Bangkok to Siem Reap @ bus, van, flight Jun 29, 2017

The service was great. We had breakfast and lunch on the bus. The visa process took about 1 hour and after that we continued on the same bus.

Very good journey. The host was great, very helpful especially with the visas. The food was nice and the bus was spacious.

The bus wasn't old dirty. The driver was fine, not chatty and didn't speak much English. At the border the driver invited a guy on who told us that it was $40 for him to do the visa and it was the same everywhere and at the border. But we went on and got it for $30+100 Thai Bat which was a lot cheaper! He was just trying to rip us off. Then once arriving in Seim Reap, the manager of the bus company went on about how they provided free tuk this but fail to mention that if you don't book an expensive activity with them that they charge you $3 despite our accommodation being just down the road. DO NOT USE THIS COMPANY!

Bus was actually fine. Aircon was good but wifi didn't work. Given water, a cake and wipes on bus. Driver did stop for an hour for no reason only a few metres from border. A man came onboard the bus and took passports from people which was unnerving and sorted out cards and visas. Think people were overcharged but we had an e-visa so we took our passports back straight away and didn't hand them over again. Not sure when they got their passports back either. The whole crossing the border took at least 2.5 hours. We then arrived to siem reap almost 2 hours later than stated at a different bus location than expected. On arrival we were swarmed by Tuk tuk drivers offering a free lift - most likely another scam. Overall the trip wasn't as bad as I had expected after I read other reviews. Bags were untouched and the bus was safe despite being parked on the side of the road for an hour. Passport issue was unsettling and nerve wracking so be aware.

Great service at all points of the trip, I was very positively impressed! Thank you!

We had a very comfortable ride. Driver and assistant is very friendly and nice

Absolutely pleasant experience! The guide/operator was extremely helpful and made everything so easy at the border. I expected difficulties but did not experience any, the whole trip was smooth. Thank you Giant Ibis.

Travelmart are scam artists. Friendly staff and comfortable bus from Bangkok to Siem Reap. However the wifi did not work. And the staff are clearly in cahoots with their fellow countrymen in trying to scam western tourists. They strongly encouraged all the passengers on my bus to spend 40 USD - 10 more than the actual visa price of 30 USD - for the company to collect your visa-on-arrival for you, and told you to do this due to the immigration police charging 200 baht each for their service, to "help their family," so the price is supposedly "around the same anyway." This 200 baht is a well known scam from the police - which the Travelmart staff are clearly aware of. I refused to pay it and after some stalling they issued my visa. Those of us who chose not to pay Travelmart the extra and sort stuff at the border ourselves were told we were not entitled to any help when we asked for basic directions to the right place to collect our visas - horrendous customer service! The cherry on the cake was upon arriving in Siem Reap the staff made a point of emphasising their providing free tuktuks to get us to our accommodation. When I got to my hostel the driver tried to coax me into hiring him for an Angkor Wat tour. When I told him no thanks and I was renting a bicycle, he told me pointedly if I wasn't going to give him a job, I should pay for the ride I just had, and became rude and angry when I said no. Terrible company

This is my first time to travel from bangkok to siem reap by land. They assisted us althroughout and made everything very easy. The bus is comfortable and the staff was very nice. Only the food needs to improve and the direction to the meeting point in khao san, it was difficult to find the place and not even in thr google map. The hotline no. In the voucher also need to chnge its no longer working, i thought i was scammed when i couldnt find the plce and reach the hotline. Thanks giant ibis will recommend this journey as an alternative for flights

Went well. The driver and co driver was super helpful and equip information on the border. Super like!

Very good personal they helpt us with crossing the border But one minor issue is the pick up point was difficult to find when you show your ticket to a taxi driver he has no idee where to drive to but the rest went good and smoorh

Couldn't be better. Extremely comfortable bus, great food and flawless border crossing, with everything taken care of for us.

