Grouptour

Quick company Intro
Grouptour is one of the countless private operators on the hugely popular tourist route connecting Hanoi with Sapa. With Grouptour you know that you’ll be arriving in the centre of Sapa and won’t have the hassle of changing in Lao Cai as is the case if you were to choose to make the trip by train.

Routes served by Grouptour
Grouptour offers one route only, making the scenic journey through the mountains to Sapa before heading back again to Hanoi. There are three buses each day leaving Hanoi for Sapa, departing at 06.30, 13.00, 22.00 which are scheduled to arrive at 12.00, 19.30 and 04.30 (the next morning) respectively. The trip will take 6 ½ hours and is priced at VND230,000 in either direction.

Visitors leaving Sapa for Vietnam’s capital, Hanoi, have even greater choice. There are five buses every single day making the trip, leaving at 08.00, 13.00, 14.30, 15.30 and 22.00, which are scheduled to arrive in Hanoi throughout the day between 04.30 and 22.00. With such a variety of departure and arrival times, there is sure to be one which fits your schedule.

Pros
Grouptour tickets tend to be cheaper than those offered by its competitors so is a popular option for visitors on a budget. Prices are also far lower than train tickets between Hanoi and Sapa, with the added bonus of not having to change at Lao Cai and making the remainder of the trip by bus.

There are a very good range of services offered by Grouptour so there is bound to be at least one departure that will suit you, whether you need to arrive in Sapa in time for a trek or to make sure you don’t miss a flight from the airport in Hanoi.

Cons
Due to the low cost, Grouptour services are not always the highest quality. The buses themselves can be older than you’d find elsewhere and may not necessarily be as comfortable as you’d like.

Another major issue with travelling by bus is that delays are fairly common, it’s not unusual to arrive an hour or so late so bear this in mind if you are on a tight schedule. Even with delays the journey will still be quicker than catching the train though!

Keep in mind
Grouptour is one of the cheapest options for reaching Sapa from Hanoi and the service you receive can reflect this. If you’re cornered about the quality or comfort of the buses then you might want to consider paying a little more with another operator.

What travellers say
Grouptour is one of the most popular transport operators with budget travellers as it is a very cheap and fairly reliable service to take you to Sapa. Although it might not be as comfortable as a sleeper train, it costs less than half the amount and will get you there in less time as well. This makes it a popular choice with those visiting on a tight schedule.

Usually the biggest cause for complaints are delays and the comfort aboard the buses. Unfortunately, delays are commonplace across Vietnam, whether you are travelling by bus or train, and there is little that can be done to avoid this. It might make you feel better to know that even taking the almost inevitable delays into account, you’ll still almost certainly arrive at your destination more quickly than if you’d made the trip by train.

The comfort of Grouptour services is a common issue but is to be expected from a budget option. You can pay far more with other operators for a slightly better standard but whether you consider this worthwhile is entirely up to you.

Buy Grouptour Tickets

09:00, 14:30, 20:00
08:15, 13:00, 15:30
07:00, 14:30, 19:00, 20:00
Charter Van 9pax 9
07:30, 09:30, 14:00
08:00, 08:15, 09:45, 15:45
05:45, 07:30, 09:30, 12:30, 14:30, 17:30
Bus VIP 32
07:00
Bus VIP Sleeper 41 41
07:00, 13:00, 22:00
06:30, 07:00, 07:30, 14:30, 15:00
07:00, 13:00, 16:00
Bus VIP 32
15:15
Bus VIP Sleeper 41 41
07:30, 08:00, 13:00, 15:15, 15:30, 22:00
08:00, 14:00, 14:30, 15:00, 15:30

Grouptour Company Reviews

3.0
331 / 5,554
5 88
4 57
3 43
2 53
1 90
97.4% of 5,554 travelers were presumably happy with Grouptour as they left good or no review

