Bangkok to Siem Reap @ bus, van, flight Oct 28, 2017

Perfect service

Very good. The staff was very pleasant and the journey was great.

All good, meals provided and bus was on schedule. It was raining and the bus was leaking! Pity to those whos seating was affected

Good service! ????????

Hassel free boarder crossing. Will ride again????????

The trip was smooth and the conductor/assistant to the driver is very helpful and cheerful.

The man guiding the group was vey thoughtful and patient with me, I lost my debit card and had no money at the border. He helped me resolve this scary situation and I am very grateful for him. Also he had a beautiful singing voice :)

couldn't ask for better transport from Bangkok to Siem Reap! The drivers were extremely friendly and made sure that the journey go smooth - we got dinner and some snacks, as well as water (much needed). The process of getting through the Thai-Cambodian border was explained in detail and thanks to this it went quickly and without complications. Furthermore, we were provided a free tuk tuk which drove us to our hostel. Next day the company-employed driver drove us around the temple complex and took us to a delicious traditional dinner in a locals-only place. All for 45 usd! He also booked us a bus ticket to our next destination. 5/5 and would without doubt recommend the company.

Staff were very helpful in assisting everyone on the bus with their visa and border crossing. Good snacks and lunch was also provided.

The flight had an hour delay, but the crew managed to get everybody on board quickly so the plane could take off. Flight was quick and pleasant! Well done!

Nice bus, snacks, food and drink was included. Everything was good! :)

Bus trip was good and got provided food and drinks. They tried the visa scam but we had read up and was very easy to sort it all out at the boarder. As soon as we crossed the boarder into Cambodia the drivers style of driving completely changed and was going through 60 kph areas at over 100 kph over taking everyone into oncoming traffic. Took them quite a while to realise there was water all over the floor from the toilet but I think it was fresh water as there was no smell. When we got dropped off I asked for the WiFi so I could contact our hostel as they had a free pickup service (had read about the free service they supplied) but they turned off the router so the WiFi dropped out within 2 min's of giving it to me.

Great service. Efficient through the border. Arrived early in Siem Reap.

Comfortable bus with toilet. Breakfast, drinks and lunch was included so they really look after you well. Co-driver gave us tips how to not get ripped off in immigration which is helpful for those who missed their research. Only 4 stars because driver and co-driver were talking sooooo LOUD for hours on end! 9 hours to be exact it was non-stop I never had a chance to sleep because of this. However I understand that it could be to keep the driver alert throughout the journey. When we got to Siem Reap we were swarmed by tuktuks offering "free" service. Do not buy it unless you want to buy a tour package with them. I recommend taking this journey from Bangkok to Siem Reap however do research in advance to avoid the scams (eg Cambodia immigration officers) Tip: get an online e-visa before your journey. Will save a lot of hassle

This is the best way to travel between Bangkok and Siem Reap. You do have to go all the way to Mo Chit terminal but the bus almost leaves on time and arrives promptly before 6pm. Bus fare does include a tuk tuk to your hotel/hostel for free. But you will have to put up with the TT driver trying to sell you the Angkor Wat trip for the following day????

It was great experience. They provided snacks along the way and drinks too. Plus it has toilet which was an awesome addition

The service was great. We had breakfast and lunch on the bus. The visa process took about 1 hour and after that we continued on the same bus.

The bus wasn't old dirty. The driver was fine, not chatty and didn't speak much English. At the border the driver invited a guy on who told us that it was $40 for him to do the visa and it was the same everywhere and at the border. But we went on and got it for $30+100 Thai Bat which was a lot cheaper! He was just trying to rip us off. Then once arriving in Seim Reap, the manager of the bus company went on about how they provided free tuk this but fail to mention that if you don't book an expensive activity with them that they charge you $3 despite our accommodation being just down the road. DO NOT USE THIS COMPANY!

Went well. The driver and co driver was super helpful and equip information on the border. Super like!

Good transportation, on time, friendly. They tried to sell us visas for 1400 Baht, but when I asked about the price, they didn't push me to pay or anything. Just decline any offers on the bus and get the visa when walking through the border ;) You're dropped off somewhere outside of Siem Reap, where you can purchase a SIM card if you wish. They have tuk tuk drivers available "for free", but when you don't arrange an Angkor Tour for the following day with your driver, he will probably ask for approx. 2 dollars (which seems fair).

