Bus Express, Nattakan, Mar 4, 2020
Bus was late about 4.5 hours. Staff at the station didn't give us any information about true bus arrival. Finally after 14 hours we arrived in Bangkok. So remember to book flight a bit later in case of possibility of quite considerable delay.
Bus Express, Nattakan, Mar 1, 2020
The bus was at least an hour late departing Siem Reap. This was, they said, due to problems with air conditioning; I think another bus had to be found. In the end we travelled on a Giant Ibis bus (not Nattakan). Very comfortable bus with plenty leg room and fully reclining seats. There were about 20 passengers. The bus conductor took great care in explaining how to proceed through departure at the Cambodian border (which was reasonably quick) and passport control on the Thailand side (which took over 2 hours of queuing). As a result of these delays we hit Bangkok at rush hour and didn't get off the bus until after 7pm (instead of scheduled 5pm). Also, we were not dropped at Morchit bus station but at Makassan.
Bus Express, Nattakan, Feb 14, 2020
Simply an perfect trip !!!!!
Bus Express, Nattakan, Jan 30, 2020
The first half of the trip was fine, the bus was a little run down but staff was friendly and we departed on time. However the bus broke down at the border and we had a 6 hour delay until a new bus arrived. During the delay we were told that it would be “just another hour,” if we were told anything at all. We arrived in Bangkok very late but less than a mile from the Morchit station, the driver stopped to pick up a bunch of boxes which were then stacked up in the aisles, causing yet another delay. None of us dared to ask to exit because the employees of the bus company seemed very angry with the passengers. Additionally we were given only a single bottle of water at the beginning of the trip, no breakfast or lunch for what became a 16 hour day. I would never use this company again, book early so you can use Giant Ibis, we had a wonderful experience with them.
Bus Express, Nattakan, Jan 26, 2020
Would definitely recommend this service, the drivers are absolutely lovely and they provide support for getting you through the border and fresh bottles of cold water throughout the trip. We also got a big muffin for breakfast and later a ready meal of rice and meat from the 7-11 store. Bus had air con and was pretty comfortable. For $20 I can’t complain!!
Bus Express, Nattakan, Dec 16, 2019
Best part of the trip was that we arrived early in Bangkok, mainly because only total 4 people on bus. At the border, make sure to have extra copies of e-visa (I am American so they charged me extra for not having hard copy). The bus is relatively new, clean, and driver and helper/bus attendant were both great. No place to plug in phone chargers some make sure to have extra battery bank. Food/snacks were ok but I made to pack extra snacks/drinks.
Bus Express, Nattakan, Nov 28, 2019
Service was honest and professional. Bus guide waited for us and provided updates when there was trouble and a delay fueling the bus. Even after a two hour fueling delay and a long time with getting across the border we still only arrived two hours later than expected. The bus wasn’t clean when we arrived is the only complaint
Bus Express, Nattakan, Sep 26, 2019
The trip was great. We arrived on time at our destination. We didn't expect that there was food. The seats were comfortable and more leg room than other buses, it was tidy as well. The only hard part was walking going to the immigration because it was raining.
Bus Express, Nattakan, Sep 12, 2019
dirty bus seats
Bus Express, Nattakan, Aug 28, 2019
Bus Express, Nattakan, Aug 15, 2019
Great experience . Nice trip, super driver , super service.
Bus Express, Nattakan, Jul 28, 2019
We experienced a very positive experience on our trip. Although the bus should be updated to a newer model, there was air condition and a toilet. The staff was friendly, spoke good English, and we received food and water on our trip. I will definitely recommend Nattakan when travelling from Siem Reap to Bangkok!
Bus Express, Nattakan, Jul 21, 2019
Very nice staff and delicious food
Bus Express, Nattakan, Jul 20, 2019
Our trip is so smooth! Very convenient.
Bus Express, Nattakan, Jun 6, 2019
The bus was broken in middle of the trip, so the driver moved us to the new bus. But it seemed like they didn’t take into account our subsequent trip. The new bus was so crowded and we were almost unable to sit. The new bus driver dropped us too far away from immigration without clear direction of what to do. The worst thing was, we needed to bring all of our luggage through immigration since we need to change the bus. After the immigration, we waited for like 2 hours to get into a van and we didn’t have the free lunch which has been promised by the travel agency. Our trip to Bangkok using that van was so long like eons, the driver stopped by rest areas so many times. Finally they didn’t drop us to exact location that made us figuring out where to stop to our nearest place.
Bus Express, Nattakan, May 8, 2019
Have used before and will use again.
Bus Express, Nattakan, May 5, 2019
Not much of a help crossing the border. Passengers are almost clueless where to go to next.
