164 / 2,923
5 47
4 24
3 19
2 27
1 47
97.5% of 2,923 travelers were presumably happy with Grouptour as they left good or no review

Sapa - Hanoi

1,248 2.4
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Hanoi - Sapa

1,105 4.0
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Grouptour VIP Sleeper 41 outside

Quick company Intro
Grouptour is one of the countless private operators on the hugely popular tourist route connecting Hanoi with Sapa. With Grouptour you know that you’ll be arriving in the centre of Sapa and won’t have the hassle of changing in Lao Cai as is the case if you were to choose to make the trip by train.

Routes served by Grouptour
Grouptour offers one route only, making the scenic journey through the mountains to Sapa before heading back again to Hanoi. There are three buses each day leaving Hanoi for Sapa, departing at 06.30, 13.00, 22.00 which are scheduled to arrive at 12.00, 19.30 and 04.30 (the next morning) respectively. The trip will take 6 ½ hours and is priced at VND230,000 in either direction.

Visitors leaving Sapa for Vietnam’s capital, Hanoi, have even greater choice. There are five buses every single day making the trip, leaving at 08.00, 13.00, 14.30, 15.30 and 22.00, which are scheduled to arrive in Hanoi throughout the day between 04.30 and 22.00. With such a variety of departure and arrival times, there is sure to be one which fits your schedule.

Grouptour tickets tend to be cheaper than those offered by its competitors so is a popular option for visitors on a budget. Prices are also far lower than train tickets between Hanoi and Sapa, with the added bonus of not having to change at Lao Cai and making the remainder of the trip by bus.

There are a very good range of services offered by Grouptour so there is bound to be at least one departure that will suit you, whether you need to arrive in Sapa in time for a trek or to make sure you don’t miss a flight from the airport in Hanoi.

Due to the low cost, Grouptour services are not always the highest quality. The buses themselves can be older than you’d find elsewhere and may not necessarily be as comfortable as you’d like.

Another major issue with travelling by bus is that delays are fairly common, it’s not unusual to arrive an hour or so late so bear this in mind if you are on a tight schedule. Even with delays the journey will still be quicker than catching the train though!

Keep in mind
Grouptour is one of the cheapest options for reaching Sapa from Hanoi and the service you receive can reflect this. If you’re cornered about the quality or comfort of the buses then you might want to consider paying a little more with another operator.

What travellers say
Grouptour is one of the most popular transport operators with budget travellers as it is a very cheap and fairly reliable service to take you to Sapa. Although it might not be as comfortable as a sleeper train, it costs less than half the amount and will get you there in less time as well. This makes it a popular choice with those visiting on a tight schedule.

Usually the biggest cause for complaints are delays and the comfort aboard the buses. Unfortunately, delays are commonplace across Vietnam, whether you are travelling by bus or train, and there is little that can be done to avoid this. It might make you feel better to know that even taking the almost inevitable delays into account, you’ll still almost certainly arrive at your destination more quickly than if you’d made the trip by train.

The comfort of Grouptour services is a common issue but is to be expected from a budget option. You can pay far more with other operators for a slightly better standard but whether you consider this worthwhile is entirely up to you.

