Nice staff and clean train. Bed was big enough for 2 persons. We would recommend it totally

The train was full of bugs!

We booked 2 lower births on the train however the lower birth can easily fit 2 people so next time would be comfortable to book one lower and one upper in order to leave a lower for someone else. Exit 3 at the Bangkok Railway station has some good and inexpensive restaurants while you are waiting for your train to depart. We ordered takeaways there. Much better than the train food at a fraction of the cost.

Many thanks for the perfect service. 100% recomendation!

1st class surprisingly comfortable

Nice staff and clean train however no electrical plugs

not bad but a little bit dirty.

Despite timely reservation, our 6 beds were not close together. Also no light and water in toilet, no water to clean hands, bedlights broken. Nighttrain is still a comfortable way to travel

Train delayed of 3 hours. A/C too cold for sleeping.

Very nice trip. But today our train got late. Still this time I m in train. I don't what will be position of my further reservation from Suratthani to Phuket

12goAsia handled everything perfectly. They are not at fault. However, the train itself was literally crawling with bugs. Not just one or two, but an infestation. All sizes and kinds. They would literally run over our arms while we were reading. Made for a very unpleasant journey, and very little sleep.

I travelled on a first class cabin with air conditioning, although it was too cold the night was good. As you board on the train the staff comes to ask you for dinner and breakfast. ( Do not expect anything ). Prepare yourself, They don't speak English so well. Later They come to prepare beds.

It was a very nice trip thank you for your wonderful service

A perfect way of travelling. Comfortable. Good beds, Good food on board

All good - except for excruciatingly many roaches all around us on that train.

12go staff in Bangkok were friendly and efficient. Train was a pretty cool adventure. One thing - traveling as a couple you really should be allocated one lower and one upper bunk. We were allocated 2 upper bunks and this was pretty hard to manage in an enclosed space, with people also trying to get into their lower bunks. (The couple on our block who had the lower bunks had a lovely time!) Train staff were very efficient. Beds were clean. Food in the dining car was pretty good. Train arrived on time. Overall quite enjoyable!

Sufficient space for luggage. Had foldable tables so could play cards before going to sleep. Beds were completely prepared for us. Can get food and non alcoholic drinks on the train. Sleep was ok. Trunk beds good to stretch out only for body size up to 185cm.

Service at the DOB office in BKK was great. Very quick, helpful and kind. The Panthip bus after the fine train ride was a bad experience though. The agent started yelling at me loudly, hitting me twice!, and telling me off before I even saw her coming because I was doing as suggested and walking INTO the Panthip office/restaurant. She accosted me right off the train. Asked if we could stop to grab a water bottle and she nastily yelled no, so we went to the bus and sat on it for nearly an hour before departure. Then came on the bus and told me and my wife off there too for not knowing she was the agent. On top of that, they failed to mention the toilet on the bus is out of order and so it can be quite uncomfortable after 1 hour wait + 1.5 hour ride to ferry ! Just fly or go with another company than Panthip for bus and boat.

Airco was too cold. Got no water. Had no idea where I was in the country or if there was a delay or anything.

The train was very good and we had a nice trip. They gave us breakfast and lunch. We arrived on time.

Did the job. Staff good, bed comfy- what more do you need!

Good value in 2nd class. Only downside was the uncomfortably stiff pillow, but maybe I'd sleep fine if I brought my own. I'd do it again.

Travel was oke! Service on line good, but rules about refund not clear. After all got 15% back in stead of promised 80. And tickets were all changed from lower to upper bed. Pity

All good!

Train was really nice with comfort beds. A/C is very cold bring some warm clothes with you

Excelent service. The train is comfortable.

Good stuff

12Go staff were organized and picking up tickets was not a problem. Train was noisier and rougher than expected, but we could have known this...

There is a huge difference between a Class 2 train ac or fan. The one with fan is way older in all aspects, less comfortable and Hot. Didn't like that this train stopped at so many stations. Water in toilets and sink were not always there. Next time we definitely go for Class 2- ac

It was an old train. My bench fell apart and the table was dirty. There was no food car and the meals were way too expensive. The only nice thing was that the bottom bunk was wide so I could sleep next to my boyfriend.

Comfortable journey to Surat Thani. Bring your own food. Food offered in train is mediocre and no value for money.

