Naga Travel

Naga Travel Company Reviews

2.7
140 / 4,300
5 25
4 24
3 20
2 19
1 52
98.3% of 4,300 travelers were presumably happy with Naga Travel as they left good or no review

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

Jun 18, 2018
bus AC Seater, Naga Travel
★★☆☆☆
Bus left 1 hour late. The time they publish is just the time they start picking people from hotels. It was a 4 hour trip. The bus was ok but the driving was awful. Driving fast on bad roads full of potholes even speaking on the phone while driving on dangerous roads with 40 people on board. Extremely irresponsible. On top of all this, the price charged by 12goasia is more than double what you pay for the same bus.
Jun 12, 2018
bus AC Seater, Naga Travel
★★★☆☆
The bus trip was good, decent bus with air conditioning and leg space etc. But we had to wait like 75 minutes in Vientiane before departure, and our tickets (bought from 12go.asia) was twice as expensive as the price listed at the travel agency where the bus left. All in all an alright bus trip, but factor in some extra time (even though it's only 110km and estimated 4 hours)
May 26, 2018
bus Express Sleeper 41, Naga Travel
★★★★★
Great service and friendly staff.
May 23, 2018
bus VIP24, Naga Travel
★★★★★
Smoking on bus made me sick. Otherwise fantastic
May 21, 2018
bus Standard AC, Naga Travel
★★★★☆
Bus did not leave on time but arrived earlier than scheduled. Good regular stops and good food stop for coupon use. AC could have been better.
May 5, 2018
bus VIP24, Naga Travel
★★☆☆☆
Dirty, broken, smelly... but it got us to Vang Vieng alive so!
May 2, 2018
bus Local, Naga Travel
★★★★☆
Bus was on time and we arrived early. Minibus in good condition, but very cramped. Driving was bumpy, fast and erratic at times (but have come to expect this while travelling SE asia!) Overalls not a bad journey at all
May 2, 2018
bus Intercity, Naga Travel
★★★★★
It was good trip. No issue.
Apr 29, 2018
bus VIP24, Naga Travel
★☆☆☆☆
This service is not even worth 1 *. Firstly, we arrived at the bus station at 7:30 as the voucher recommended us to be the half an hour early, however on arrival we found that the bus was not scheduled to depart until 8:30. A minor inconvenience perhaps, but bear with me. The bus we got on was nothing like the photos or description that 12go provided; the bus was filthy, the rain was leaking in from the sunroof, the seats were broken (literally falling apart), the windscreen and windows were badly smashed and had been merely taped over, and don't get me started on the state of the toilet (which you could smell throughout the entire 7 hours by the way). Also the bus did not have seatbelts, which I understand are not always necessary on large coaches, however considering how windy and bumpy the roads were and how reckless the driving was at times, seatbelts may have been useful to prevent us from being bounced out of our seats on more than one occasion. However, perhaps more vomiting-inducing than the journey itself was the fact that we had paid over double what it would have cost us had we booked at our hostel, and that journey would have been made in a modern air-conditioned minivan. we do feel we have been missold this trip as the decription and photos were very misleading and had we known what the real state of the bus was we would not have booked this. Don't get me wrong, I was not expecting luxury but I don't even think this vehicle was roadworthy. We will be making a complaint.
Apr 25, 2018
bus VIP24, Naga Travel
★☆☆☆☆
Very bad service. I cannot recommend it. Online they charge three times the regular price. It was supposed to be a VIP bus, it was not. The van looked old and dirty. I even didn't feel safe when we went up to the hills, the driver drove very very slow as the breaks didn't seem to work properly. I expected more for such a overrated price. No pick up at the hostel, the staff was not nice. I had a big luggage and nobody helped me out. I am very disappointed.It is the first time and the last time that I travel with you.
Apr 19, 2018
bus Standard AC, Naga Travel
★☆☆☆☆
Bus company changed the type of bus after being an hour late for pickup..instead of VIP it ended up being an uncomfortable 25 passenger fully loaded mini bus with no a/c. Definitely not as advertised and no reimbursement for the high price paid for the tickets. Beware buyer..
Apr 18, 2018
bus Premium, Naga Travel
★☆☆☆☆
Definitely NOT luxury or VIP.
Apr 13, 2018
bus Local, Naga Travel
★★★★★
All went well. The train was super clean and although it was late to Nong Khai the Thangaleng train was there and so was the driver. Yes he did charge us extra to get to our hotel but we would never have found it otherwise and 50 baht didn't break the bank!
Apr 6, 2018
bus Local, Naga Travel
★★★★☆