January 3.3

December 3.1

November 3.0

January 2018

Jan, Jan 18, 2018 - I was not informed by email, nor by text message that the boarding point had changed. When I arrived on the right spot, the driver was asleep in his minivan and when I woke him up he said that my voucher was not valid for his minivan. At the end we drove off (with the same driver) but arrived in Hanoi more than one hour later than initially planned. Very dissapointing and then I don't even mention his dangerous drivingstyle....
Malgorzata, Jan 17, 2018 - Despite the fact that 1 star is not deserved, I have selected it as there are no lesser options for the following reasons: 1. Driving was reckless and dangerous not allowing for sleep, 2. The driver and his companion were speaking Vietnamese very loudly throughout the trip, again not allowing the passengers to sleep on a "sleeper Bus" , 3. The bus stopped frequently to pick up and drop off individuals while turning on the lights and shouting like as if they were from the mental institution, again not allowing the passengers to sleep on a sleeper Bus, 4. As a result of reckless, fast and inconsiderate driving the bus reached Hanoi 2 hours earlier necessitating the passengers to wait in the middle of the cold night for the connecting transport severely inconveniencing everybody. Overall, the trip was disappointing at the very least.
Johannes, Jan 16, 2018 - The bus is very clean and departed on time. Our only concern was that the departure location (in Sapa) changed without our knowledge. I assume this is the bus company's fault for not updating the departure location. Tip: confirm the departure location!
Matthew, Jan 16, 2018 - Did not pick us up at 7:30a. Had to arrange a back up bus for 10:30a. And then the service was incredibly rude. Would never use again.
Jan, Jan 16, 2018 - Luxurious trip, safe driver
Tiago, Jan 14, 2018 - They have picked us up at our hotel ( they do this in the old quarter) and we had an amazing night trip to sapa. I had never slept so well in a night bus!:) the bus is super confortable, it has wi-fi and they kindly let us stay sleeping is the bus till 6 am, even if we arrived at sapa at 4 am! Great ;)
Jasmin, Jan 11, 2018 - Trip was quick and uneventful. No 'beeping' sound as reported in other reviews. Single stop for food/bathroom, which everyone appreciated. Back row may be restricted from fully reclining due to bags but we rearranged the bags from the backseat and were ok to recline our seats. As mentioned in other posts, the air con is on but its not unbearable, just pull out the jumper/jacket you had for the existing (cold) weather in SaPa. After walking by the 'office' the day prior, we realised the address for SAPA Grouptour's SaPa office had changed, we contacted 12GO and the address on our tickets was updated. While we were told they would've walked around to collect us, I'm not keen on unnecessarily dragging my bags through several blocks of mud in the pouring rain and so it was just as well we checked and contacted 12GO so they could provide accurate details for our taxi. Given previous reviews, the change appears to have happened awhile ago but the details on the vouchers weren't updated (the new(er) vouchers from 12GO appear to now be correct). Driver dropped us off two blocks from our hotel but suspect this was due to miscommunication by the team at the SaPa office vs a mistake by the fairly on the ball driver. All in all, a pleasant and quick journey but doing our homework meant less stress on the actual day.
Jamie, Jan 11, 2018 - Brilliant service. Comfy seats. Well driven. WiFi, free water and charging point. We made regular stops at nice service stations and got dropped of at our hotel. Worth every penny.
Cady, Jan 9, 2018 - We were 8 people traveling by bus with “Sapa Vietnam Grouptour” and were not dropped at the location on the website. We were supposed to be dropped at “Ninh Binh SSB” which on the website is at “Duc Tuan 2 restaurant, Truong Yen, Ninh Binh.” Our driver dropped us 20minutes away from this spot, on the road and told us to get taxis that were waiting there. We called the number on our confirmation booking and told him we will not be dropped here, since we paid to be dropped at Ninh Binh SSB. Eventually after 4 phone calls and 20minutes later, the driver told us to get in the car. The driver was very angry and drove at 110km in the rain and didn’t slow down at all. We asked many times and still called the number on the confirmation booking and told him he is driving dangerously and still nothing was done about it. He drove like this with 5 students and 3 elderly mothers asking him numerous times to slow down. He took corners on two wheels and slapped the dash board and still dropped us in the rain, on a bridge near our ending spot but not at the restaurant stated. We had to walk 5minutes in the rain to the end destination. It’s very unprofessional to leave foreigners in the middle of nowhere in a foreign country, as well as have someone drive so wrecklessly because he is angry. We clearly were not going to pay the taxi drivers to take us anywhere as it was a scam to get even more money from foreigners. We have video footage of the wreck less driving as well as the number plate of the car. We will not be booking a bus again and definitely not with that operator. And do not recommend them to anyone. DO NOT BOOK WITH THEM.
Anika, Jan 9, 2018 - Do Not use this Company!! The driver wanted to drop us of in the middle of nowhere, not at the bus stop where he was supposed to drop us off. The told us we should use a taxi to get there. And what a coincidence several taxis where waiting there to offer us there service.We called the company several times so that he finally let us in the car again. It was only possible because we were a big group and just blocked the door so that he couldn't continue to drive. Afterwards he was super angry and drove crazy and way to fast. 110 on a regular street, not the highway. It was very scary.Finally he throw us out still not at the right place but only around 10min walking. Addittionally the bus was supposed to leave at 8am but we left at 9pm. So do not use this company!! It was a horrible and scary trip!!
Judylyn, Jan 9, 2018 - Clean bus.
Matthew, Jan 6, 2018 - Had to sit in the front seat with another passenger despite having paid the same price as the proper seats in the back. It was disappointing to say the least.
Johannes, Jan 5, 2018 - Comfortable for a bus. Clean. Please confirm pick up location as this changed! We almost missed our bus due to this. It seems they leave straight from the bus station and not as indicated by 12Go. We were dropped off in Hanoi at a random spot where taxi drivers asked as VND 200 000 for a trip. We used Uber and paid VND 18 000!!!! Buy a sim card when arriving in Vietnam. Uber is extremely cheap in Hanoi. - 12Go: Thank you for informing us of this issue, we had not been alerted to any changes by this operator and will look into the matter. Best of luck on the rest of your travels. Best regards, Spencer Tiesse, 12Go Business Development Team [Support case #287189](
Attila, Jan 5, 2018 - There was a confusion about my ticket and I wasn't on their list but finally they solved and helped. The bus and the trip was comfortable. - 12Go: Dear Attila Kovacs, Thank you for the rating and the review! We understand your frustrations and concerns regarding this transport service. Please accept our sincere apologies for the less than satisfactory experience you have had with the operator. You may rest assured knowing that we will pass these concerns and issues on to the management and we’re hopeful that the matter will be investigated and improvements will be implemented. We are sorry for the inconvenience and hope you will use our services again. Best regards, Spencer Tiesse, 12Go Business Development Team [Support case #286424](,,)
Daria, Jan 4, 2018 - Bus left on time. Good sleeper with toilet. During travel lights off and without loud music. WiFi on the bus not working at all.
Lucinda, Jan 3, 2018 - Excellent
Judylyn, Jan 3, 2018 - Rrliable