Perfect flight. Quick and efficient. Groet, Patrick Kloth

Our car was very loud.

Nice trip, very friendly personal. Only one negative remark : In Bangkok the train was cleaned by a water shower, but unfortunately that was not enough to remove the dust from the windows. For better outlook they should be cleaned by wishing with a brush.

The cabine was old, the toilet very dirty

Really good service! We took a train plus a bus from bangkok to krabi. We arrive faster than planned!

Great trip!!

The air conditioning was really cold. Difficult for our friends on the top bunks to sleep because the lights stayed on the entire time. People came on the train selling food periodically which was nice. Overall, really comfortable and convenient.

Excellent service would definitely use again

Great way to get to Koh Panghan with the four of us. Train was comfortable with beds able to fit me at 6'4" (194cm) and was able to sleep In between frequent stops and general loudness of the train journey. Do not expect the Orient Express here but for the price, great value. Breakfast was average. Efficient departure from the train with a little wait in the local cafe. On to bus for 1 hour to the port. Departure ok ferry right on at 10:15. Staff very helpful all along the entire journey. 12Go has been a great way to go!!

Very pleasant trip. 12go booked very nice lower berths.

Friendly staff, comfortable beds, no issues whatsoever

Very comfortable trip. A/C was very cold, but the blanket provided was sufficient.

Confort du train moyen. Couloir éclairé a fond toute la nuit ! Pourquoi ? Obligé de se coucher à 20h . toilettes vétustes . Réservation en ligne archaïque car obligé d'aller quand même chercher les tichets vers la gare. Difficile de loger les bagages. J'ai du dormir avec ma valise sur le lit !!

Beds were very comfortable. Was easy getting the ticket and finding my train and sit. Thanks!

Relaxte treinreis. Basis was oke. Vaak geen handenwas mogelijkheid. Maaltijden en drinken worden regelmatig aangeboden.

No complaints, everything was as promised. Easy pick up of the tickets near the station. Very smooth. The train was nice, the 1sth class cabine was spacious and cosy.

12go we're really helpfully when our transport was late arriving to pick up tickets, they offered to come to the train platform with them when we were in a panic. The overnight sleeper (2nd Class with AC) was really comfortable and fun. The service was incredible and the food (dinner and breakfast) was great. We had always wanted to do this trip and look forward to the return leg. 12go and the railway company are awesome!

Took an overnight bus from Bangkok to Krabi. The journey itself was fine and seats were comfortable. My ticket had indicated that I'd be dropped off at any hotel in Krabi, but upon arrival I was told that my hotel was too far and just dropped off at a location without advice for how I can get to my accommodation.

No complains... pleased

Very smooth and pleasant journey

We had a 1st class sleeper and traveled with 2 kids (7&8). Everything was ok

Friendly helpful staff. Train on schedule and informed us of arrival etc. comfortable journey. Just needed a bed ladder and toilet door to be fixed but very good overall.

Pleasantly surprised. The attendant was helpful with beds and bags. The food prices and coffee prices are way above the going rate .

Really well organised and easy to find ticket office. Train was a great experience too

The lower bed is super comfortable, the beddings were like new and the staff made the bed for us (great gesture). I had a nice sleep and good journey overall.

Good train but can't sleep very well

Great trip and experience!

Expected aircondition. OK but hot and difficult to sleep

If the lights were down it would be great. It was fairly quiet, blanket was really warm and the bed was clean. We were traveling as a couple and we had enough room on lower berth which was quite spacy, but the upper berth was full of our two backpacks. If traveling solo I would not recommend taking upper berth as there will be no room for your baggage when otherwise if you take lower berth you can sleep safely with the baggage. Whole car is fully booked by 12go so you don't travel with Thai people. I think it was quite safe and no worry about being robbed. Also you are woken up just before arrival. Only 45 minutes late which is acceptable.

Great trip, everything went smoothly! Would recommend!

Great calm ride. Only 20 minutes late.

It was comfortable enough, it was a little filthy but I would recommend it over the 2nd class car because of the privacy and the option of turning the light off.

Great as expected

Pleasant, wouldn't describe as first class/VIP though.

Excellent in every respect - service, snacks and drinks, blankets, on board entertainment. Very happy