Jetstar Pacific

Company Information

Based in Ho Chi Minh City (HCMC), this airline became part of the Jetstar network in 2008, after previously being known as Pacific Airlines since 1991. The airline serves 16 domestic and international destinations with a fleet of 10 Airbus A320 aircraft. Jetstar Pacific is owned by two major shareholders; Vietnam Airlines (70%) and Qantas (30%).

Routes served by Jetstar Pacific

Jetstar Pacific connects Vietnam with a whole host of other Asian countries, including Thailand, Singapore and Hong Kong. In addition, it’s incredibly easy to travel further afield as the airline is part of the wider Jetstar network.

There are 12 flights each day between HCMC and Hanoi, with the two hour flight usually costing around VND690,000. There are also another 12 departures from Hanoi to HCMC.

From HCMC you can reach Hue in under 1 ½ hours, there is one flight per day which is priced at approximately VND370,000.

From HCMC there are also plenty of flights to regional hub Singapore. There are four departures each day for the two hour journey, with tickets usually priced at around VND390,000.

Another popular route with Jetstar Pacific is HCMC to Bangkok and there is one direct flight per day as well as several that will require changes.

Pros

One of the biggest advantages with travelling with Jetstar Pacific is the fact that the airline is part of the wider Jetstar network, which is ideal if you are looking to travel outside of Asia. It’s easy and affordable to travel to all destinations in the Jetstar group.

The price of flights offered by Jetstar Pacific tend to be very competitive and therefore the airline is hugely popular with those travelling on a budget. You won’t find many airlines offering lower fares for travel within Vietnam and it is an excellent choice if you wish to travel between Hanoi and HCMC quickly and without siting on a bus or train for 36 hours!

Cons

Remember that Jetstar Pacific is a budget airline so don’t expect the luxuries offered by some other airlines in the region. For example, you won’t receive any complimentary food or drink during your journey. Although, of course you’ll be able to buy this on board, it will be expensive and not great quality.

Customer service with Jetstar Pacific is not known for being particularly great; in some cases your dealings with airline staff can leave a lot to be desired. Unfortunately, this is likely to be true with budget airlines worldwide. As long as they get you to your destination on time then that is what matters.

The aircraft is likely to be fairly basic and may not be hugely comfortable for some of the longer trips but it should be fine for domestic and short international flights.

Keep in mind

If you do book a longer-distance flight which requires a connection, it’s always worth checking how long the wait will be between flights. A long wait can be inconvenient but a short wait can be stressful, especially if your initial flight experiences delays.

Travellers reviews

Travellers continue to choose Jetstar Pacific mainly for the very low ticket prices which provide better value than almost any other airline in the region.

For domestic travel within Vietnam it is of course cheaper to travel between Hanoi and HCMC by bus or train, but it is considerably longer! In some cases, especially if Jetstar Pacific has a sale, there may actually be very little difference in cost.

As is the case with most budget airlines, the most common cause for complaint is the high number of delays to services. It is always worth taking this into account when you are planning your trip, for example, if you’ll be catching a bus from the airport, you may want to consider leaving a few hours spare just in case your flight is delayed.

