Grouptour

Quick company Intro
Grouptour is one of the countless private operators on the hugely popular tourist route connecting Hanoi with Sapa. With Grouptour you know that you’ll be arriving in the centre of Sapa and won’t have the hassle of changing in Lao Cai as is the case if you were to choose to make the trip by train.

Routes served by Grouptour
Grouptour offers one route only, making the scenic journey through the mountains to Sapa before heading back again to Hanoi. There are three buses each day leaving Hanoi for Sapa, departing at 06.30, 13.00, 22.00 which are scheduled to arrive at 12.00, 19.30 and 04.30 (the next morning) respectively. The trip will take 6 ½ hours and is priced at VND230,000 in either direction.

Visitors leaving Sapa for Vietnam’s capital, Hanoi, have even greater choice. There are five buses every single day making the trip, leaving at 08.00, 13.00, 14.30, 15.30 and 22.00, which are scheduled to arrive in Hanoi throughout the day between 04.30 and 22.00. With such a variety of departure and arrival times, there is sure to be one which fits your schedule.

Pros
Grouptour tickets tend to be cheaper than those offered by its competitors so is a popular option for visitors on a budget. Prices are also far lower than train tickets between Hanoi and Sapa, with the added bonus of not having to change at Lao Cai and making the remainder of the trip by bus.

There are a very good range of services offered by Grouptour so there is bound to be at least one departure that will suit you, whether you need to arrive in Sapa in time for a trek or to make sure you don’t miss a flight from the airport in Hanoi.

Cons
Due to the low cost, Grouptour services are not always the highest quality. The buses themselves can be older than you’d find elsewhere and may not necessarily be as comfortable as you’d like.

Another major issue with travelling by bus is that delays are fairly common, it’s not unusual to arrive an hour or so late so bear this in mind if you are on a tight schedule. Even with delays the journey will still be quicker than catching the train though!

Keep in mind
Grouptour is one of the cheapest options for reaching Sapa from Hanoi and the service you receive can reflect this. If you’re cornered about the quality or comfort of the buses then you might want to consider paying a little more with another operator.

What travellers say
Grouptour is one of the most popular transport operators with budget travellers as it is a very cheap and fairly reliable service to take you to Sapa. Although it might not be as comfortable as a sleeper train, it costs less than half the amount and will get you there in less time as well. This makes it a popular choice with those visiting on a tight schedule.

Usually the biggest cause for complaints are delays and the comfort aboard the buses. Unfortunately, delays are commonplace across Vietnam, whether you are travelling by bus or train, and there is little that can be done to avoid this. It might make you feel better to know that even taking the almost inevitable delays into account, you’ll still almost certainly arrive at your destination more quickly than if you’d made the trip by train.

The comfort of Grouptour services is a common issue but is to be expected from a budget option. You can pay far more with other operators for a slightly better standard but whether you consider this worthwhile is entirely up to you.

Buy Grouptour Tickets

Bus Semi Sleeper
09:00, 20:00
Bus VIP 20 20
07:30, 20:30
Bus VIP Sleeper 41 41
14:30, 20:00
07:15, 08:45, 12:15, 15:45
Charter Van 9pax 9
Bus Semi Sleeper
06:15, 11:00, 19:00
Bus VIP 20 20
07:30, 20:45
Bus VIP Sleeper 41 41
14:30, 20:00
Charter Van 9pax 9
07:45, 10:15, 12:15, 14:15
Charter Van 9pax 9
08:00, 08:15, 09:45, 15:45
Charter Van 9pax 9
06:10, 09:10, 10:10, 11:10, 12:10, 13:10, 14:10, 15:10, 16:10, 17:10, 18:10
07:30, 08:30, 09:30, 10:30, 11:30, 12:30, 13:30, 14:30, 15:30, 16:30, 17:30
Bus AC Seater
07:00
Bus Semi Sleeper
06:30, 07:00, 13:15, 14:00, 21:00, 21:45
Bus VIP Sleeper 41 41
07:00, 13:00, 22:00
Charter Van 9pax 9
06:30, 06:45, 07:00, 07:15, 07:30, 14:30, 15:00
Bus Express L
06:45
Bus Local 30
06:30
07:00, 13:00, 16:00
Charter Van 9pax 9
06:10, 07:10, 08:10, 09:10, 10:10, 11:10, 12:10, 13:10, 14:10, 15:10, 16:10, 17:10, 18:10
Charter Van 9pax 9
Bus AC Seater
15:15
Bus Semi Sleeper
07:45, 13:15, 15:00, 15:45, 21:45
Bus VIP Sleeper 41 41
07:30, 15:30, 22:00
Charter Van 9pax 9
07:45, 14:00, 14:30, 15:00, 15:30
Bus Express L
13:45
Bus Local 30
17:00