Bus Express, Nattakan, Apr 18, 2019
It's very hard experience....
Travel as well as immigration process at border towns...
I wont advise any foreigner to travel by this route... its almost 4 hours took to clear our visa...
Both governments has improve the system of immigration....
Bus Express, Nattakan, Mar 25, 2019
Pourquoi prendre nos bagages pour passer la frontière au lieu de les laisser dans le car
Bus Express, Nattakan, Feb 28, 2019
Bus Express, Nattakan, Feb 25, 2019
Service war ganz okay, kamen aber 4 Std 30 Minuten zu spät an.
Bus Express, Nattakan, Feb 6, 2019
Bus Express, Nattakan, Jan 29, 2019
Fahrt und Service im Bus sehr gut. 3 Stunden an der Grenze Wartezeit.
Bus Express, Nattakan, Jan 28, 2019
Like almost everything in Cambodia the good and bad of this ride were in stark contrast to each other. I booked the 8 am - 5 pm bus from Siem Reap. And had another bus to transfer to in Bangkok around 7:30 pm. There was no 8 am bus. I was told it was due to AC but think it was actually due to lack of passengers. Lesson 1 - plan on the bus leaving at 9 or just book for the 9 bus. Once on the bus things were pleasant. Comfortable enough seats and the attendant was very kind and friendly.
After a couple hours you arrive at the border crossing. This was enough to convince me that flying would have been the best option, despite cost. It took close to 3 hrs, which the attendant said is very standard. Nattakan does get you very close to the Cambodian immigration building so you don’t have to guess where it is. Petty quick on Cambodian side. Then in a line for 2.5 hours on Thailand side. Very slow moving, jam packed, hot small room. If you haven’t budgeted enough transfer time this wait can be agonizing. And even if you have, it’s a long time to stand more or less still. Lesson 2 - when it comes to Cambodia or border crossings, fly. Once on the other side the driver was there looking for us. We waited for awhile after all but one of our passengers had made it through. But then ended up leaving. Some nationalities do not get through easily at this border crossings.
The rest of the drive was pleasant, lots of slow going traffic once we were an hour or so outside Bangkok. The bus finally arrives to the station close to 8 pm. Lesson 3 - a minimum of 11 hrs should be budgeted for this journey. Missed my transfer bus. The Bangkok bus station is huge and primarily used by Thai people. No English counters.
We were provided a snack when boarding and a hot lunch, to go type entree after the border. Would take again with more time.
Bus Express, Nattakan, Jan 14, 2019
Отправление вовремя, удобный автобус, предоставили лёгкий перекус утром и после пересечения границы лёгкий обед. Очень приятный и отзывчивый персонал.
Great trip, light breakfast and light diner. Comfort bus, on time. I recommend this company.
Bus Express, Nattakan, Jan 2, 2019
Driver and bus ok. Departure was one hour too late and long break at the border. We arrived 3 hours later than scheduled.
Bus Express, Nattakan, Dec 30, 2018
Tres bon voyage. Le point de depart est un peu dur a trouver mais tout c est bien passe. Bus propre personel sympa.
Bus Express, Nattakan, Dec 28, 2018
We left late. the bus was uncomfortable. There was no Wi-Fi. We only stopped at the border. The snacks were nice.
Bus Express, Nattakan, Dec 28, 2018
It’s hot inside the van. Expecting to have a wifi as indicated but there’s none. The driving is good tho
Bus Express, Nattakan, Dec 24, 2018
Booked for 8am departure, but clearly they didn't have enough customers so they cancelled that and we went in the 8:40 am, then 9:15, becouse we waited other customers. Finally we was at bangkog at 7:00 pm and i lost my tikets to kraby, about 1900 bt. Ofourse non of this was explained. Bus journey was fine, but the border crossing was a nightmare. The bus company could have have given clear instructions but they didn't. However the real problem with this route is the shambles of a process the two countries have for leaving and entering. I would never recommend a bus crossing at this border
Bus Express, Nattakan, Dec 23, 2018
All went well except for 3 mid-directed Chinese tourists that were not stamped out of Cambodia then sent to Visa applications by mistake!
Arrive i3 hours plus later than schedule)
Bus Express, Nattakan, Dec 19, 2018
Good service! Water, snack and even hot rice dish! But it was late (i thought it will leave at 8 but when beeing there before 8 they said it leaves 8.40. And the reality was 9. We arrived also 3h late than scheduled.
Bus Express, Nattakan, Dec 19, 2018
Efficient trip. Could have used information about the border process.
