Grouptour

3.7
2,458 customer reviews
  • About
  • Popular Routes
  • Stations
  • Reviews

About Grouptour

Quick company Intro

Grouptour is one of the countless private operators on the hugely popular tourist route connecting Hanoi with Sapa. With Grouptour you know that you’ll be arriving in the centre of Sapa and won’t have the hassle of changing in Lao Cai as is the case if you were to choose to make the trip by train.

Routes served by Grouptour

Grouptour offers one route only, making the scenic journey through the mountains to Sapa before heading back again to Hanoi. There are three buses each day leaving Hanoi for Sapa, departing at 06.30, 13.00, 22.00 which are scheduled to arrive at 12.00, 19.30 and 04.30 (the next morning) respectively. The trip will take 6 ½ hours and is priced at VND230,000 in either direction.
Visitors leaving Sapa for Vietnam’s capital, Hanoi, have even greater choice. There are five buses every single day making the trip, leaving at 08.00, 13.00, 14.30, 15.30 and 22.00, which are scheduled to arrive in Hanoi throughout the day between 04.30 and 22.00. With such a variety of departure and arrival times, there is sure to be one which fits your schedule.

Pros

Grouptour tickets tend to be cheaper than those offered by its competitors so is a popular option for visitors on a budget. Prices are also far lower than train tickets between Hanoi and Sapa, with the added bonus of not having to change at Lao Cai and making the remainder of the trip by bus.
There are a very good range of services offered by Grouptour so there is bound to be at least one departure that will suit you, whether you need to arrive in Sapa in time for a trek or to make sure you don’t miss a flight from the airport in Hanoi.

Cons

Due to the low cost, Grouptour services are not always the highest quality. The buses themselves can be older than you’d find elsewhere and may not necessarily be as comfortable as you’d like.
Another major issue with travelling by bus is that delays are fairly common, it’s not unusual to arrive an hour or so late so bear this in mind if you are on a tight schedule. Even with delays the journey will still be quicker than catching the train though!

Keep in mind

Grouptour is one of the cheapest options for reaching Sapa from Hanoi and the service you receive can reflect this. If you’re cornered about the quality or comfort of the buses then you might want to consider paying a little more with another operator.

What travellers say

Grouptour is one of the most popular transport operators with budget travellers as it is a very cheap and fairly reliable service to take you to Sapa. Although it might not be as comfortable as a sleeper train, it costs less than half the amount and will get you there in less time as well. This makes it a popular choice with those visiting on a tight schedule.
Usually the biggest cause for complaints are delays and the comfort aboard the buses. Unfortunately, delays are commonplace across Vietnam, whether you are travelling by bus or train, and there is little that can be done to avoid this. It might make you feel better to know that even taking the almost inevitable delays into account, you’ll still almost certainly arrive at your destination more quickly than if you’d made the trip by train.
The comfort of Grouptour services is a common issue but is to be expected from a budget option. You can pay far more with other operators for a slightly better standard but whether you consider this worthwhile is entirely up to you.