Grouptour Company Reviews

3.0
745 / 12,539
5 187
4 149
3 105
2 115
1 189
97.6% of 12,539 travelers were presumably happy with Grouptour as they left good or no review

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

Feb 20, 2019
charter Van 9pax, Grouptour
★★☆☆☆
We had a really rude driver who didn't listen to us at all. Drove like a speeding maniac. We were not happy with the service.
Feb 19, 2019
bus Semi Sleeper, Grouptour
★★★★☆
Very comfy journey and on time
Feb 18, 2019
bus Semi Sleeper, Grouptour
★★☆☆☆
I have travelled this route many time and like it a lot - but last time it was not nice at all. First I did not know that you could be picked up at your hotel in Hanoi so I wait in an hour at the bus office (the starting point) after rhat a van picked me up and drive me around in Hanoi in 1,5 hour before I went on the bus. After that the guy screamed that we could not sit where we like - only what he decided. We only stoped one quick time for toilet - and therefore we arrived in Ha Giang 1 hour erly - of course good but tricky because the bus did not stoped at the adress it said on the homepage. So I got problem to get the person who should pick me up to find me in Ha Giang in a rain storm as well:-)
Feb 16, 2019
van VIP, Grouptour
★★★★☆
Very nice way to travel. The bus had 4 fantastic seats. Unfortunately these were already occupied. We were in the last row with 3. Seat back could be adjusted and no armrests. Still ok, but big difference. You are lucky if picked up first!
Feb 16, 2019
van VIP, Grouptour
★★☆☆☆
This did not work out well at all. I arrived well ahead of schedule for the 10.30am bus to Nanning. I waited outside on a chair next to the office. Eventually a small bus turned up to collect about 45 minutes late at 11.15am. After picking up another passenger we proceded to drive out of town, until we stopped, while the driver got out of the vechile for around 15-20 minutes. We then drove on a little further and stopped once again. Eventully., another bus turned up which we were instructed to change into. This bus already had 3 others in it and then we started driving to Lang Son and all was okay. I was then asked to pay an extra 200,000 by the driver , which Grouptour or 12GoAsia had not told me about before the trip. Then, as we approached Lang Son, the driver began dropping off some passengers but did not seem to know where I was going and kept trying to ask . I repeatedly said I was going to Nanning. In Lang Son, we were asked to get off the bus and then I was transferred into a car with another two passengers. The driver then drove me to the border crossing and dropped me off. As I got out at the station, I had no idea where to go and was told by different members of staff to go to different places. Eventually, I found one of the green electric cars that transported me up to the exit border for Vietnam / entry for China. Going through the border itself was straightforward but after coming out I had no idea what to do or where to go. Grouptour did not supply me with a pass or card as it said they would on the ticket and so it appeared I had just been abandoned at the border and that the next bus was not going to be collecting me. Eventually I managed to negotiate a car share taxi to Nanning, which cost me 100RMB. A very poor service and I certainly would not do it again. This is no way to treat a paying customer.
Feb 14, 2019
van VIP, Grouptour
★★★★★
Awesome car to travel in and fast reliable service. Recommended!
Feb 13, 2019
bus Semi Sleeper, Grouptour
★★☆☆☆
Even though the bus is already overbooked, they still accepted many people come into the bus and let them sleep on corridors, and the bus driver push the car corn for many many times, too noisy for sleeping, and the air in the car is not very good.
Feb 2, 2019