Bus Express, Nattakan, Nov 26, 2018
The border crossing between Cambodia-Thailand is HORRIBLE. Well, atleast the Cambodian side. shady, small, and slooowww. Then you have to walk in between a crazy market on train raillings towards the Thai border. Well, its all part of the experience right? However the bus is great!! Its small and normal style but it has a toilet inside. The driver and conductor is nice and friendly. They waited for us even though we took like 1:30hrs to almost 2 trying to go through borders. The bus is fairly fast and they give you lunch, snacks and drinks since it wont be making any stops aside from the border drop off. Oh and exchange money before hand if you’re gonna be arriving in Morchit after 5pm coz the banks/exchange places closes real early. The bus station is not very tourist friendly either but all of the staff is very helpful and friendly.
Bus Express, Nattakan, Nov 23, 2018
Booked for 8am departure, but clearly they didn't have enough customers so they cancelled that and we went in the 9am. Of course non of this was explained. Bus journey was fine, but the border crossing was a nightmare. The bus company could have have given clear instructions but they didn't. However the real problem with this route is the shambles of a process the two countries have for leaving and entering. I would never recommend a bus crossing at this border
Bus Express, Nattakan, Nov 11, 2018
The bus was not the newest but they give us a breakfast bag and a rice tupper for lunch. It was a very nice detail!
Bus Express, Nattakan, Nov 11, 2018
Xe chạy đúng giờ đi và đến. Phục vụ chu đáo, có nước , cà phê, đồ ăn nhẹ và cả bữa trưa. Chỗ ngồi rộng rãi, thoải mái!
Bus Express, Nattakan, Nov 10, 2018
Value for money
safe trip for solo female traveller
Bus Express, Nattakan, Nov 1, 2018
Suggested to change the trip duration to around 11 hours, as that was the true time both ways.
Bus Express, Nattakan, Oct 20, 2018
I was at the agency 30 min before the departure time (as supposedly required), 7:30 am. The bus departed at 9...
There should be a guide, who keeps an eye on the passengers as they cross the border, we “lost” two older gentlemen and waited for them for more than an hour (I have no idea what happened to them, we left without them...they were probably fine and just made some other arrangement, but still...)
Bus Express, Nattakan, Sep 11, 2018
Very friendly and flexible crew. Congratulations !
Bus Express, Nattakan, Sep 11, 2018
Good bus, very nice people and the very good service!
Bus Express, Nattakan, Aug 27, 2018
Die Fahrer kümmerten sich gut um uns. Wir bekamen Getränke (Saft + Wasser) und auch einen Lunch (Reis mit Fleisch oder Reis mit Lachs).
Bequeme Sitze, genügend Beinfreiheit
An der Grenze selber ist es etwas verwirrend, da es nicht gut beschildert ist, wo die Passkontrollen zu finden waren!
Bus Express, Nattakan, Aug 25, 2018
The entire trip was great except for the toilet.. There is no water to flush...
Bus VIP, Nattakan, Aug 12, 2018
Bus was decent - glad it had working AC, toilet on board, snacks & drinks included, and lunch provided. Left almost an hour late, which was a bit disappointing. Very helpful, English speaking staff, which went with the group through the border and make sure no one was left behind. Arrived an hour and a half late. Bus was supposed to have WiFi but didn't. Glad my things were kept safe and I arrived alive - driver was not a maniac, and the trip was direct (no stopping to pick up people along the way).
Bus VIP, Nattakan, Aug 11, 2018
Clean, airco, arrived in time, free small breakfast and lunch included. But, NO WIFI!
Bus VIP, Nattakan, Aug 8, 2018
This is not the amount that I paid for!! Bus has no wifi, and no power sockets to charge your phone. The inspector is not that attentive after your TH entry immigration so I was lost in the area at first - then all of a sudden, I saw him there chatting with some drivers then he called my attention to point where the bus was waiting for us.
CR has a foul smell and it would circulate all over your bus :(
Bus VIP, Nattakan, Aug 2, 2018
Old bus, but quite clean. We even got free pick up from our hotel to bus station. They explainded to us all procedure at the border, and after long waiting at the border, they provided, a bottle of water and a lunch, wich was very nice. Good experience.
Bus VIP, Nattakan, Jul 23, 2018
No help with crossing the border, just "threw" us out of the bus
Didn't speak well English
Didn't communicate any stops or give any information about the journey
It rained into the bus
We got breakfast and a nice lunch, though
Toilet wasn't really nice
Bus VIP, Nattakan, Jul 22, 2018
overal a really bad ride, the driver was a maniac on the highway ,at the border they don't tell you were they are going to be after immigration.