Where our fees go to? Why do I need to pay the online booking fee?
Here is what your fees are used for:
1) Manual operations. 28% of bookings in 12go.asia are handled manually. This means that someone from our team goes and physically buys the tickets for you, or contacts the operator directly and makes sure you are able to travel. Boarding passes are stored and kept on hand for the moment you decide to come and pick them up;
2) Connecting more destinations. In the past two years, we grew from only two countries to an international travel hub, allowing passengers to travel in Europe, India, Japan, China, South-East Asia and we continue growing;
3) Improving the customer experience. We constantly improve our website and do a lot of work 'under the hood' to make sure you get the best deals by using the convenience our website provides. There are no shady price switching schemes. We only work on increasing speed and making sure you get the best service;
4) A total team of over 120 employees is working hard every day of the year to make your holiday trip happen.
Here is what we don't do:
1) Aggressive marketing;
2) Price tampering;
3) Hiring 100 designers to make sure you press that Buy button for a trip you do not need.
Tags: Cambodia, Myanmar, Malaysia, Thailand, Vietnam
Vietnam Railways
- What kinds of classes are available on Vietnam Railways?
- What about luggage on trains in Vietnam?
- When will I receive my tickets for Vietnam railway?
- How long in advance can I book a ticket for a train in Vietnam?
- How does the boarding work in Vietnam trains?
- Will the Vietnamese train arrive on time?
- What if my Vietnam railways tickets are unavailable after I pay?
- Can we leave things at the station for storage in Vietnam?
- Is it possible to transport a bicycle / motorbike using trains in Vietnam?
- Traveling with children on Vietnam trains
- What are railway stations like in Vietnam?
- What is the railway like in Vietnam?
General questions
- How can I contact 12Go?
- How do I cancel my ticket?
- I cannot pay or have canceled/failed payment
- How do I change the trip date?
- I did not get my ticket
- Do I have to print out anything?
- What is 12Go?
- I made a mistake with my email address
- How much luggage can I bring with me?
- The ticket is not bookable - why not?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- Is there a restaurant / snack bar in the train?
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
Myanmar Railways
- I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
- Where and when can I pick up Myanmar railway tickets in Yangon?
- What is the railway like in Myanmar?
- When will my Myanmar train tickets be confirmed?
- Where can I pick up tickets in Mandalay?
- Can I board Myanmar train with a printed PDF voucher?
- Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
- Can the ticket be delivered to my hotel in Yangon?
- What classes does Myanmar Railways provide?
- Will the train arrive on time in Myanmar?
- If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
- Does Myanmar Railways provide any discount for children tickets?