Clear rules, good price and services.

Fast and comfortable with plenty of drinks and snacks during the trip. Good service at the border where the on board staff sorted out the Visa On Arrival for entry into Cambodia. Would have been 5 stars if they had only overcharged us $5 for the visa rather than $10 ($40 when the actual price is $30) but even then an evisa in advance would have had a $7 admin charge and, as 1st timers across this border, it was good not to have the hassle. Also the bus terminus is quite a way out of Siem Reap centre so arrange to be picked up by your hotel in advance.

The trip was fine save for some tiny details: we left half an hour late, no breakfast was served (not even the juice and the sponge cake I read about in previous reviews), the bus stopped a couple times in the middle of nowhere which didn't feel quite safe at the moment, A/C though present isn't always enough. On the bright side: we arrived on time in Siem Reap despite the delay, my lunch was really tasty (my bf's not so much), it was an easy trip even though you spend 6 hours on the bus and 2-2.5 hrs at the border. The Thailand-Cambodia border is a mess: little to no indications and signs where to follow next, a lot of time without A/C and 100 baht extortion on Cambodia side for the visa although we had our photos with us. Even so we were back on the bus in a little more than an hour among the first passengers - stamped out and with a re-entry permit received on Thailand side, with Cambodian visa and stamped in at Cambodian border. Requiring a re-entry permit to Thailand actually helped to reduce the time because the line at that booth is shorter than the general lines. Following the little instructions/indications you get and using your common sense is enough to get you through the whole process alright.

Comfortable. Sufficient legs room, snack n food served on-board are nice.

Very nice driver and assistant too.

Great company. Always help????ll ????

We were transferred to another bus before we reached the border. I didn't hear why but they did apologize for the inconvenience. The bus we transferred to was a bit hot though (but I think it was clean). Anyway, other than that, the bus ride was okay. I do appreciate the free juice, coffee and water, as well as the free muffin and fried rice meal! The bus also arrived on time, which is great!

Easy journey, bus is quite comfortable but seats just a little narrow. Staff were friendly enough and provided the info we needed. They offered to get visas sorted for 1400 baht but weren't pushy when we declined. Those who did pay got good service and skipped the 10 mins it took us to get them sorted at the border (costing 1300 baht). Food on the trip included water, fruit juice, a tiny sponge cake and a random fried rice from Seven Eleven (we got one prawn and one crab unfortunately) Would definitely recommend them.

Really easy to get through the border. Seats were comfy enough, air con was good. Great value for money.

Flight on time and service efficient

good airline, good service, good price

Lovely trip. Everything went well. Would suggest travellers get an online Cambodiaevisa. Much simpler and cheaper than trying to do it at the border and effectively pay a steep surcharge to a local.

Nice ride, bus is NOT luxurious, but is is confortable, with good leg room between seats (believe I am a tall guy and this thing is important to me. The staff is very friendly and helpful, specially on dealing with getting the visa at the border. Be awere that crossing the border in both sides Thai and Cambodian takes a long time.

Can be better and more organized but it was all fine...

Très bon service et accompagnement précieux pour bien passer les frontières avec toutes les subtilités pour savoir quoi faire et où se présenter (demande de visa et contrôle de passeport). Je recommande vivement cette compagnie ! Stéphanie

1) for 12go.Asia-5 stars as everything went smooth-from booking to collecting 2) bus - 4,5 stars, not bad snacks,pleasant, helpfull & service minded stuff, 3) border - 3,5 stars, best to follow/get a advices from more experienced traveller. Requires better marking. Stamp out from Thailand, leave the building,follow the marks, cross the street , step in to the imperial bldg on your right (if you don't have e-visa), fill the form (best to have your own pen/pencil all the time) . Turn right and go forward for final stamp. Once you have it get back to your business and enjoy Cambodia!!!

On time, breakfast and lunch on bord ok. Personnel verry Nice and helpfull to help us to reach the Cambodgien border! Totaly rrecommandable!