No problems at all. Good staff, good food. Wifi doesn't work in Thailand but who cares

Good transportation, on time, friendly. They tried to sell us visas for 1400 Baht, but when I asked about the price, they didn't push me to pay or anything. Just decline any offers on the bus and get the visa when walking through the border ;) You're dropped off somewhere outside of Siem Reap, where you can purchase a SIM card if you wish. They have tuk tuk drivers available "for free", but when you don't arrange an Angkor Tour for the following day with your driver, he will probably ask for approx. 2 dollars (which seems fair).

Filipinos should not pay upon entering the border but an agent asks us to pay 200baht for the reason that he will be the one to pay our stamp and arrival card. and if not, he threatened us to get our luggage. no receipts were given...

Clear rules, good price and services.

Fast and comfortable with plenty of drinks and snacks during the trip. Good service at the border where the on board staff sorted out the Visa On Arrival for entry into Cambodia. Would have been 5 stars if they had only overcharged us $5 for the visa rather than $10 ($40 when the actual price is $30) but even then an evisa in advance would have had a $7 admin charge and, as 1st timers across this border, it was good not to have the hassle. Also the bus terminus is quite a way out of Siem Reap centre so arrange to be picked up by your hotel in advance.

The trip was fine save for some tiny details: we left half an hour late, no breakfast was served (not even the juice and the sponge cake I read about in previous reviews), the bus stopped a couple times in the middle of nowhere which didn't feel quite safe at the moment, A/C though present isn't always enough. On the bright side: we arrived on time in Siem Reap despite the delay, my lunch was really tasty (my bf's not so much), it was an easy trip even though you spend 6 hours on the bus and 2-2.5 hrs at the border. The Thailand-Cambodia border is a mess: little to no indications and signs where to follow next, a lot of time without A/C and 100 baht extortion on Cambodia side for the visa although we had our photos with us. Even so we were back on the bus in a little more than an hour among the first passengers - stamped out and with a re-entry permit received on Thailand side, with Cambodian visa and stamped in at Cambodian border. Requiring a re-entry permit to Thailand actually helped to reduce the time because the line at that booth is shorter than the general lines. Following the little instructions/indications you get and using your common sense is enough to get you through the whole process alright.

Mucho mejor que lo que esperábamos. Buen servicio. Muy amables todos. El bus super cómodo. Muy recomendable.

Comfortable. Sufficient legs room, snack n food served on-board are nice.

Very nice driver and assistant too.

Very comfortable seating and even for tall people there's no problem. However, WiFi didn't work and we had to pay $40 for a visa which one of the employees got for us. A lot of us were confused and annoyed as we didn't understand the reason why we had to pay $10 more than expected.

Na to všetko čo som počul o ceste z Bangkoku do Siem reap to bolo super. Kopec miesta v autobuse. Steward nás na všetko pripravil. Dostali sme raňajky aj obed a aj kávu. Na ceste zo stanice v Siem reap nám zabezpečili Tuk Tuk. Vrelo odporúčam.

I booked this trip very last minute. I am a first timer crossing the border of Thailand and Cambodia and this is my first time being a solo traveler outside my country. The steward is very accommodating during our trip on April 12 at 7:45 am. He assisted us vey well. Escorted us in Thai immigration until Cambodian immigration. The free snack and lunch were very nice and we arrived an hour before the estimated arrival time. It was smooth. Giant Ibis Bangkok to Siem Reap has excellent service.

The trip was good and staff were helpful and friendly. Visa and immigration clearance were smooth, but the wifi was slow. I strongly recommend giant ibis.

As good as it gets!

Bus was new and only 3 people including myself! Airconditioned, free wifi and charging point for phone. No hassles with border crossing - chap on bus was very helpful even if you didn't use his offer of visa service which by the way was good value!

El personal muy agradable y solidario! Te resuelven todo el tema del visado y la comida a bordo es rica!

Good service and friendly staff

I paid 790 baht, but I found that others had paid less than me, so book with another operator. Arrived in one piece, although 3 hrs late. Wifi doesn't work. Staff are friendly.

Great company. Always help????ll ????

We were transferred to another bus before we reached the border. I didn't hear why but they did apologize for the inconvenience. The bus we transferred to was a bit hot though (but I think it was clean). Anyway, other than that, the bus ride was okay. I do appreciate the free juice, coffee and water, as well as the free muffin and fried rice meal! The bus also arrived on time, which is great!