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

Jun 19, 2018
van VIP, Grouptour
★★★★★
Fast, Efficient, Reliable, Great Driver. Highly recommend this service
Jun 17, 2018
van VIP, Grouptour
★☆☆☆☆
HORRIBLE! Driver was over an hour late to pick up and didn't apologize or even say hello for that matter. Then We were forced to sit in the front seat when there were 2 seats open in the back. We were simply told "no" when we asked if we could sit there (and that was the only word the driver spoke the entire ride). So we sat crammed in the front with our knees against the dashboard in seats that don't recline. At the end of the trip he dropped off everyone at their hotel except us! We were dropped off at their office and had to walk 5 blocks with our luggage. We paid for and expected a nice, comfortable and convenient ride but it was the complete opposite.
Jun 16, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
This trip was unnecessarily stressful! We arrive at the meeting point early, thinking that the bus was picking us up at 5:30pm. At 6:10pm, a man on his scooter told us to wait at the corner of a street. To which we ended up waiting there for more that an hour. Eventually, a mini bus comes to pick us up from the street to take us to another part of town to where we met with another bunch of people who have been waiting for two hours. By 8pm the bus comes. All is good until 9am the following day when we were told to get off the bus and wait for the other bus. No one had told us that there was a bus change on the way. There was lack of communication and understanding throughout the journey!
Jun 16, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Two hours late to leave, constantly shouted at to move, with no explanation. Smacked on the shoulder to be woken up to change coaches - not explained in advance. Would help to have a board that explains the journey eg hold up a “30 minute stop board”, “X destination” etc. Lots of cockroaches too which was delightful.
Jun 10, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Because of the very poor reviews and the advice from other travelers and our host in SAPA we did not took this bus with Grouptour and instead we traveled with Greenbus cheaper and comfy and clean.
Jun 10, 2018
bus VIP Sleeper 41, Grouptour
★★☆☆☆
The guy collecting the tickets was extremely rude, physically pushing people, even smacking people on the bum and yelling at them aggressively. If you take this bus I sincerely hope the same ticket collector is not on your bus. It made for a very uncomfortable experience.
Jun 3, 2018
van VIP, Grouptour
★☆☆☆☆
Bij aankomst kregen we te horen dat de bus een uur lager zou vertrekken. Prima, konden we het centrum nog even in. Bij terug komst werden we meegenomen naar een andere locatie waar we een half uur hebben zitten wachten. Ondertussen werd er geen info gegeven. Met een personen auto werden we naar een volgende locatie gebracht, waar we uiteindelijk een busje klaar stond. Geen Engels sprekende chauffeur die ons vertelde hoe lang de stop duurde.
May 28, 2018
van VIP, Grouptour
★★★★☆
I always forget that the private booked VIP buses do not run on as tight a schedule as trains, we were the first pickup for the van and he was 15 minutes late, after all pickups we ddin't leave Sapa until an hour after we should have. The ride is great for the first half, sit on the passenger side for the best views as you wind down out of the mountains. The second half of the trip on the highway is less exciting, and somewhat bumpy as the road is not smooth at the transitions onto / off of bridges.
May 20, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
If I could I would put à zero. One hour late at the departure. Many stops to take passengers who have slept on the ground, no air conditionning in the back, bus failure in night, no explanations , arrival at 05h30 instead of 03h00 . No excuse or proposal for compensation. HORRIBLE TRIP. NEVER seen in 25 years of travel.
May 19, 2018
van VIP, Grouptour
★★☆☆☆
We arrived more than one hour late in Hanoi. Driver did not speak any English at all, couldn’t even tell us for how long we paused at the rest stop. It also seemed that the driver picked up some friends to drop them off in another town which costed quite a lot of extra time when we were already late. They also refused to drop us off at our hotel because it wasn’t in the old quarter. A bit stupid since it was JUST outside the old quarter. Only positive thing we can dat is that the van is comfortable.
May 15, 2018
bus VIP Sleeper 41, Grouptour
★★★★☆
Staff very friendly and helpful, bus left and arrived on time and allowed us to sleep till 6am. Water and blankets and toilet included. Bus was AC and sleeper seats comfortable enough to sleep through the night. ( I am 5ft8 )