All went smoothly except 1 not clear that need to collect second train ticket before passing through passport control 2 the minibus driver offered to take us directly to our hotel for an extra 50 kip per person. I offered him a map to show us where it was but he refused. Later realised that we could have walked in 2 minutes although he took much longer.
Apr 2, 2018
bus VIP24, Naga Travel
★☆☆☆☆
I paid double the price through 12go.asia. The bus was the most dirty bus I ever saw en was broken on all sides. After 9 hours of driving really really slow through the mountains the bus broke down and I had to call a taxi. Bad experience. Next time I'll take a minivan.
Mar 25, 2018
bus Express, Naga Travel
★★★☆☆
We used Naga Travel for a 24 hour bus ride from Luang Prabang to Kunming. The ride itself was fine. The bus was slightly more modern than what we expected based on the pictures. We had short bathroom breaks every 2.5 hours with 3 longer breaks (20 min, 30 min and 3 hours in the middle of the night). Ticket pickup should be better explained. Naga Travel does not have an office in Luang Prabang. The company called Naga Travel Express is another travel agency. Tickets can only be picked up directly at the bus station ticket office.
Mar 24, 2018
bus Local, Naga Travel
★★★★☆
Driver almost left some people behind at a stop. Mini van was fine
Mar 22, 2018
bus VIP36, Naga Travel
★☆☆☆☆
First I cant find what guiche i need to pick up my ticket. Second my travel was canceld because the air conditioner was broken. I need to buy airplane ticket. It's a messy agency travel.
Mar 3, 2018
bus VIP36, Naga Travel
★★★★☆
The bus was a great experience. The roads between the moutains was sometimes sketch but the landscape was worth it, but not the most confortable bus.
Mar 1, 2018
bus VIP36, Naga Travel
★★☆☆☆
We got an amazing bus from CHR to LN with separate cabins where you can actually lay down but on our way back (it was a night trip as well) we got a very regular bus with normal seats..nothing much VIP about it..
Feb 22, 2018
bus Local, Naga Travel
★★★★★
Excellent journey .
Feb 22, 2018
bus VIP36, Naga Travel
★★☆☆☆
The bus is ok, but the drivers are crazy and they stop all the time in the middle of the nowhere to get and leave things, super weird and we got really afraid. Take your own food cause the stops are really bad.
Feb 21, 2018
bus Intercity, Naga Travel
★★☆☆☆
They were late without communication. We were then dropped off at a petrol station and had to wait again for the coach to arrive... When we were eventually dropped off we had no idea if we were at the right place as no one spoke English and it was a fair way outside of the city centre...
Feb 21, 2018
bus Local, Naga Travel
★★☆☆☆
Turned up 45 minutes late with no communication. The bus was very run down and badly maintained. There was no information about me getting on a train or the fact it dropped me off know where near where I was meant to... I'd suggest getting a local travel company in Vientiane which are more helpful...
Feb 19, 2018
bus Express Sleeper 41, Naga Travel
★☆☆☆☆
When we got to the bus station in Lusng Prabang both VIP sleeper buses were full. There had been a breakdown in communication between Go Asia and the bus station. The bus station claimed that they hadn’t been contacted by Go Asia to reserve tickets.
Feb 19, 2018
bus Standard AC, Naga Travel
★★★☆☆
Ticket printed 6am and asked me to appear 1 hr early, so I showed up at 5am... Turns out the actual bus is at 8am and the pickup only comes at about 6.30am. Other than that the pickup guy was helpful and spoke English, showed me where the bus was and explained that the ticket could be exchanged for a meal. It's more expensive than getting a ticket at the bus terminal yourself or through other sellers, but I felt that the premium for the service was worth it.
Feb 16, 2018
bus Intercity, Naga Travel
★★★★☆
Transfer from Paksé to Ubon according to schedule. No problems. Will use 12Go again
Feb 15, 2018
bus Express Sleeper 41, Naga Travel
★☆☆☆☆
The bus is broke. We stop a lot. The air conditioned was dropping water to some passengers. No food and no restaurants stopping. The toillets were terrible. I really think you should refound all passengers. It was a nightmare.
Feb 14, 2018
bus Express Sleeper 41, Naga Travel
★★★☆☆
Buses were great. I was unaware I had an asssigned seat. I have serious injuries and needed a seat closer to the front. Wifi would have been nice...but considering the mountainous terrain I figure impossible at reasonable rate.
Feb 12, 2018
bus VIP24, Naga Travel
★☆☆☆☆
Bus aircon was terrible. Bus was late. Picture provided on booking was a complete different bus. Food provided at restaurant was super sketchy I didn’t bother eating it. Food poison central.
Feb 12, 2018
bus Express Sleeper 41, Naga Travel
★☆☆☆☆