Our bus was good but the toilet is smelly. You can smell the toilet up to the front of the bus. Had to cover my nose until the kind conductor spray air freshener. Nevertheless, helpful staff and smooth journey. Thank you. I will recommend you to others

Comfortable, nice snacks/food, arrived on time (even a little bit early). Service was excellent, staff gave very clear and detailed advice on where to get Cambodian visa to avoid scams and how much you should be paying for a visa. We found the whole journey very straight forward with no problems.

Good. Everything as expected + free snacks, water and fried rice during the trip. They offered a free tuk tuk ride from the bus station in Siem Reap to our hotel. We refused as this sounds too good to be true and they were insisting too much. Can't say if it's a scam or not.

Paid for VIP bus but these are not. Less leg room, and the staff are not very friendly on this line. Super small toilet and in a weird position where you enter basically next to passengers and they get stuck looking at you. Sucks for the people sitting there. The MEAL they passed out before border crossing though was Great. Shrimp fried rice. Everyone loved it. They seemed to pick up people in weird spots along the way...almost like they made side deals that weren't arranged...maybe we are wrong. People go out before border crossing though. The border crossing could've been more helpful. Poor English was spoken and most people on the bus spoke it but didn't understand where to go. We all just sort of fumbled our way through.

Not very vip

Not the Bus company problem but a warning for next years travellers, do no cross the border to Cambodia on Dec 26, they have no Thailand exit approval staff on, nearly 500 people try to get out of Thailand and all the line queue's broke down and it was a three hour nightmare at the border.

Pros: Served food (this was a pleasant surprise). It was on time. The air conditioning worked. Cons: They gave our seat to someone else, so we got pushed onto the next bus an hour later. They scammed a bunch of passengers into paying extra money for a visa when you can get it cheaper directly from the border. Also, there's another scam they used. They may say, "there's free transport via tuk-tuk to your hotel!" The problem is that most of the hotels are not located directly in the city centre (I'm not sure if there are any, to be honest). And so they hear the location of your hotel, they tell you it is very far, but they can give you a good rate (but it's not really a good rate) if you use the driver for a guide or some nonsense. We didn't want that, and said to drop us at an address in the centre. The driver got extremely upset (because we weren't following the bus company's scam), and said, "FINE. THEN I'LL DROP YOU OFF IN THE CENTRE." We asked for a specific address, but he refused, only dropping us off at a busy intersection in the rain. He pushed us out so fast that I was afraid he was going to throw our bags in a giant puddle by the gutter. Here's the thing. If you say there's a free tuk-tuk to the centre, don't get angry when someone requests to be dropped off somewhere in the centre! Perhaps if this bus company or drivers were less sleazy, we may have actually booked with them to take us to the temples.

Good clean bus. AC was very cool but comtrolable. Friendly attendant with Complimentary Refreshments were very nice and meals better than expected. Border crossing instructions were complete but some people did not follow them. Our crossing took about 1.5 hours and the bus was on time. We would take this service again!

the bus is ok and they give you food but they do not have any stop

It is good trip.. but there is no map or clear guidance on where to board the bus.. we struggled for 20 mins running around .. there is obviously no phone for 12go asia to call.. and i am wondering why i have paid for priority support if their representatives not onsite of mochit bus station..

Comfortable, snacks okay. Had to wait for 2 hours to exit Thailand, but that's not there fault. They waited on the border and made sure everyone had their visas. Nice staff. No scams or overcharging. Will take back to Thailand.

Transport Co was great! We were surprised by the complimentary food and ride to our hotel after reaching out destination. They were really organized and made the Thailand-Cambodia border crossing easy. Great service!

Very helpful and friendly staff. Made the border crossing very easy and painless.

Altthough the bus was not new the trip was smooth and comfy with food and drinks and a usable toilet on board

We booked our ticket a week in advance, but when we picked it up at the counter on the morning of the travel, there were some kind of a misunderstanding. Altough our seats were assinged at the booking, they said the bus is full and they gave us different seats. Tried to show them our booking confirmation, but didn't seem to help the situation. We ended up on separate seats.. Apart from this booking confusion, the trip itself was fine. The leg rest is very uncomfortable, but the food was decent, the steward was nice and helpful and everything went just fine at the border. They even offered us free tuktuk drop offs to the closer hotels, when we got to Siem Reap.

It was a great ride

They should give written instructions when crossing the border. Also they should write on their website that free food us included.