Bangkok - Ho Chi Minh
14:20, 15:25, 22:20
Da Nang - Hanoi
01:00, 06:55, 07:55, 08:25, 08:55, 09:20, 11:15, 12:20, 13:25, 14:05, 14:35, 16:15, 17:15, 18:30, 19:00, 19:20, 21:05, 21:30, 22:15, 23:05
Da Nang - Ho Chi Minh
00:40, 01:00, 01:30, 01:40, 07:55, 08:55, 09:10, 10:00, 10:25, 10:40, 11:25, 13:00, 13:05, 13:15, 14:20, 15:45, 15:50, 16:00, 16:10, 16:45, 17:45, 18:15, 18:25, 18:55, 19:40, 20:00, 20:25, 20:55, 21:40, 22:20, 22:45, 22:50, 23:55
Da Nang - Taipei
08:35, 11:00
Hai Phong - Ho Chi Minh
07:35, 08:00, 08:15, 11:35, 12:20, 14:35, 16:40, 17:00, 20:30, 20:35, 21:00, 21:05, 21:30, 21:35
Hanoi - Bangkok
11:35
Hanoi - Da Nang
05:00, 06:00, 06:30, 07:00, 07:30, 08:10, 09:20, 09:55, 12:00, 12:15, 12:40, 15:00, 15:20, 17:00, 17:05, 17:25, 19:10, 20:25
Hanoi - Ho Chi Minh
05:55, 06:00, 06:45, 07:15, 07:20, 07:45, 08:15, 08:20, 08:45, 09:20, 09:40, 10:35, 10:40, 11:20, 11:25, 12:05, 12:40, 13:35, 13:40, 14:00, 14:20, 15:00, 15:20, 15:30, 16:05, 16:15, 16:50, 16:55, 17:40, 18:00, 19:10, 19:20, 19:30, 19:45, 20:00, 20:10, 20:35, 20:40, 21:15, 22:00, 23:25, 23:55
Hanoi - Hong Kong
09:35, 16:25
Hanoi - Kien Giang
09:40, 09:45, 10:45, 17:05, 17:15
Ho Chi Minh - Bangkok
11:50, 13:10, 18:40
Ho Chi Minh - Da Nang
06:00, 06:55, 07:00, 07:15, 08:10, 08:30, 08:40, 08:45, 09:30, 09:45, 10:35, 10:55, 11:00, 11:10, 11:20, 12:10, 12:25, 12:30, 13:25, 13:50, 13:55, 14:50, 14:55, 15:50, 16:00, 16:25, 16:30, 17:45, 18:30, 18:50, 19:00, 19:30, 20:25, 20:50, 20:55
Ho Chi Minh - Hai Phong
05:00, 05:30, 05:40, 09:00, 09:50, 12:00, 14:05, 14:25, 17:40, 17:55, 18:30, 18:55, 19:10
Ho Chi Minh - Hanoi
05:10, 05:40, 06:20, 06:30, 07:00, 07:15, 07:30, 07:40, 08:00, 08:40, 09:25, 10:00, 10:50, 10:55, 11:00, 11:05, 11:55, 12:10, 12:15, 12:55, 13:50, 14:10, 15:00, 15:30, 15:45, 16:20, 16:30, 17:20, 17:30, 18:05, 18:15, 18:30, 18:45, 19:00, 19:55, 20:45, 21:00, 21:45, 22:15, 22:45
Ho Chi Minh - Hue
06:00, 06:20, 06:25, 06:45, 09:55, 11:05, 15:50, 16:00, 19:00, 20:25
Ho Chi Minh - Kien Giang
05:15, 06:00, 06:10, 06:40, 07:15, 07:40, 09:55, 10:00, 10:40, 10:45, 11:30, 12:10, 12:25, 14:00, 14:55, 15:00, 16:25, 16:40, 17:20, 17:50, 18:15, 18:30, 18:55, 19:35, 21:20
Ho Chi Minh - Lam Dong
06:20, 06:40, 07:30, 11:35, 12:05, 12:55, 15:15, 15:30, 17:30, 18:10
Ho Chi Minh - Nha Trang
05:50, 06:15, 06:35, 08:35, 09:30, 12:50, 13:40, 14:10, 14:25, 14:35, 14:50, 14:55, 15:50, 16:00, 20:11, 23:50
Ho Chi Minh - Singapore
07:10
Hong Kong - Hanoi
13:25, 20:25
Hue - Ho Chi Minh
07:40, 08:20, 11:50, 11:55, 12:10, 14:05, 17:50, 21:00, 21:25, 22:25
Hue - Lam Dong
08:20, 08:45
Kien Giang - Hanoi
12:30, 13:30, 15:50, 19:50, 20:00, 20:05
Kien Giang - Ho Chi Minh
02:10, 03:20, 06:30, 07:40, 07:50, 08:20, 09:20, 11:35, 11:40, 12:20, 12:25, 13:05, 13:35, 13:50, 14:05, 15:40, 15:45, 16:35, 16:40, 17:55, 18:05, 19:30, 19:40, 19:55, 20:10, 20:35, 21:15, 23:00, 23:45
Lam Dong - Hanoi
08:05, 11:45, 12:45, 16:55, 17:45
Lam Dong - Ho Chi Minh
08:25, 08:55, 12:55, 13:00, 13:35, 14:20, 16:45, 16:55, 19:00, 19:35
Lam Dong - Hue
10:00, 10:25
Nha Trang - Ho Chi Minh
00:20, 01:10, 01:45, 02:00, 02:20, 03:10, 04:10, 05:05, 10:30, 13:05, 14:35, 15:55, 16:00, 16:45, 17:05, 17:55, 18:00, 19:55, 22:35, 23:00
Quang Binh - Ho Chi Minh
07:50, 09:35, 12:50, 13:50, 16:15, 17:10, 19:35, 20:00, 20:30
Singapore - Ho Chi Minh
11:00