December 2017

Ms.pornthip, Dec 30, 2017 - Thank you in service very good.
Nadine, Dec 29, 2017 - Bus did not go. Dus nog provide equivalent solution. Left us stranded in Hanoi... - 12Go: We are sorry to hear this and will contact the operator to find out what happened. Best regards, Spencer Tiesse, 12Go Business Development Team [Support case #277559](
Marta, Dec 26, 2017 - Beep sound was constant during the trip, so i could not sleep (maybe due to speed limit control of the van). The temperature in the car was cold and the Driver was not able to speck or understand English at all. The driver couldn’t tell us the exact place of arrive in Sapa.
Marie, Dec 24, 2017 - Le comportement du chauffeur à notre égard nous a choqué: Nous avons voulu nous installer sur les premiers sièges qui etaient disponibles et ce ne fut pas au goût du chauffeur qui nous imposa de nous mettre tout au fond sur un ton limite agressif. Au moment du départ ces sièges étant toujours vides et la climatisation trop forte à l'arrière, nous décidons de prendre les sieges vides. L agressivité du chaffeur sans en comprendre les raisons (il parlait uniquement vietnamien et les sièges étaient bien vides et non réservés) était inacceptable.
Jose, Dec 21, 2017 - Driver was a bit over speeding and beep sound was constant during the trip due to speed limit control of the van. Driver and bumpy road combination made us jump from our sits several times. Would not recommend this company
Radoslaw, Dec 20, 2017 - Bus was more than 3 hours late and it reached ha giang after 4 am instead 1 am. It was loud inside, bright and very cold-nothing i would expect from sleepliner in december.
Andy, Dec 20, 2017 - The bus itself is a fairly comfortable sleeper, but it left nearly an hour and a half later than our scheduled departure time, returned three hours after are scheduled arrival time, and was OVERBOOKED. Multiple people were literally forced to sleep on the floor between seats. Also the bus has no bathrooms on it.
Sharon, Dec 19, 2017 - I would give 0 stars but 1 was the lowest choice given. After politely asking numerous times for a slower, more cautious drive, not one but two of the people in our limo threw up within the first 15 minutes of the drive. We had to stay in a smelly car for the remaining 5 hours, which was horrible. After this terrible incident, instead of driving more responsibility the drivers proceeded to drive irresponsibly. In fact, all throughout the 5 hour drive an annoying noise of beeping was sound. Shockingly, this noise indicated that he was above the speed limit, the whole time. Once we finally got some relief in reaching our destination they dropped us off far away from our hotel. They smirked the whole time knowing that it was too far, and wouldn’t drive us nearer. Lugging our luggage across the busy streets was such a struggle that could of been easily avoided. Please save yourselves the stress and don’t use this company.
Kristina, Dec 19, 2017 - Chairs are really comfortable, staff is very friendly
Sara, Dec 16, 2017 - It seems like this operator is not existing anymore. We meet at the address on the ticket, but office/shop was empty/abandoned. We ran around the city with our luggage to find out what was going on. Finally another bus company helped us and called a third bus company, whom we could go with. So it all ended well and we got to Hanoi in time, but not with this company from whom we booked the tickets...
Ethna, Dec 16, 2017 - Bus left over one hour late. Most of journey was fine except near Sapa where road get very windy. Bus driver was overtaking large trucks and other buses, and it was dark. Besides that the trip was fine.
Ergin, Dec 14, 2017 - Journey was smooth,driver was very good, he knew the roads very well. I don't understand people complaining about the stops, think it's a bit selfish. Our driver stoped twice, first one he fueled up and second one he had his dinner. I think it's safer for passengers that driver takes necessary breaks!
Boris, Dec 12, 2017 - Same as on the other way, my trip from Hà Giang to Hanoi was fine, I even was dropped nearby Noi Bai airport for my flight... nice ! :)
Peter, Dec 12, 2017 - Heel goed. lekker snel van hanoi naar sapa met gratis wifi on board. Twee korte tussenstops met mogelijkheid om te eten.
Okita, Dec 11, 2017 - Change meeting point without any notice. Change departure time without any explanation. Don’t want to use any more.
Laszlo, Dec 5, 2017 - The journey took 9 hour long instead of 5,5h. The communication was hard as nobody spoke english.
Lesia, Dec 2, 2017 - New and clean bus. We were picked up from the office 1 hr prior to the bus departure.