Easy journey, bus is quite comfortable but seats just a little narrow. Staff were friendly enough and provided the info we needed. They offered to get visas sorted for 1400 baht but weren't pushy when we declined. Those who did pay got good service and skipped the 10 mins it took us to get them sorted at the border (costing 1300 baht). Food on the trip included water, fruit juice, a tiny sponge cake and a random fried rice from Seven Eleven (we got one prawn and one crab unfortunately) Would definitely recommend them.

Bus and driver was ok but WiFi didn t work and It would be better to find another way to meet. In khaosan there are two McDonald's and is really noisy with hight music and crowded

Really easy to get through the border. Seats were comfy enough, air con was good. Great value for money.

The guide was very pushy and aggressive to try to fill out my Cambodia visa form.

More of a cheap hotel than a hostel. Atmosphere is quiet, everything okay!

Flight on time and service efficient

good airline, good service, good price

Simply perfect

Lovely trip. Everything went well. Would suggest travellers get an online Cambodiaevisa. Much simpler and cheaper than trying to do it at the border and effectively pay a steep surcharge to a local.

Very good experience overall - bus was very comfortable, with very wide and flexibly reclining seats: I'm 2 m tall but travelled conveniently. We were given water and small snack. Wifi was working well. We started at 2am instead of 1 am. The travel time will be some 2 h more than the forecast. No big scams seen, the only thing is annoying, too long stops (but only 2) to enable some shopowners to sell.

Nice ride, bus is NOT luxurious, but is is confortable, with good leg room between seats (believe I am a tall guy and this thing is important to me. The staff is very friendly and helpful, specially on dealing with getting the visa at the border. Be awere that crossing the border in both sides Thai and Cambodian takes a long time.

Can be better and more organized but it was all fine...

Très bon service et accompagnement précieux pour bien passer les frontières avec toutes les subtilités pour savoir quoi faire et où se présenter (demande de visa et contrôle de passeport). Je recommande vivement cette compagnie ! Stéphanie

1) for 12go.Asia-5 stars as everything went smooth-from booking to collecting 2) bus - 4,5 stars, not bad snacks,pleasant, helpfull & service minded stuff, 3) border - 3,5 stars, best to follow/get a advices from more experienced traveller. Requires better marking. Stamp out from Thailand, leave the building,follow the marks, cross the street , step in to the imperial bldg on your right (if you don't have e-visa), fill the form (best to have your own pen/pencil all the time) . Turn right and go forward for final stamp. Once you have it get back to your business and enjoy Cambodia!!!

On time, breakfast and lunch on bord ok. Personnel verry Nice and helpfull to help us to reach the Cambodgien border! Totaly rrecommandable!

Our bus was good but the toilet is smelly. You can smell the toilet up to the front of the bus. Had to cover my nose until the kind conductor spray air freshener. Nevertheless, helpful staff and smooth journey. Thank you. I will recommend you to others

Comfortable, nice snacks/food, arrived on time (even a little bit early). Service was excellent, staff gave very clear and detailed advice on where to get Cambodian visa to avoid scams and how much you should be paying for a visa. We found the whole journey very straight forward with no problems.

Good. Everything as expected + free snacks, water and fried rice during the trip. They offered a free tuk tuk ride from the bus station in Siem Reap to our hotel. We refused as this sounds too good to be true and they were insisting too much. Can't say if it's a scam or not.

Paid for VIP bus but these are not. Less leg room, and the staff are not very friendly on this line. Super small toilet and in a weird position where you enter basically next to passengers and they get stuck looking at you. Sucks for the people sitting there. The MEAL they passed out before border crossing though was Great. Shrimp fried rice. Everyone loved it. They seemed to pick up people in weird spots along the way...almost like they made side deals that weren't arranged...maybe we are wrong. People go out before border crossing though. The border crossing could've been more helpful. Poor English was spoken and most people on the bus spoke it but didn't understand where to go. We all just sort of fumbled our way through.

