund the ticket when going back. So we took different liner. When we are going back on Apr 8 we ask for a refund of our ticket at the ticketing booth of ocean jet. The staff told us that they will finish first all the customer for the 5:50am we were at the line by 5:30 am, there are 3 cashier in the ticket booth there is also priority lane yet we are not prioritize. I do understand that they need to prioritize the customer that are buying ticket for 5:50 am but how about us????? Are we not priority???? not only I have senior companion but got advance ticket for hassle free transaction! We booked earlier to avoid long queuing of line on April 5, have cancelled boarding, and took long line for other liner, then when refunding we need to wait??? ? Like what!!!!??????? We already got hassle beacuse of engine problem then when we are refunding we need to take that long line not to be priorities???? And the refund is not in full there are surcharger. And Yes! I do understand the less surcharges it part refund. I do hope that you improve your service... The staff are polite but need to be train in handling this kind of concern/issue/problem. They have to prioritize the refund booking and not to take them long line just to refund beacuse in the first place we booked online for our convenience not to take that long que of line.
Ferry Tourist Class, Oceanjet (Oceanjet), Apr 8, 2023
JM
Jessie MGreat, but operator didn't leave on time
Ferry Tourist, Island Water (Island Water), Nov 11, 2022
V
Viktor Trip was delayed due to weather
Ferry Tourist, Island Water (Island Water), Jul 31, 2022
LG
Loren GVery convenient especially during peak season.
Ferry Economy Class, FastCat, Jan 1, 2022
AA
Ali AThere was lots of misunderstandings about the reservation and online vouchers. We had wait for 15 minutes in front of the cashier to be able to print us some tickets
Ferry Tourist, Island Water (Island Water), Feb 23, 2020
WB
Wilson Bhassle free :)
Ferry Business Class, Starlite Ferries, Dec 24, 2019
RB
Roger BFast and spacious, customer service was very helpful.
Ferry Tourist, Starlite Ferries, Nov 25, 2019
YR
Yogesh RReally took a lot of time. The better service was fastcraft
Ferry Economy Class, Starlite Ferries, Nov 10, 2019
JR
Jennifer RSays to arrive two hours before. Unnecessary. Then the time of the ferry was an hour later. Not bc it was late. Just the wrong time on the website.
Ferry Economy Class, Starlite Ferries, Nov 3, 2019