van VIP, Grouptour
★★☆☆☆
Bus was supposed to be at 6h10am. No bus. Waited til the open the office. Now it was changed at 7 without me knowing it. Taxi brings me to a location. Don’t see any bus. Waited 20 minutes. Now it’s there. Then another taxi to drop me off and i had to take a cab that i had to pay to bring me to my location. Not very impressed.
Jan 27, 2019
van VIP, Grouptour
★★★☆☆
Many charges of vehicle. First car to minivan which drove almost all the way to the border. Then car again to the border then bus from the border.
Jan 27, 2019
bus Semi Sleeper, Grouptour
★★★★☆
The bus ride was nice and arrived on time. They also offer a free hotel pick up from Hanoi. However, we were asked to take of out shoes when we inter the bus since it is a Sleeper bus. I am fine with the idea until I enter the bus and the overwhelming smell of feet hit me nose. You will get use to it after a while. Other than that it was good.
Jan 21, 2019
van VIP, Grouptour
★★★☆☆
Ticket from Hanoi to Ninh Binh was easy and cheap to book on 12go.asia website. The Sappa Shuttle office was easy to find and the staff were friendly when I arrived. I did ask for the bus to take me to my hotel in NB but they said the roads where I was staying were not good so I would need to take a taxi which would be smaller, which is fine because when I got there I completely understood! I arrived at the office at 8.30 for the 9.10am bus. At 9.30am they told me they had ordered a taxi to take me to where the bus would be collecting from which I hadn’t been told about. The taxi didn’t come so they asked a friend to take me in his car. We arrived at a hairdressers which was the stop, just as the luxury limousine bus was pulling away. Men had to run after it and get it to turn around. If we were 10 seconds later I would have missed it completely and would have had to wait till the next day to get to NB. The bus was good though and the driver very nice and helpful despite my lack of Vietnamese and his lack of English.
Jan 21, 2019
bus Semi Sleeper, Grouptour
★★★★☆
The bus set off an hour late and no one really told us what was going on. However I slept well and had a comfortable journey and still managed to arrive an hour earlier than expected.
Jan 21, 2019
bus AC Seater, Grouptour
★★★★☆
Fine trip good service
Jan 19, 2019
bus Semi Sleeper, Grouptour
★★☆☆☆
They put us inside a van a drove in circles around Hanoi for 1 hour and a half before getting to the bus, without explaining anything. It was disappointing.
Jan 15, 2019
bus Semi Sleeper, Grouptour
★★☆☆☆
Poor ride. The bus driver kept stopping for people on highway and picking them up, which is fine except that instead of a gradual brake, he’s slam on the brakes and everybody would wake up scared to death and their stuff flying everywhere. Horrible. It happened so often! At least once every half hour. The bus driver spoke quickly and never translated to English. Also WiFi was so terrible, you had to wait 5 minutes for a single page to load. No charging outlets either. I give this rating a 2 because I still arrived at my destination.
Jan 14, 2019
bus Semi Sleeper, Grouptour
★★☆☆☆
The bus left 1 hour later than it was supposed to and arrived 2 hours later than planned.
Jan 14, 2019
bus Semi Sleeper, Grouptour
★★★★★
On time!
Jan 14, 2019
van VIP, Grouptour
★★★☆☆
Two chairs were broken and wifi didn’t work.
Jan 13, 2019
bus Semi Sleeper, Grouptour
★★★★★
Comfortable cabin, well equipped. Staff on train friendly and helpful.
Jan 13, 2019
bus Semi Sleeper, Grouptour
★★★★☆
nice trip
Jan 12, 2019
bus Semi Sleeper, Grouptour
★★★★☆
I didn’t realize that this was a sleeper car, so you were forced to sit in the reclining position. However, I got used to it and enjoyed the ride. Good, safe drivers too.
Jan 10, 2019
bus Semi Sleeper, Grouptour
