Ratings and Reviews
At 12Go our operators offer three types of service:
Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)
Make your choice! Please remember that though we are closely monitoring services, we are still an agency marketplace - meaning we focus on ticketing service and route availability / coverage rather than on factual seat recline angle you got today ^_^
The arrival was a bit chaotic at Surat thani, we had to leave the boat over another and it took a long time
Es hat alles sehr gut geklappt, vielen Dank, bis zum nächsten mal!
It’s a real team effort out there, felt well taken care of
We booked a catamaran but were put on a slower ferry that took twice as long. No safety instructions or directions from the crew of the boat. No assistance with baggage. We are still on the bus and not at our final destination. Don Sak port is a disaster. Is this a temporary problem? Everyone standing in the rain and mud waiting for the boat to show up. Bus driver stopped on the side of the road to run into somone’s house on the way to Surat Thani. Thank god we planned to stay the night or we would have missed our flight for sure. Next trip to Thailand we will use a different ferry company.
Thanks for this compagne Lompraya :) It was a nice and sunny trip ! The boat was in time !
Very well organized and fast.
Compagnie sérieuse et organisée, plutôt ponctuelle.
Vieux bateaux cependant, mais nous sommes arrivés sains et saufs à l'aéroport pour prendre notre avion.
Nous recommandons cette compagnie.
Alles Reibungslos geklappt, von der Abholung im Hotel bis zur Ankunft am Flughafen.
Amazingly on time, clean toilets, smooth transfer to bus. Sadly the staff don't help much with luggage on the ferry, and the AC leaked on quite a few of the window seats, otherwise I'd give 5 stars!
Bien pris en charge et rapide! rien à dire, on recommande
Super quick and well organised
Lange wartezeit am Bahnhof, sonst Transfer war ganz zut. Der Minibus fahrer war ungefähr 60, aber früher warscheinlich Rennfahrer so wie er gefahren ist !!!
Very comfortable trip!
was confused about where i check in, they don't have office on the pier but 5 min away. not a problem just wasnt sure. other than that everything went well
The Shuttle Driver to the Pier was so in hurry that once we got down he was already leaving with the car with our luggage still on it. Further he was unfriendly and overstressed....this is not what I am looking for!!!
Fast and surprisely organized! Recommended
This trip was easy and although it can sometimes appear chaotic the Thai people have a system which works well and they will always help you get where you are going. There are usually lots of staff around so ask if in doubt and do not listen to other tourists who can often just confuse things. Make sure you read the instructions they give and you won't go wrong.
Fast and right on time!
The bus arrival was not correct. Instead of the location closed to the bus terminus, we arrived very far from it and we had to pay for a tuk tuk to join the right place. That is like racket.
Not fair at all.
Excepted that point, it was ok.
Departure right on time. Rapid boat and neat connection with bus.
Arrived early at the airport
Everything was well organized.
Fast and clear !
Bon transport dans un bus confortable, mais les différentes haltes sont usantes à la fin.
Great but the bus was pretty old.
Es hat alles ohne Probleme geklappt.
High Speed Ferry trip was perfect on time scedule.
Joint Taxi trip to Surat Thani Lomprayah was miscommunication for us.
There was no adress given on 12goasia.com. We assumed it would be drop off at Lomprayah head office. Looked up by google maps.
But it was a total different office in the city. So we made a wrong booking for hotel location.
Please improve your service by giving the right drop off adres downtown Surat Thani city.
Ferry was a bit delayed but quick once enroute. Our one gripe with it was that it was overly air-conditioned, so bring a sweatshirt and long pants. We were dropped off right downtown, only a 2 min walk from Phantip office to catch our bus to Koh Lanta, which was perfect!
Well organized and the bus and the ferry were OK
very unfriendly woman helping by bus, quick quick, screaming to someone who has to go to toilet...
Decent operator. Well organised procedures. Friendly staff. Probably one of the best you can book around Thailand..