May 13, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
There were more people than places. Some people slept on the ground :(
May 6, 2018
bus Express, Grouptour
★★☆☆☆
Bus for 20 people with 25 on board. Completely overloaded.
May 5, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Terrible!do not use night bus with them, you would not sleap at all...and guide does not speak english,bus arrived two hours early so it means 2:30am instead 4:30 am,when everything was closed of course so we end up paying for a hotel for a few hours... They basicaly kicked us off the bus onthe street where Lots of taxi drivers (probably not official)were waiting trying to get rid od us...if we didnt have Gps on mobile we would be lost...moreover some people who wanted to go to airport were literally droped off in the middle of highway ...crazy!
May 2, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Probably the rudest driver i’ve encountered since i traveled in SEA. Half of the time during the trip the AC was not functioning. When someone came to ask the driver if he can turn on the AC, he got mad and pushed the foreigner. He was just rude the whole duration of trip.
May 2, 2018
bus Standard AC, Grouptour
★☆☆☆☆
Bus was late for an hour. It was very small and they packed it to the brim, some people didn't even have seats. Journey took 3+ hours instead of the stipulated 2.5 hours.
Apr 29, 2018
van VIP, Grouptour
★☆☆☆☆
We have paid a fare for the lemousine bus but the agency actually did not make a booking even I have made a payment. So my name was not on the list And the agency urgently changed the vehicle to sleepingbus.. In addition, the agency did not inform me how to get a refund until now.
Apr 28, 2018
van VIP, Grouptour
★★☆☆☆
We were made to seat at the front seat of 2 person as the vehicle is full and we were the last to be picked up. i don't think it is fair to let us seat uncomfortably at front when we paid the same price as others. As we refuse to board, we agreed to take a cheaper option of sleeper bus. It was not as comfy and the driver speaks no english. The agent did not inform the driver that we are going to the old town hanoi, and when we told the driver, it was already almost outside of the city. The bus dropped us in middle of nowhere and we had to use and pay for taxi to our hotel. I think the front seat should not be sold or at least at cheaper price.
Apr 28, 2018
van VIP, Grouptour
★★★★★
Comfy trip and helpful driver
Apr 27, 2018
van VIP, Grouptour
★★★★★
Good trip, comfortable and quick :)
Apr 22, 2018
van VIP, Grouptour
★★★★★
Very comfotable shuttle bus (limosine). It is reccomended to implement Seat reservation. That avoids uncomfertable situations between the passengers.
Apr 22, 2018
van VIP, Grouptour
★★★★★
We have a comfortable seat. And a courtesy bottel of water. For a little additional fee. The company drop off at Hanoi airport. Thank you so much!
Apr 21, 2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
Bus was late 40 min 3 different pick up points
Apr 20, 2018
van VIP, Grouptour
★☆☆☆☆
I travel in the jump seat next to the driver cause the operator sell more than 9 seats . When the van has only 9 seats available for passengers. It was a terrible trip I Did not have space for my legs..
Apr 18, 2018
van VIP, Grouptour
★★★☆☆
Overpriced.
Apr 16, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Woken up by the conductor hitting my arm (hard!), then getting dumped out onto the streets of Hanoi at 2am. We were supposed to get in at 4:30am, and transfer buses at 7am, but we were left with nobody to help us, without even a bus station for shelter. Spent the night after taking an extremely expensive taxi to another bus station for our transfer waiting outside the locked gates for 4 hours. We were the definition of targets and we're lucky it didn't turn out worse. If a bus is going to get in 2.5 hours ahead of schedule, they should provide some warning, give some information on where to go, or provide a sheltered bus station!
Apr 15, 2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
We walked to the place on the ticket, but there they send us to a new place. The bus was really old, the blankets was dirty. You Can't lift the seats. But the tour was fine in general.
Apr 13, 2018
van VIP, Grouptour
★☆☆☆☆
Very unfriendly and commanding tone of the driver. He drove in very aggressive way. There were some dangerous situations. We‘ve booked a 9 person VIP day transfer, but travelled in a VIP sleeper with 16 seats and additionally people sitting in the gangway. I would never choose this service again. A pickup at our hotel was agreed, however they didn‘t come and the concierge took care of our problems