Great trip, comfortable seats, useable toilet on bus. Excellent assistance crossing the border.. asked for 5thb each passenger to help bribe border police and no further bribes necessary as given yellow cars necklace to identify bus company. Food provided.. quick journey, arrived early. Free tuk to hotel provided but downside was heavy sales pitch from tuk driver to visit angkor wat with them following day. Had to pay 200thb to free tuk driver to avoid booking temple tour but he still insisted on meeting us at hotel next day to agree tour.. no show. Dissapointing. Otherwise great bus company, recommended. Bus was farang tourist only. Understandable instructions given for complicated border crossing. Recommend reading blog with photo if going visa on arrival to identify where to get legitimate visa at correct price.

Really good service, breakfast and Lunch includer on the bus, free tuc tuc for the hotel in Siem reap!

We had wrong seats. We had more people in the bus than seats. Broken seats. Crossing the border Copley failed . Not organized at all! + Lunch was okay 3+ + Bus was on time

They provided so many free things- water, cookie/biscuits/juice, rice for lunch, and even a tuk tuk to our accomodation. The border is confusing but they pointed us in the right direction when we stopped so we knew not to fall for any of the scammers trying to lead us the wrong way. The air con worked very well. Nothing to fault, it was an easy and comfortable ride.

Air con was nice. Free food was decent. Staff was pleasant. Bus was clean. I also experienced a Tuk-tuk driver who wanted to schedule further plans to drive us around siem reap. Just politely say no. We did and got our free ride. The bus departed on time and arrived on time. Crossing the border was a little crazy. This is just the way it is, it requires a little figuring and common sense. The bus staff were nice enough to give us a heads up about what they will try to charge us for and what we didn't need to pay for. Yes the restroom is gross, it's a toilet on a bus. I've seen worse! They stopped at a place with restrooms and there are 5 baht rest rooms at the border.

We were given no instructions when we arrived at the Thailand/Cambodia border. As soon as we got off the bus we were harassed by men clearly working for a travel company, who filled out our visa forms. Something didn't seem right when a local shouted 'you're a fake' and we soon got in a row with an employee - so we got our money and passports back and headed to the border...that saved us 300B. Also, as we arrived at the bus station in Siem Reap, we were told we would get a free lift to our hotel. However, they didn't tell us that in order to do this we had to book any further tourist plans with that specific driver, otherwise he would charge us 100B each to get to our hotel next to the night market. Absolute rip off of you ask me. He was pulling the 'hotels get all of the tourists custom' - well if he wasn't so desperate and we hadn't been travelling for 24+ hours then we may have took him up on his offer. The journey, driving and included food was pleasant, but I personally I wouldn't recommend the company due to these experiences.

The bus ride itself was very good. When we arrived we were offered a 'free' tuktuk. Which was indeed free, but they try to scam you. It turend out the offered tuktuk trip around Angkor Wat was dubble the pay normally asked and also asked for a deposit

Comfortable seats but too many cucharache and mosquitos in the bus and when it began raining the walls on the bus started pouring water. I was sleep and when I woke up I had my leg completely wet. As for the rest, it was good.

We left on time. We got more food than we expected. We were quite happy overall.

The toilet was very dirty and didn't work propperly.

Good service

Great journey! I was a little nervous after all the chat about scams and difficult border crossings but I was pleasantly surprised and very pleased by the service provided. The bus was clean and comfortable with reclining seats and footrests. Breakfast and lunch were both provided, which I wasn't expecting. The border itself was really simple. Yes you've got to look for the sign for the thai exit building rather than go in the first building you see but it's only a minute away. Just don't listen to anyone who approaches you outside the bus trying to sell you a Cambodian visa before you've even left Thailand. Once you're stamped out it's just a short walk to the Cambodia immigration where you pay your money (1200 baht; yes it would be cheaper in USD if you have any but it's not that big a deal). A few minutes later we all had our visas, walked another couple of minutes where we got another passport stamp then back on the bus and on our way. The staff on the bus made sure we had the correct stuff before we hit the border and offered to do it for us for 1350 baht, which we didn't go for but they didn't try to push it on us or scam us in any way. We arrived at Siem Reap early than planned and they gave us free transport to our accommodation - all good!

Excellent service from the bus company and from 12go Asia

Great trip, awesome service.