Not very vip

Not the Bus company problem but a warning for next years travellers, do no cross the border to Cambodia on Dec 26, they have no Thailand exit approval staff on, nearly 500 people try to get out of Thailand and all the line queue's broke down and it was a three hour nightmare at the border.

Pros: Served food (this was a pleasant surprise). It was on time. The air conditioning worked. Cons: They gave our seat to someone else, so we got pushed onto the next bus an hour later. They scammed a bunch of passengers into paying extra money for a visa when you can get it cheaper directly from the border. Also, there's another scam they used. They may say, "there's free transport via tuk-tuk to your hotel!" The problem is that most of the hotels are not located directly in the city centre (I'm not sure if there are any, to be honest). And so they hear the location of your hotel, they tell you it is very far, but they can give you a good rate (but it's not really a good rate) if you use the driver for a guide or some nonsense. We didn't want that, and said to drop us at an address in the centre. The driver got extremely upset (because we weren't following the bus company's scam), and said, "FINE. THEN I'LL DROP YOU OFF IN THE CENTRE." We asked for a specific address, but he refused, only dropping us off at a busy intersection in the rain. He pushed us out so fast that I was afraid he was going to throw our bags in a giant puddle by the gutter. Here's the thing. If you say there's a free tuk-tuk to the centre, don't get angry when someone requests to be dropped off somewhere in the centre! Perhaps if this bus company or drivers were less sleazy, we may have actually booked with them to take us to the temples.

Good clean bus. AC was very cool but comtrolable. Friendly attendant with Complimentary Refreshments were very nice and meals better than expected. Border crossing instructions were complete but some people did not follow them. Our crossing took about 1.5 hours and the bus was on time. We would take this service again!

the bus is ok and they give you food but they do not have any stop

It is good trip.. but there is no map or clear guidance on where to board the bus.. we struggled for 20 mins running around .. there is obviously no phone for 12go asia to call.. and i am wondering why i have paid for priority support if their representatives not onsite of mochit bus station..

Comfortable, snacks okay. Had to wait for 2 hours to exit Thailand, but that's not there fault. They waited on the border and made sure everyone had their visas. Nice staff. No scams or overcharging. Will take back to Thailand.

Aircon needs improvement

Transport Co was great! We were surprised by the complimentary food and ride to our hotel after reaching out destination. They were really organized and made the Thailand-Cambodia border crossing easy. Great service!

Very helpful and friendly staff. Made the border crossing very easy and painless.

Very good service, friendly and helpful staff. Very comfortable coach. Only improvement would be a toilet on the bus. Thank you, we will use you again. =)

Altthough the bus was not new the trip was smooth and comfy with food and drinks and a usable toilet on board

We booked our ticket a week in advance, but when we picked it up at the counter on the morning of the travel, there were some kind of a misunderstanding. Altough our seats were assinged at the booking, they said the bus is full and they gave us different seats. Tried to show them our booking confirmation, but didn't seem to help the situation. We ended up on separate seats.. Apart from this booking confusion, the trip itself was fine. The leg rest is very uncomfortable, but the food was decent, the steward was nice and helpful and everything went just fine at the border. They even offered us free tuktuk drop offs to the closer hotels, when we got to Siem Reap.

It was a great ride

They should give written instructions when crossing the border. Also they should write on their website that free food us included.

Great trip, comfortable seats, useable toilet on bus. Excellent assistance crossing the border.. asked for 5thb each passenger to help bribe border police and no further bribes necessary as given yellow cars necklace to identify bus company. Food provided.. quick journey, arrived early. Free tuk to hotel provided but downside was heavy sales pitch from tuk driver to visit angkor wat with them following day. Had to pay 200thb to free tuk driver to avoid booking temple tour but he still insisted on meeting us at hotel next day to agree tour.. no show. Dissapointing. Otherwise great bus company, recommended. Bus was farang tourist only. Understandable instructions given for complicated border crossing. Recommend reading blog with photo if going visa on arrival to identify where to get legitimate visa at correct price.

Really good service, breakfast and Lunch includer on the bus, free tuc tuc for the hotel in Siem reap!