Apr 11, 2018
van VIP, Grouptour
★★★☆☆
driver oicked people up along the ride, which made us arrive in hanoi with 40 minutes late. we had 3 long stops, which was at least one to much.
Apr 11, 2018
van VIP, Grouptour
★★★☆☆
Van very comfortable but need to improved in time management.On time perfomance is very important.We waited at the pick up point almost 1hr30mins.
Apr 10, 2018
van VIP, Grouptour
★★★★☆
Very comfortable bus journey - seats were incredibly spacious and and comfy and as there's also a gap between all the individual seats there's no worry of another passenger sitting half on your seat too! Had charging ports, air con, free bottle of water and a tv screen. Only down side is that this is a fairly short bus ride and we stopped off quite a lot making the journey longer than it needed to be. A suggestion would be putting a tv programme or film on the tv screen instead of just a lady singing and then keeping this on for the duration of the journey. But all in all one of the best bus journeys we've had in Asia.
Apr 10, 2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
The bus wasn’t there. Luckly the Guy from the hostel fixed another bus for us, otherwise we were now still standing in Ha Giang...
Apr 5, 2018
bus VIP Sleeper 41, Grouptour
★★☆☆☆
The company seemed to have forgotten us, so when we showed up at the pick up point we caused a bit of a panic in the office. We then had to chase down the pick up van and caught it 10 minutes rapid walk from the pick up point. ••• The bus driver drove uncomfortably fast, made some very questionable takeovers and honked almost non stop. I would recommend wearing ear plugs. ••• The crew on the bus never asked us where we where going, so when we discovered that they had passed our destination with 2,5 km we hurried to tell them. First they told us they would bring us back, but then they apparently changed their mind and just dropped us off where we were. Luckily we found a kind local guy who called a taxi for us - as both Uber and Grab doesn't function in Ha Giang. ••• The only nice thing I have to say about the trip is about the bus itself. It was new and the seats were very comfortable. ••• We were picked up together with passengers going on the luxury bus. They were dropped off at their bus first and then we were driven to the sleeper bus. The luxury bus arrived approximately 2 hours before us.
Apr 4, 2018
van VIP, Grouptour
★★★★★
Very nice trip
Apr 4, 2018
van VIP, Grouptour
★★★☆☆
We arrived 1.5 hour later than planned and had 2 breaks of more than 30 minutes. Seats were very soft and there was enough space for our legs. We were sitting in the back so unfortunately our chair could be moved to the back. Wi-Fi was broken.
Apr 4, 2018
bus Standard AC, Grouptour
★★★☆☆
Transport is well organised but space for people and luggage is very cramp and drop off points not well suited for tourists unfamiliar with town. We had to walk along bad roads to our hotel that damaged our cases.
Apr 3, 2018
van VIP, Grouptour
★☆☆☆☆
Driver drove very fast. Passing other cars in invisible curves and U turnes. Every passenger was so afraid of it. The driver won,t listen. Very dangerous driver. Never again. Other thing: he did not say anything 5 hours long. And he stopped 5 times to smoke sigarettes. Never booking again at 12togoasia
Apr 1, 2018
bus Standard AC, Grouptour
★☆☆☆☆
Waited for bus for 1 hour, only to board bus without a proper seat. Terrible customer service. Left at rest stop and called an uber
Mar 29, 2018
van VIP, Grouptour
★★☆☆☆
The day before departure the girl from the hotel did send a message Where we needed the pick up service. It was right across the pick up point. At 8:15 we still didn't see a bus and called. They are on the way was told. At 8:30 still no bus. We called again. They are coming was told. One moment they said. At 8:45 still no bus. Called again. Then they told us that the wrong people where at our place. And that the bus was already on it's way to Hanoi. Then we received a taxi at 9o'clock to the bus that did stop for us. On the bus i had to sit next to the driver because it was full. There was no leg room at all and this is not where i paid for. The only good thing was the driver that is why i rated it 2 stars. Otherwise it was -5. The driver did his very best for us to catch the next bus due we where delayed for 1h. And he made we could catch the next bus.
Mar 28, 2018
bus VIP Sleeper 41, Grouptour
★★★★★
It's comfortable trip

Grouptour Stations

Hanoi SSB Sapa SSB Luang Prabang Southern Bus Terminal Dien Bien Phu Bus station Muang Khua Bai Chay Bus station Lao Cai SSB Bac Ha SSB Cat Ba SSB Hanoi SB Ha Giang SSB Tuan Chau SSB Hanoi My Dinh Ninh Binh SSB Hoi An SSB Phong Nha SSB Hue SSB Da Nang SSB