The ferry terminal was a block away from the ferry port and we were transferred to the ferry port by van. The ferry left on time and arrived earlier than expected at the airport in Surat Thani. The ferry was well equipped with safety equipment. Swapping tickets at the terminal was easy and when we arrived in Surat Thani the bus for the transfer to the airport was waiting at the dock. Everything was well signposted and well organised in general. Booking through 12go asia was easy and the confirmation email was received almost immediately.
Alles bestens organisiert. Nächstes Jahr werden wir wieder 12go.asia vertrauen. Danke
A true fastcat.Pier 3 at koh phangan is hidden around the corner behind piers 1& 2.If leaving from koh phangan you may have a stopover at koh samui.
Great service thank you and everything went very smoothly :)
Very nice bus. The only issue was that the local office in Suratthani I was dropped off at on my return trip was further from the airport than the one I was picked up from so I didn't keep enough money for my taxi.
Everything went very smooth. easy trip!
It is easy and worked without any problems. 12Go Asia even changed my ticket shortly before the trip for no extra charge! Very nice!
Well organized, efficient and timely.
Fairly well organised - everybody colour coded with stickers based on where you are going. Helps mean you know exactly what bus to get on and don't get lost.
Ferry and bus were not very comfortable, but did the job.
Arrived at my destination - the train station - 30 mins late. Make sure you don't cut it too fine with your transfer from this service to a train/flight as it quite likely will be late.
All very good. The best choice.
Tres bien organise. Sans soucis mis a part clim dans bus! Prevoir un gilet!
Accueil très satisfaisant avec une personne disponible et souriante.
Le train est un peu vieillot mais le voyage a été agréable
Everything was well organized
Very efficient. Not quite on time but still had plenty of time left to catch ma train.
Ponctualité et efficacité, c'est le plus important. Le sourire et l'amabilité traditionnels thailandais doivent être en option, ou la routine de transporter ce flux continuel de touristes...qui pourtant reste leur source principale de revenu.
Ferry 1h late, apart from that nothing bad to mention. Bus waiting to get us to train station.
Echt guter Support! ✌
Задержали отправление, но ненадолго. По прибытию на материк уже нас ждали автобусы в разные направления. Поездка прошло по времени, указанному на сайте
When buying tickets, I made a mistake with the date of departure, I called the hotline and the problem was solved in an hour. Thank understanding of the company!
Grundsätzlich war alles super organisiert und hat reibungslos geklappt. Allerdings würde ich nicht mehr online sondern vor Ort buchen - da hätten wir 1/3 dessen bezahlt wie online.
Dear Jagoda Martha, I came across your review where you have complained that you paid more than at the pier - that is because you also purchased "Flex" option along with both your bookings that allow you to freely change departure date avoiding cancellation fees. The ticket price with 12Go is same as you would have paid with Lomprayah directly.
getting from thong sala to the train stain was easy and straight forward
Voyage plutôt bon malgré retard du bateau et du coup 45 mn de plus sur le temps indicatif. Et le bus etait un peu sale. ..
Nice journey back to Bangkok..Lovely staff on the train, very helpful.
Fast, well organized, comfortable. :)
Pünktlich, gut organisiert und auch guter Umgang mit dem Gepäck.
Check in ohne Probleme. Die Passagiere bekommen Aufkleber für Tshirt und Gepäck mit verschiedenen Farben für die entsprechenden Endziele.
Schöne neue Fähre. Schnelle Überfahrt.
Nach der Ankunft im Zielhafen standen direkt Busse für die verschiedenen Endziele bereit. Die Busse sind sehr komfortabel: viel Beinfreiheit, Ledersitze, gute Klimaanlage. Fahrer fährt sicher ohne ständige Zwischenstopps. Wir kamen sogar etwas zu früh an.
Gerne wieder Lomprayah!
Gutes Boot und freundliches Personal, Gepäck war eher chaotisch gelagert