★★★★★
Easy and smooth travel. Hotel pick-up was such a help!
Jan 9, 2019
van VIP, Grouptour
★★★★☆
Good trip, polite and quiet driver.
Jan 9, 2019
bus Semi Sleeper, Grouptour
★★★★☆
Comfortable, warm blankets, would book it again
Jan 8, 2019
van VIP, Grouptour
★★★★★
It was very comfortable and fast :) they helped me to take back to the airport as well.
Jan 8, 2019
van VIP, Grouptour
★★☆☆☆
One hour late, driver not very friendly, he assigned seats at his discretion (double check with all other passengers aboard)
Jan 7, 2019
bus AC Seater, Grouptour
★★★☆☆
The bus was late leaving Sapa so we were late arriving in Hanoi. We had no problem with using our ticket.
Jan 4, 2019
van VIP, Grouptour
★★☆☆☆
Transferred from a car to a bus to another car to another bus, left an hour and a half late had to have repair work done on the way. Bus driver drove like a maniac down the hard shoulder undertaking everyone and the latter bus driver ran over a dog going way too fast through a village
Jan 4, 2019
bus Semi Sleeper, Grouptour
★★☆☆☆
I was first dropped off on a busy route without an english speaking guide. Then after making myself angry, he let me into the bus who was a sleeping bus. For me was the length okay but for people taller than 1m64, it must have been a horrible trip. Then in the middle of the night (at 3:00am) we stopped in a place with no lights, in the mudder. There were toilets but they were very dirty. We were able to sleep until 6:00am in the bus on that spot, which I didn’t know. I booked a hotel that night, so I lost my money then. No communication and no english speaking guide! Not nice!
Jan 4, 2019
bus AC Seater, Grouptour
★★★★☆
We had no problem with caching the bus. There was no issue with the tickets. I would defiantly use 12Go again to purchase tickets.
Jan 3, 2019
bus Semi Sleeper, Grouptour
★★★★☆
could have been better if they can communicate in English
Dec 29, 2018
bus Semi Sleeper, Grouptour
★★★★☆
As expected
Dec 28, 2018
van VIP, Grouptour
★★☆☆☆
Uncomfortable trip: very tight seats in back and front, reckless and irresponsible driving by both drivers, one of whom appeared to either be very tired or under the influence. No English speakers so very hard to communicate. One hour delayed at arrival.
Dec 28, 2018
bus Semi Sleeper, Grouptour
★★★★☆
The operator was not very friendly.
Dec 27, 2018
van VIP, Grouptour
★★★☆☆
Staff in Sapa were not overly helpful and welcoming. The trip is well planned for toilet and food stops. The driver did his upmost to deliver us to our hotel with streets completely blocked with Christmas Eve festivities. Bus seats very comfortable but we weren’t in the back row or up front with the driver!
Dec 26, 2018
charter Van 9pax, Grouptour
★★★★★
Very Good Seevice Driving Skill
Dec 23, 2018
bus Semi Sleeper, Grouptour
★★☆☆☆
Unconfortble bus. 14 people with luggage is like too much people.
Dec 21, 2018
van VIP, Grouptour
★★★★☆
Booking with 12go is reliable. Booked from Hanoi to Ninh Binh at night. Request a drop off near my place/hotel. Trip was ok. In Ninh Binh we changed vehicle. I requested a drop off near my place/hotel. Everything was fine until, About 400 meters before arriving the driver refused to continue, pretending the road was too narrow which actually could fit a Lorry.
Dec 21, 2018
bus VIP 20, Grouptour
★★★★★
Great, they sent us to our hotel
Dec 20, 2018
bus Standard AC, Grouptour
★★☆☆☆
We left more than 45min late.

Grouptour Stations

Hanoi SSB Sapa SSB Dien Bien Phu Bus station Muang Khua Bac Ha SSB Cat Ba SSB Hanoi SB Ha Giang SSB Bai Chay Bus station Tuan Chau SSB Hanoi My Dinh Ninh Binh SSB Hoi An SSB Phong Nha SSB Hue SSB Da Nang SSB Hanoi Sapa Halong Bay Tuan Chau Cat Ba Ninh Binh Hanoi Airport Mai Chau Sinh Ba Be National Park Mu Cang Chai SSB Friendship Pass Langdong Bus Station Lang Son