Nattakan

4.0
161 customer reviews
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About Nattakan

Company Information

Nattakan was established in 2012 and became the first company to receive a licence to operate services between Cambodia and Thailand. To this day, all Nattakan routes are international border crossings to Bangkok.

Routes served by Nattakan company

Siem Reap–Bangkok

There are two departures every day from Siem Reap to Thailand’s capital city, Bangkok, leaving at 08.00 and 09.00. The journey usually takes around nine hours in total so you are scheduled to arrive in Bangkok in the early evening, at either 17.00 or 18.00 depending on which service you choose.

For those heading from Bangkok to visit Siem Reap and nearby Angkor Wat, the UNESCO World Heritage Site famous for its archaeological ruins, there are two buses per day at the same times. Regardless of which direction you are headed, ticket prices are USD28 each way.

Phnom Penh–Bangkok

From Bangkok you can also visit Phnom Penh directly, with one bus per day making the journey. It leaves Bangkok at 05.00 and arrives at 17.00, a journey time of 12 hours. Tickets for this service cost around USD30.

Pros

Nattakan has established a reputation as one of Cambodia’s most comfortable and luxurious operators.

Good news for any passengers as the trips are all pretty long so comfort will no doubt be a concern for anyone researching a journey such as this.

Another advantage with travelling with Nattakan is that the operator is widely regarded as one of the most reliable in the country. Again, this is a major advantage as you will be crossing an international border so it is vital that everything runs smoothly.

Overall, Nattakan is a very good option for those looking to cross the border between Cambodia and Thailand. The cost of tickets is competitive; although prices may be slightly higher than with some operators you will receive much better value for money and hopefully you will not arrive at your destination exhausted!

Cons

Unfortunately, there is no Wi-Fi on these routes which can be a little annoying if you experience delays and you need to let someone know that you are running late.

It can often be disorganized at the border and delays are fairly common on these routes although Nattakan does all it can to ensure that passengers pass through border control swiftly and without any issues. However, with a busload of passengers this process is bound to take longer than you think!

Keep in mind

All services arrive into and depart from Mo Chit bus station in the north of Bangkok. This is very well connected with public transport so it is easy to travel onwards to your hotel in the city centre or if you have a flight or train to catch later that day

Travellers reviews

Whilst the quickest and easiest way to travel between Cambodia and Thailand is to fly from Bangkok to either Phnom Penh or Siem Reap, this will not be within the budget of many travellers, especially those who have been travelling long-term. If you are in this situation then Nattakan is an excellent alternative. It is far cheaper than any flight and you will travel in relative comfort compared to some of the services run by the operator’s competitors. This combination of low cost and comfortable buses has ensured that Nattakan remains one of the most popular operators on these routes.

If you are travelling on a tight schedule then crossing the border by land is not for you. This journey will take at least nine hours between Bangkok and Siem Reap and delays at the border or on the roads are pretty commonplace. If you are in a rush then you really should consider flying!