November 2017

Alex, Nov 30, 2017 - They say estimated time of travel 18 hrs what ended up in 26,5 hrs. The bus was so small you couldnt even put your legs anywhere. The bus driver stopped every five minutes to do his own businesses and that took most of the delay time.
Christian, Nov 26, 2017 - Smooth ride, on time and comfortable. Communication was a bit of a hassle.
Boris, Nov 24, 2017 - Everything runned fine... just have to remember that there is only one break around half way during this 6 hours trip, for food and toilets... so, not to have tea before leaving ! :))
Robert-jan, Nov 22, 2017 - Very Good service. They pick me up by the hotel in Hanoi
Ryan, Nov 22, 2017 - We were requested to transfer to another building for the bus, though I understand it since the bus is quite big and it will block the entire street when parked based on the original pick-up location. It didn’t stop for toilet breaks. Seats need to be refurbished.
Juliana, Nov 19, 2017 - On the voucher was written start at 20pm arrival at 1.40. i thought it meant the sleeping bus, but it was the pick up, which was just at 9 pm, leaving with zhe sleeping bis only around 10pm..We arrived finally at 3.45 am in hanoi. Poeple could stay on the bus, but it would have been nice to write the proper times of departure and arrival on the voucher,as i planned a night in the hotel. Good was that you could reach somebody on the hotline speaking english, nobody on the bus could.


Grouptour VIP Sleeper 41 Inside
Grouptour VIP Sleeper 41 Inside
VIP Sleeper 41 Outside
Grouptour VIP Sleeper 41 Outside
Grouptour VIP Inside
Grouptour VIP Inside
VIP Outside
Grouptour VIP Outside
Grouptour Standard AC Inside
Grouptour Standard AC Inside
Standard AC Outside
Grouptour Standard AC Outside
Grouptour Local Inside
Grouptour Local Inside
Local Outside
Grouptour Local Outside
Grouptour VIP36 Inside
Grouptour VIP36 Inside
VIP36 Outside
Grouptour VIP36 Outside

Schedule Grouptour

09:00, 14:30, 20:00;
15:00, 15:15;
08:45, 15:00;
07:00, 14:30, 19:00, 20:00;
06:15, 07:00;
07:30, 13:30;
05:45, 07:30, 09:30, 12:30, 14:30, 17:30;
4.0 Hanoi - Sapa
07:00, 13:00, 22:00;
4.0 Hanoi - Sapa
06:30, 07:00, 07:30, 14:30;
2.4 Sapa - Hanoi
07:30, 08:00, 13:00, 15:30, 22:00;
2.4 Sapa - Hanoi
08:00, 14:00, 14:30, 15:30;

Stations Grouptour

Hanoi SSB, Sapa SSB, Luang Prabang Southern Bus Terminal, Dien Bien Phu Bus station, Muang Khua, Bai Chay Bus station, Lao Cai SSB, Bac Ha SSB, Cat Ba SSB, Hanoi SB, Ha Giang SSB, Ninh Binh SSB, Tuan Chau SSB, Hanoi My Dinh