Relatively accommodating, but cabin steward was pretty rude. Getting rest was a chore. It was cheap though, so overall you get what you're willing to pay for.

Smooth crossing. Straight forward journey, no problems.

The experience made this a great adventure. The 1st class sleepers definitely need a refurb - the bathroom facilities leave a lot to be desired. We found them to be dirty and smellie and the teenagers preferred to hold on rather than use them! The food on board was tasty but expensive. You could bring your own but you could also buy from the industrious locals who board the train at various stations within Bangkok to sell you food. Whilst the food was tasty I wouldn't recommend the restaurant car - it was a long way from first class. Please can you give the carriages a good clean and paint and do some maintenance. The bed linen was great, fresh and clean and a lovely cotton blanket although we were cold as the aircon cannot be changed and it was cold.

Everything was fine. Nice staff good bus.

If your expecting, English first class, lower your expectations now! Take your own food and drink on, check out your window before you unlock your door, sometimes locals jump on the train and try and sell you their food or drink!! Ear plugs would be useful, the space is small but after the beds were made up and we settled in for the night, you get to watch the world go by, I loved it, my husband was not so convinced!! It was an experience and adventure.

Well organised!

Very clean. We read that the airconditioning was set to cold, but if you close the curtans it warms up in no time.

Really good fun with our twin boys (6). The organisation and help from 12Go made it very easy. We travelled second class. Not luxurious but about what we expected and the food was OK too. There was a 2hr delay ( but these things happen) but we were still able to catch the next ferry to Koh Phangan so even this did not cause too much of a problem.

We didn't know they served coffee and lunch.

Really comfortable beds :)

simple, comfortable, on time. definitely take the lower berth on the fan train.

The aircon was great. We were provided with a toro bun for a 12 hour journey which isn't sufficient enough to warrant the bus saying they provide food id have rather not been given anything. The seats were uncomfortable. The leg room was poor as soon as the person ahead of you puts there seat in recline you can barely move and I'm short!

We took the 2nd class train (with AC) and it was very nice! We both slept at the bottom bunks. (Much more comfortable and a little wider than the top bunk.) There was a lady and a man who were selling snacks and morning hot chocolate in the morning. I think it got much cleaner than before, as there weren't any cockroaches or anything like that (which I often saw 5-10 years ago). Overall, it was a very pleasant ride!

Seats and beds were comfy, food was horrible and over priced. Before we left some dodgy guy came into the cabin trying to force us into paying for over priced beer which he had "smuggled" on

Qick reply with confirmation within 24hours after reserved the ticket. Easy pick up Staffs is waiting at each spot.

Perfect except for the space for my legs. It's a main problem I experience in Thailand because I'm tall but the welcoming smiles of the air hostesses make you forget the little discomfort! Good job!

Great service from start to end, 12goasia replied to all my queries very quickly - confirmation, payment and picking up the tickets was easy and the office building is perfectly located across the street from the station. We chose a first class cabin for two, it was clean and comfortable, and we slept surprisingly well on the overnight journey. Also we can highly recommend the on board set menu for 190 Baht for a 5 course meal of authentic thai food! They woke us up 15 minutes before our stop so no worries about missing it. Only downside was the traditional hole in the ground toilet, fine at the start of the journey but since it is shared between 20 or so people and not cleaned during the 11 hour journey, I'd say it's best to wait til you get to your destination...

Viaje loucost, económico, con las restricciones de todas las líneas loucost, pero amables . Resumiendo muy bien

All was organized well, it was easy to pick up my ticket and the staff was very friendly.

A lovely way to travel, great service, decent food and arrived on time! (despite over 1 hour late departure)

As good as can be expected. Dirty train. Smelly toilet. But the beds are fine. It get you where you want to be.

Very nice trip. i Recommend

Nice staff and clean train. Bed was big enough for 2 persons. We would recommend it totally

The train was full of bugs!

We booked 2 lower births on the train however the lower birth can easily fit 2 people so next time would be comfortable to book one lower and one upper in order to leave a lower for someone else. Exit 3 at the Bangkok Railway station has some good and inexpensive restaurants while you are waiting for your train to depart. We ordered takeaways there. Much better than the train food at a fraction of the cost.

Many thanks for the perfect service. 100% recomendation!

1st class surprisingly comfortable

Nice staff and clean train however no electrical plugs

not bad but a little bit dirty.

Despite timely reservation, our 6 beds were not close together. Also no light and water in toilet, no water to clean hands, bedlights broken. Nighttrain is still a comfortable way to travel

Train delayed of 3 hours. A/C too cold for sleeping.

Very nice trip. But today our train got late. Still this time I m in train. I don't what will be position of my further reservation from Suratthani to Phuket

12goAsia handled everything perfectly. They are not at fault. However, the train itself was literally crawling with bugs. Not just one or two, but an infestation. All sizes and kinds. They would literally run over our arms while we were reading. Made for a very unpleasant journey, and very little sleep.