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Nattakan Popular Routes

NaN Passengers

Nattakan Company Reviews

M W
Bus was late about 4.5 hours. Staff at the station didn't give us any information about true bus arrival. Finally after 14 hours we arrived in Bangkok. So remember to book flight a bit later in case of possibility of quite considerable delay.
Bus Express, Nattakan, Mar 4, 2020
M J
The bus was at least an hour late departing Siem Reap. This was, they said, due to problems with air conditioning; I think another bus had to be found. In the end we travelled on a Giant Ibis bus (not Nattakan). Very comfortable bus with plenty leg room and fully reclining seats. There were about 20 passengers. The bus conductor took great care in explaining how to proceed through departure at the Cambodian border (which was reasonably quick) and passport control on the Thailand side (which took over 2 hours of queuing). As a result of these delays we hit Bangkok at rush hour and didn't get off the bus until after 7pm (instead of scheduled 5pm). Also, we were not dropped at Morchit bus station but at Makassan.
Bus Express, Nattakan, Mar 1, 2020
K C
The first half of the trip was fine, the bus was a little run down but staff was friendly and we departed on time. However the bus broke down at the border and we had a 6 hour delay until a new bus arrived. During the delay we were told that it would be “just another hour,” if we were told anything at all. We arrived in Bangkok very late but less than a mile from the Morchit station, the driver stopped to pick up a bunch of boxes which were then stacked up in the aisles, causing yet another delay. None of us dared to ask to exit because the employees of the bus company seemed very angry with the passengers. Additionally we were given only a single bottle of water at the beginning of the trip, no breakfast or lunch for what became a 16 hour day. I would never use this company again, book early so you can use Giant Ibis, we had a wonderful experience with them.
Bus Express, Nattakan, Jan 30, 2020
H P
Would definitely recommend this service, the drivers are absolutely lovely and they provide support for getting you through the border and fresh bottles of cold water throughout the trip. We also got a big muffin for breakfast and later a ready meal of rice and meat from the 7-11 store. Bus had air con and was pretty comfortable. For $20 I can’t complain!!
Bus Express, Nattakan, Jan 26, 2020
K K
Best part of the trip was that we arrived early in Bangkok, mainly because only total 4 people on bus. At the border, make sure to have extra copies of e-visa (I am American so they charged me extra for not having hard copy). The bus is relatively new, clean, and driver and helper/bus attendant were both great. No place to plug in phone chargers some make sure to have extra battery bank. Food/snacks were ok but I made to pack extra snacks/drinks.
Bus Express, Nattakan, Dec 16, 2019
I C
Service was honest and professional. Bus guide waited for us and provided updates when there was trouble and a delay fueling the bus. Even after a two hour fueling delay and a long time with getting across the border we still only arrived two hours later than expected. The bus wasn’t clean when we arrived is the only complaint
Bus Express, Nattakan, Nov 28, 2019
K M
The trip was great. We arrived on time at our destination. We didn't expect that there was food. The seats were comfortable and more leg room than other buses, it was tidy as well. The only hard part was walking going to the immigration because it was raining.
Bus Express, Nattakan, Sep 26, 2019
A G
dirty bus seats
Bus Express, Nattakan, Sep 12, 2019
K S
The bus was comfortable. You may need to be prepared to wait in line at the border.
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Bus Express, Nattakan, Aug 28, 2019
M M
Great experience . Nice trip, super driver , super service.
Bus Express, Nattakan, Aug 15, 2019
M T
We experienced a very positive experience on our trip. Although the bus should be updated to a newer model, there was air condition and a toilet. The staff was friendly, spoke good English, and we received food and water on our trip. I will definitely recommend Nattakan when travelling from Siem Reap to Bangkok!
Bus Express, Nattakan, Jul 28, 2019
A L
Very nice staff and delicious food
Bus Express, Nattakan, Jul 21, 2019
H A
Our trip is so smooth! Very convenient.
Bus Express, Nattakan, Jul 20, 2019
C S