Jetstar Pacific Company Reviews

3.7
45 customer reviews
5
40%
4
24%
3
11%
2
11%
1
13%
99.3% of 1,536 travelers were presumably happy with Jetstar Pacific as they left good or no review
RP
3
flight Economy, Jetstar Pacific, Dec 8, 2019
When we arrived in the airport we discovered that our flight was SOLD OUT and the atendent of JET STAR told is that we should by another ticket of other air company. We became very upset , but in the end, they found a flight in Vietnan airways, and we could arrive on time in Hanoi.
CP
5
flight Economy, Jetstar Pacific, Nov 17, 2019
Voucher issued by 12Go worked perfectly and flight on time.
JN
4
flight Economy, Jetstar Pacific, Oct 12, 2019
Good flight left almost on time and arrived on schedule
WK
2
flight Economy, Jetstar Pacific, Oct 4, 2019
The process using the 12GO website made for some confusion at the airport, where I was asked for credit card details for a flight I thought I had already paid. I di not recognise the credit numbers they were presenting me with and as such, had to pay AGAIN for my tickets and hope for a refund. It was only later that I remembered a mention of a virtual credit card supplied by 12GO and realised that was it, but too late. 12GO was good for information, but I should have gone directly suppliers website for product. Hope I get my refund
RJ
4
flight Economy, Jetstar Pacific, Jul 31, 2019
Good flight for a good price. The flight crew members were very kind and accommodating. Recommended airline for a inexpensive basic option.
5
flight Economy, Jetstar Pacific, Jul 13, 2019
The flight was in time. And the lugage was very quick unloaded top
HW
3
flight Economy, Jetstar Pacific, Jul 10, 2019
Flight was delayed and we received no warning for this. All was fine otherwise.
DT
4
flight Economy, Jetstar Pacific, Mar 10, 2019
This compliant is for 12go. I don't receive a voucher after successful pay. And there is no voucher for this flight in my account on 12go. Wherein this flight in my account was marked as Confirmed. Your support does not work for those situations, and when I click to resend a voucher in my account, I get error. You have no any chats or messengers for contact with you support. It is terrible.
KI
2
flight Economy, Jetstar Pacific, Sep 20, 2019
Too many delays
MT
5
flight Economy, Jetstar Pacific, Aug 17, 2019
Superb experience!
MD
4
flight Economy, Jetstar Pacific, Mar 7, 2019
Good flight but delay 30 mn

Jetstar Pacific Stations

Suvarnabhumi Airport Noibai Airport Ho Chi Minh Airport Phung Duc Airport Catbi Airport Cam Ranh Airport Da Nang Airport Lien Khuong Airport Phu Bai Airport Hong Kong Airport Duong Dang Airport Macau Airport Pleiku Airport Singapore Airport Vinh Airport Dong Tac Airport Thanh Hoa Airport Phu Cat Airport Chu Lai International Airport Dong Hoi Airport Taoyuan Airport Guangzhou Baiyun Airport Kaohsiung Airport