Please don't use this Website to book your tickets. They charged us 109.44 Aus dollars for 2 tickets.(total of 707645 LaoKip). When we changed our voucher at the bus station, we found out 2 tickets costed about 300000 Laokip, this is about 46 Aus dollars. We felt totally ripped off by this company that charged more than a 100% commission! Please don't do the same mistake we did. Their customer hotline number ended up with the phone number from a local bus driver. The poor dude couldn't help us at all.
Feb 11, 2018
bus Local, Naga Travel
★★★☆☆
Not enough space
Feb 10, 2018
bus Local, Naga Travel
★★★★☆
The way to Vientiane was fast and smooth, one stop on the way, minivan clean and nice :)
Feb 8, 2018
bus Local, Naga Travel
★☆☆☆☆
As told in the booking email we waited at 1:00 in said restaurant 60min before departure time 2:00 in Vientiane. 10min after departure time we got little nervous and called the number from the voucher. The driver told us as we weren’t there, he left at 1:30 and won’t return. He was very rude! As we contacted the office 12.go Asia they confronted the driver, as he said he called us at the restaurant where we just don’t wanted to come out! (What makes absolutely sense - doesn’t it?!) We found another solution to go to Vang Vieng and by now still hope we get a refund. 12.go Asia was very understanding and is trying to help us.
Feb 7, 2018
bus VIP24, Naga Travel
★★★☆☆
Seats were comfortable but totaly zero space for legs, bus moved one hour later from station and journey was longer two hours then scheduled. What’s more driver forgot that half passengers is leaving in Vang Vieng, so please be aware where you leave bus and count extra hours.
Feb 2, 2018
bus Local, Naga Travel
★★★☆☆
Well, this was not our best experience. Our trip from Nong Khai to Vang Vieng was not well organized by the local companies. 1) No bus to pick us up at the railway station at 7AM as specified on our voucher. 2) We found out by chance there was a train connection to Laos where our voucher was recognized ?! 3) A small bus took us to Vientiane where we were dropped off. 4) Another small bus was supposed to bring us to Vang Vieng, but we had to leave that bus and were put on a bigger (but shabby and old) bus. 5) Half way the trip the bus broke down and we were blocked for an hour. 6) We finally arrived in Vang Vieng at around 5PM. This, I have to stress, has nothing to do with the efficient reservation system of 12GO, but with the local companies who are not very much concerned about reliable transport means. Laos is not a rich country, but we have seen a lot of good busses overtaking us.
Jan 15, 2018
bus Local, Naga Travel
★★★☆☆
Not too bad. I don’t mine the additional cost to book on line. However I was not happy about being booked on a 9:00 bus from VangVieng, and being forced into a 10:00 bus. We were there at 8:20 people who arrived after us were allowed on the bus. I thought the point of paying more on line was to get a seat? This caused us to miss the earlier train to Nong Khai at the boarder. I was not impressed with Malany Travel agent. She was very rude and put us on the later bus. The transport from Vientiane was wonderful. He was pleasant and help us at the boarder. There was a lot of moving pieces and I thought it was fairly well organized. Thanks, Sharon
Jan 14, 2018
bus VIP24, Naga Travel
★☆☆☆☆
Would not recommend - bad service. We pre-booked this transfer online instead of going to the bus station the day before as we wanted a certain style coach and confirm we had a ticket to get to Vang Vieng. When we arrived, it was a much smaller form of transport which they crammed as many people as the vehicle could handle (27 plus 2 additional children). We called the hotline to understand the difference in the transport but there was no answer and they just passed me onto someone else. The seatbelts did not fit into the buckle and the automatic door did not close properly. A very windy drive with some locals vomiting throughout the whole journey with minimal stops. Just a terrible experience.
Jan 6, 2018
bus Local, Naga Travel
★☆☆☆☆
J'étais assise sur les sièges du milieu qui ne sont pas des sièges. J'ai payé le même prix que tout les autres. J'aurais du avoir ma propre place. Pour 4h de voyage se n'ai absolument pas confort. Je ne recommande pas cette compagnie
Dec 31, 2017
bus Local, Naga Travel
★★★★★
Train was very clean and comfortable. We had a pleasant trip. Toilets are also clean and well maintained.

Naga Travel Stations

Vientiane Naga Travel Nong Khai train station Nong Khai Vang Vieng Naga Travel Nong Khai Chiang Mai Arcade Luang Prabang Naga Travel Morchit Luang Prabang Southern Bus Terminal Vientiane Haysoke Guest House Vientiane Northern Bus Terminal Pakse Naga Travel Vientiane Southern Bus Station 4000 Islands Naga Travel International Bus Stop Ubon Ratchathani Chiang Mai Bus Terminal 3 Luang Namtha Oudomxay bus station 2 Bus Terminal 2 Chiang Rai Kunming southern bus station Vientiane Soutchai Travel Vang Vieng Soutchai Travel