The bus was broken in middle of the trip, so the driver moved us to the new bus. But it seemed like they didn’t take into account our subsequent trip. The new bus was so crowded and we were almost unable to sit. The new bus driver dropped us too far away from immigration without clear direction of what to do. The worst thing was, we needed to bring all of our luggage through immigration since we need to change the bus. After the immigration, we waited for like 2 hours to get into a van and we didn’t have the free lunch which has been promised by the travel agency. Our trip to Bangkok using that van was so long like eons, the driver stopped by rest areas so many times. Finally they didn’t drop us to exact location that made us figuring out where to stop to our nearest place.
Bus Express, Nattakan, Jun 6, 2019
R K
Have used before and will use again.
Bus Express, Nattakan, May 8, 2019
M L
Not much of a help crossing the border. Passengers are almost clueless where to go to next.
Bus Express, Nattakan, May 5, 2019
P R
It's very hard experience.... Travel as well as immigration process at border towns... I wont advise any foreigner to travel by this route... its almost 4 hours took to clear our visa... Both governments has improve the system of immigration....
Bus Express, Nattakan, Apr 18, 2019
C C
Why take our luggage across the border instead of leaving it on the bus?
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Bus Express, Nattakan, Mar 25, 2019
K H
Due to an hour delay because of a problem with the air conditioner.
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Bus Express, Nattakan, Feb 28, 2019
L G
Service was okay, but arrived 4 hours 30 minutes late.
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Bus Express, Nattakan, Feb 25, 2019
S M
Very good!
Bus Express, Nattakan, Feb 6, 2019
T S
Ride and service in the bus very good. 3 hours waiting time at the border.
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Bus Express, Nattakan, Jan 29, 2019
S M
Like almost everything in Cambodia the good and bad of this ride were in stark contrast to each other. I booked the 8 am - 5 pm bus from Siem Reap. And had another bus to transfer to in Bangkok around 7:30 pm. There was no 8 am bus. I was told it was due to AC but think it was actually due to lack of passengers. Lesson 1 - plan on the bus leaving at 9 or just book for the 9 bus. Once on the bus things were pleasant. Comfortable enough seats and the attendant was very kind and friendly. After a couple hours you arrive at the border crossing. This was enough to convince me that flying would have been the best option, despite cost. It took close to 3 hrs, which the attendant said is very standard. Nattakan does get you very close to the Cambodian immigration building so you don’t have to guess where it is. Petty quick on Cambodian side. Then in a line for 2.5 hours on Thailand side. Very slow moving, jam packed, hot small room. If you haven’t budgeted enough transfer time this wait can be agonizing. And even if you have, it’s a long time to stand more or less still. Lesson 2 - when it comes to Cambodia or border crossings, fly. Once on the other side the driver was there looking for us. We waited for awhile after all but one of our passengers had made it through. But then ended up leaving. Some nationalities do not get through easily at this border crossings. The rest of the drive was pleasant, lots of slow going traffic once we were an hour or so outside Bangkok. The bus finally arrives to the station close to 8 pm. Lesson 3 - a minimum of 11 hrs should be budgeted for this journey. Missed my transfer bus. The Bangkok bus station is huge and primarily used by Thai people. No English counters. We were provided a snack when boarding and a hot lunch, to go type entree after the border. Would take again with more time.
Bus Express, Nattakan, Jan 28, 2019
E B
Departure on time, comfortable bus, provided a light snack in the morning and a light lunch after crossing the border. Very nice and helpful staff. Great trip, light breakfast and light diner. Comfort bus, on time. I recommend this company.
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Bus Express, Nattakan, Jan 14, 2019
R M
Driver and bus ok. Departure was one hour too late and long break at the border. We arrived 3 hours later than scheduled.
Bus Express, Nattakan, Jan 2, 2019
P C
res good trip. The departure point is a little hard to find but everything went well. Clean bus and nice staff.
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Bus Express, Nattakan, Dec 30, 2018
C C
We left late. the bus was uncomfortable. There was no Wi-Fi. We only stopped at the border. The snacks were nice.
Bus Express, Nattakan, Dec 28, 2018
L O
It’s hot inside the van. Expecting to have a wifi as indicated but there’s none. The driving is good tho
Bus Express, Nattakan, Dec 28, 2018
A A