I travelled on a first class cabin with air conditioning, although it was too cold the night was good. As you board on the train the staff comes to ask you for dinner and breakfast. ( Do not expect anything ). Prepare yourself, They don't speak English so well. Later They come to prepare beds.

It was a very nice trip thank you for your wonderful service

A perfect way of travelling. Comfortable. Good beds, Good food on board

All good - except for excruciatingly many roaches all around us on that train.

12go staff in Bangkok were friendly and efficient. Train was a pretty cool adventure. One thing - traveling as a couple you really should be allocated one lower and one upper bunk. We were allocated 2 upper bunks and this was pretty hard to manage in an enclosed space, with people also trying to get into their lower bunks. (The couple on our block who had the lower bunks had a lovely time!) Train staff were very efficient. Beds were clean. Food in the dining car was pretty good. Train arrived on time. Overall quite enjoyable!

Sufficient space for luggage. Had foldable tables so could play cards before going to sleep. Beds were completely prepared for us. Can get food and non alcoholic drinks on the train. Sleep was ok. Trunk beds good to stretch out only for body size up to 185cm.

Service at the DOB office in BKK was great. Very quick, helpful and kind. The Panthip bus after the fine train ride was a bad experience though. The agent started yelling at me loudly, hitting me twice!, and telling me off before I even saw her coming because I was doing as suggested and walking INTO the Panthip office/restaurant. She accosted me right off the train. Asked if we could stop to grab a water bottle and she nastily yelled no, so we went to the bus and sat on it for nearly an hour before departure. Then came on the bus and told me and my wife off there too for not knowing she was the agent. On top of that, they failed to mention the toilet on the bus is out of order and so it can be quite uncomfortable after 1 hour wait + 1.5 hour ride to ferry ! Just fly or go with another company than Panthip for bus and boat.

Airco was too cold. Got no water. Had no idea where I was in the country or if there was a delay or anything.

The train was very good and we had a nice trip. They gave us breakfast and lunch. We arrived on time.

Did the job. Staff good, bed comfy- what more do you need!

Good value in 2nd class. Only downside was the uncomfortably stiff pillow, but maybe I'd sleep fine if I brought my own. I'd do it again.

Travel was oke! Service on line good, but rules about refund not clear. After all got 15% back in stead of promised 80. And tickets were all changed from lower to upper bed. Pity

All good!

Train was really nice with comfort beds. A/C is very cold bring some warm clothes with you

Excelent service. The train is comfortable.

Good stuff

12Go staff were organized and picking up tickets was not a problem. Train was noisier and rougher than expected, but we could have known this...

There is a huge difference between a Class 2 train ac or fan. The one with fan is way older in all aspects, less comfortable and Hot. Didn't like that this train stopped at so many stations. Water in toilets and sink were not always there. Next time we definitely go for Class 2- ac

It was an old train. My bench fell apart and the table was dirty. There was no food car and the meals were way too expensive. The only nice thing was that the bottom bunk was wide so I could sleep next to my boyfriend.

Comfortable journey to Surat Thani. Bring your own food. Food offered in train is mediocre and no value for money.

Perfect flight. Quick and efficient. Groet, Patrick Kloth

Our car was very loud.

Nice trip, very friendly personal. Only one negative remark : In Bangkok the train was cleaned by a water shower, but unfortunately that was not enough to remove the dust from the windows. For better outlook they should be cleaned by wishing with a brush.

The cabine was old, the toilet very dirty

Really good service! We took a train plus a bus from bangkok to krabi. We arrive faster than planned!

Great trip!!

The air conditioning was really cold. Difficult for our friends on the top bunks to sleep because the lights stayed on the entire time. People came on the train selling food periodically which was nice. Overall, really comfortable and convenient.

Excellent service would definitely use again

Great way to get to Koh Panghan with the four of us. Train was comfortable with beds able to fit me at 6'4" (194cm) and was able to sleep In between frequent stops and general loudness of the train journey. Do not expect the Orient Express here but for the price, great value. Breakfast was average. Efficient departure from the train with a little wait in the local cafe. On to bus for 1 hour to the port. Departure ok ferry right on at 10:15. Staff very helpful all along the entire journey. 12Go has been a great way to go!!

Very pleasant trip. 12go booked very nice lower berths.

Friendly staff, comfortable beds, no issues whatsoever

Very comfortable trip. A/C was very cold, but the blanket provided was sufficient.

Confort du train moyen. Couloir éclairé a fond toute la nuit ! Pourquoi ? Obligé de se coucher à 20h . toilettes vétustes . Réservation en ligne archaïque car obligé d'aller quand même chercher les tichets vers la gare. Difficile de loger les bagages. J'ai du dormir avec ma valise sur le lit !!

Beds were very comfortable. Was easy getting the ticket and finding my train and sit. Thanks!

Relaxte treinreis. Basis was oke. Vaak geen handenwas mogelijkheid. Maaltijden en drinken worden regelmatig aangeboden.