Booked for 8am departure, but clearly they didn't have enough customers so they cancelled that and we went in the 8:40 am, then 9:15, becouse we waited other customers. Finally we was at bangkog at 7:00 pm and i lost my tikets to kraby, about 1900 bt. Ofourse non of this was explained. Bus journey was fine, but the border crossing was a nightmare. The bus company could have have given clear instructions but they didn't. However the real problem with this route is the shambles of a process the two countries have for leaving and entering. I would never recommend a bus crossing at this border
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Bus Express, Nattakan, Dec 24, 2018
B G
All went well except for 3 mid-directed Chinese tourists that were not stamped out of Cambodia then sent to Visa applications by mistake! Arrive i3 hours plus later than schedule)
Bus Express, Nattakan, Dec 23, 2018
S W
Good service! Water, snack and even hot rice dish! But it was late (i thought it will leave at 8 but when beeing there before 8 they said it leaves 8.40. And the reality was 9. We arrived also 3h late than scheduled.
Bus Express, Nattakan, Dec 19, 2018
S W
Efficient trip. Could have used information about the border process.
Bus Express, Nattakan, Dec 19, 2018
S D
The border crossing between Cambodia-Thailand is HORRIBLE. Well, atleast the Cambodian side. shady, small, and slooowww. Then you have to walk in between a crazy market on train raillings towards the Thai border. Well, its all part of the experience right? However the bus is great!! Its small and normal style but it has a toilet inside. The driver and conductor is nice and friendly. They waited for us even though we took like 1:30hrs to almost 2 trying to go through borders. The bus is fairly fast and they give you lunch, snacks and drinks since it wont be making any stops aside from the border drop off. Oh and exchange money before hand if you’re gonna be arriving in Morchit after 5pm coz the banks/exchange places closes real early. The bus station is not very tourist friendly either but all of the staff is very helpful and friendly.
Bus Express, Nattakan, Nov 26, 2018
P S
Booked for 8am departure, but clearly they didn't have enough customers so they cancelled that and we went in the 9am. Of course non of this was explained. Bus journey was fine, but the border crossing was a nightmare. The bus company could have have given clear instructions but they didn't. However the real problem with this route is the shambles of a process the two countries have for leaving and entering. I would never recommend a bus crossing at this border
Bus Express, Nattakan, Nov 23, 2018
R D
The bus was not the newest but they give us a breakfast bag and a rice tupper for lunch. It was a very nice detail!
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Bus Express, Nattakan, Nov 11, 2018
J A
Value for money safe trip for solo female traveller
Bus Express, Nattakan, Nov 10, 2018
T J
Suggested to change the trip duration to around 11 hours, as that was the true time both ways.
Bus Express, Nattakan, Nov 1, 2018
H Z
I was at the agency 30 min before the departure time (as supposedly required), 7:30 am. The bus departed at 9... There should be a guide, who keeps an eye on the passengers as they cross the border, we “lost” two older gentlemen and waited for them for more than an hour (I have no idea what happened to them, we left without them...they were probably fine and just made some other arrangement, but still...)
Bus Express, Nattakan, Oct 20, 2018
G V
Very friendly and flexible crew. Congratulations !
Bus Express, Nattakan, Sep 11, 2018
R B
Good bus, very nice people and the very good service!
Bus Express, Nattakan, Sep 11, 2018
M G
The drivers took good care of us. We got drinks (juice + water) and also lunch (rice with meat or rice with salmon). Comfortable seats, enough legroom At the border itself it is a bit confusing as it is not well signposted where the passport controls were to be found!
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Bus Express, Nattakan, Aug 27, 2018
K S
The entire trip was great except for the toilet.. There is no water to flush...
Bus Express, Nattakan, Aug 25, 2018
M H
Bus was decent - glad it had working AC, toilet on board, snacks & drinks included, and lunch provided. Left almost an hour late, which was a bit disappointing. Very helpful, English speaking staff, which went with the group through the border and make sure no one was left behind. Arrived an hour and a half late. Bus was supposed to have WiFi but didn't. Glad my things were kept safe and I arrived alive - driver was not a maniac, and the trip was direct (no stopping to pick up people along the way).
Bus VIP, Nattakan, Aug 12, 2018
S C
Clean, airco, arrived in time, free small breakfast and lunch included. But, NO WIFI!
Bus VIP, Nattakan, Aug 11, 2018
D C
This is not the amount that I paid for!! Bus has no wifi, and no power sockets to charge your phone. The inspector is not that attentive after your TH entry immigration so I was lost in the area at first - then all of a sudden, I saw him there chatting with some drivers then he called my attention to point where the bus was waiting for us. CR has a foul smell and it would circulate all over your bus :(
Bus VIP, Nattakan, Aug 8, 2018
H K
Old bus, but quite clean. We even got free pick up from our hotel to bus station. They explainded to us all procedure at the border, and after long waiting at the border, they provided, a bottle of water and a lunch, wich was very nice. Good experience.
Bus VIP, Nattakan, Aug 2, 2018
Z S
No help with crossing the border, just "threw" us out of the bus Didn't speak well English Didn't communicate any stops or give any information about the journey It rained into the bus We got breakfast and a nice lunch, though Toilet wasn't really nice
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Bus VIP, Nattakan, Jul 23, 2018
J V
overal a really bad ride, the driver was a maniac on the highway ,at the border they don't tell you were they are going to be after immigration.
Bus VIP, Nattakan, Jul 22, 2018
R P
Departure time is not really 8am, it's 9am actually. Don't come at 8am ???? No wifi in the bus, the conductor waited for me at the immigration when i had a problem passing through the officer. Thank you
Bus VIP, Nattakan, Jul 4, 2018
A D
In my reservation and ticket from busbuds.com, the bus was supposed to leave Siem Reap at 8am, but we left at 9am instead. I also booked a ticket for a "VIP" class, but while the bus drivers are courteous, the service wasn't really VIP. When we arrived at the border immigration in Poi Pet, we were asked to get off the bus and was pointed out to a building. No explanation as to what's going on, what's gonna happen, or where will we board the bus again. The other foreigners and I were asking among our selves if we are already at the border. We simply followed one of the drivers and it's only when we got inside the building that we confirmed we were indeed already at the border. We lined up for our exit stamp and I was expecting one from the bus company to be waiting for the passengers outside the building. But there was none. Now, the Poi Pet- Aranyaphratet border isn't exactly a well guided border. There are no signs! There was a simple "Walk to Thailand. 200m" sign at the exit of the Cambodian Immigration and that's it. Walking to the direction of the "walk to Thailand, 200m" arrow, you'll come to a space that is entirely unmarked. There's a wide road with big hotels on each side, and an open market after the hotels. Absolutely no idea where the hell is the Thailand border immigration. And signing up for a 'VIP' bus service, I was expecting someone to at least be directing the passengers. I had to walk back to the Cambodian border before meeting up with two other foreigners and decided to walk with them to find where the hell is the Thai immigration. We got lost, of course. Was directed by one passerby and yet again, we were on the wrong side of the road for the entrance. Upon clearance from the Thai Immigration, I went down the building and came out to a road that is completely chaotic. The bus ID that was given to the passenger has a rather not clear instruction on where to find the bus. The listing for this bus says bottled water and snack will be provided but all throughout the trip from Siem Reap to Poi Pet, no bottle of water was given. After passing through the gritty border immigration and walking under the sweltering heat , still no bottled water given. The bus picked up an order of packed food ffrom a 7-11 joint in Aranyapratet and was distributed to the passengers. Well, I would commend the company for a hot food. However, I was expecting that after the packed fried rice with shrimp was given out, they would hand out bottled water next. But nothing. After 10 minutes, I couldn't take it anymore and I got up to ask for a bottle of water. That's when they only seem to remember that they haven't given out any since leaving Cambodia. And again, I was expecting cold water. But lo and behold, we had to momentarily stop to get the bunch of bottled water from the bus compartment. It certainly wasn't a 'VIP', just a usual bus ride.
Bus VIP, Nattakan, Jun 28, 2018
4.0
161 customer reviews
5
40%
4
29%
3
24%
2
7%
1
0%
93.2% of 161 travelers were presumably happy with Nattakan as they left good or no review