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Grouptour Popular Routes

Sapa - Hanoi
Taxi Van 10pax
Taxi VIP Van 9pax
Taxi Upper Single Cabin
Taxi VIP Cabin
Hanoi - Sapa
Taxi VIP Van 9pax
Taxi SUV 4pax 4
Taxi Van 10pax
Taxi Minivan 7pax
Taxi Van 15pax
Taxi VIP 20
Hanoi - Ninh Binh
Taxi VIP Van 9pax
Taxi VIP Van 10pax
Taxi Van 9pax
Taxi Private Van 4pax
Taxi Van 15pax
Taxi Van 7pax
Taxi VIP 12pax
Sapa - Ha Giang
Bus VIP 9 Express
07:00, 07:15, 07:30
Bus VIP 14
07:10, 07:36, 08:00, 08:10, 08:20, 15:30
Bus VIP 18 Express
07:00, 07:15, 07:30, 15:30, 15:45
Bus Express 29
07:35, 07:45, 14:00, 14:15, 14:30
Bus VIP 32
09:20, 09:30, 09:40
Bus Express 16
07:15, 07:20, 07:30, 15:30
Bus VIP 20
19:00, 19:10, 19:20
Bus VIP 33 Sleeper
19:15
Hanoi - Ha Giang
Van Van VIP 9pax
00:00
Van VIP 14
06:00, 06:30, 08:30, 15:15, 15:30
Van VIP16 Express
06:21, 06:25, 15:34
Van Sleeper 41
06:30, 09:00, 09:20, 09:30, 09:45, 19:45, 20:00
Van VIP 18 Express
06:30, 06:35, 06:40, 07:00, 15:30, 15:35, 15:45, 16:00
Van VIP 12pax
06:30, 06:50, 15:30, 15:50
Hanoi - Quang Ninh
Taxi Van 9pax
Taxi VIP Van 9pax
Taxi Minivan 7pax
Taxi Van 16pax
Taxi VIP 9 Express
Ha Giang - Hanoi
Taxi Luxury Minivan 9pax
Taxi Limousine 8pax
Taxi VIP 14
Taxi VIP 18 Express
Taxi Sleeper 41
Taxi Express 16
Ninh Binh - Hue
Bus VIP 32
18:45, 19:00, 19:45, 20:00, 20:15, 20:20, 20:30
Bus Sleeper 38
19:15, 19:20, 19:30, 20:15
Bus Semi Sleeper
19:20, 19:55, 20:24
Bus Sleeper 41
19:20, 19:30, 19:45, 19:50, 20:00, 20:10, 20:30, 20:35
Bus VIP 22
20:10, 20:20
Bus VIP 33 Sleeper
20:10
Bus VIP 20
20:30
Sapa - Ninh Binh
Taxi Van 9pax
Taxi Van + VIP Bus
Taxi VIP 32
Taxi VIP 32 Sleeper
Noi Bai Airport - Sapa
Taxi VIP Van 9pax
Taxi Van + VIP Bus
Taxi VIP 20
Ninh Binh - Hanoi
Taxi Van 9pax
Taxi VIP 9 Express
Hanoi - Hue
Bus VIP 20
05:40, 15:30, 17:30
Bus Van + Double Cabin
17:00, 17:11
Bus Van + VIP Bus
17:14
Bus Sleeper 41
17:00, 17:10, 17:15, 17:20, 17:30, 17:40
Bus VIP 33 Sleeper
17:10, 17:20, 17:30, 17:40
Sapa - Noi Bai Airport
Taxi SUV 4pax
Taxi Minivan 7pax
Taxi Van 9pax
Taxi Limousine 8pax
Taxi VIP 22
Hanoi - Hai Phong
Taxi VIP Van 9pax
Taxi Private Van 4pax
Taxi Van 9pax
Taxi Van VIP 9pax
Taxi VIP 9 Express
Ninh Binh - Sapa
Taxi Van 9pax
Taxi Van + VIP Bus
Ninh Binh - Hoi An
Bus VIP 33 Sleeper
18:45, 19:00, 19:30, 19:45, 20:00
Bus Sleeper 38
19:25, 20:14, 20:15, 20:20, 20:25, 20:35
Bus Van + Luxury Bus 30 seat
19:25, 19:35
Bus VIP 32
19:25, 20:15, 20:20, 20:25
Bus Sleeper 41
19:20, 19:30, 19:45, 20:00, 20:10, 20:30, 20:45
Bus Van + VIP Bus
20:00, 20:15
Bus VIP Cabin
20:30
Bus Cabin + Van
20:30
Quang Ninh - Hanoi
Taxi SUV 4pax
Taxi Van 7pax
Taxi Van 9pax
Taxi Van 15pax
Taxi VIP 9 Express
Taxi VIP 12pax
Sapa - Hai Phong
Taxi Limousine 8pax
Taxi Sleeper 38
Taxi Sleeper 38 Express
Taxi Semi Sleeper
Taxi Bus + Bus
Taxi VIP 22
Taxi VIP 33 Sleeper
Ninh Binh - Hai Phong
Bus Express 45
06:30, 07:00, 09:30, 13:30, 14:00
Bus Express 16
06:45, 07:00, 07:15, 14:00
Bus Express 29
06:45, 06:50, 07:00, 07:00, 09:30, 09:30, 09:45, 09:45, 10:00, 13:30, 13:30, 13:50, 14:00
Bus Express 28
06:48, 09:48, 13:48
Hoi An - Da Lat
Bus VIP Sleeper 33
15:40, 16:10, 16:15, 16:30, 16:35
Bus Sleeper 38
16:00, 16:10, 16:20, 16:30
Bus Sleeper 38 Express
16:45, 16:50, 17:00, 17:10
Bus VIP 33 Sleeper
18:00, 18:10, 18:20, 18:30
Quang Ninh - Ninh Binh
Taxi Van 7pax
Taxi Van 15pax
Taxi SUV 4pax 4
Taxi VIP16 Express
Taxi VIP 12pax
Ha Giang - Sapa
Bus VIP 18 Express
06:30, 06:45, 08:00, 08:15
Bus VIP 14
06:30, 06:45, 07:15, 07:20, 07:25, 07:45, 08:15, 08:30, 15:30, 15:40, 15:45, 16:00
Bus VIP 33 Sleeper
09:50, 19:30
Bus VIP 9 Express
07:10, 07:20, 07:35, 07:45, 15:20, 15:40
Bus VIP 32
09:50, 10:00, 19:00, 19:10, 19:20
Hanoi - Da Nang
Bus Bus + Van
05:30, 15:30, 17:30
Bus Van + VIP Bus
17:10
Bus Sleeper 41
17:00, 17:10, 17:15, 17:20, 17:25, 17:30, 17:45
Bus VIP 33 Sleeper
17:00, 17:20, 17:30, 17:40, 17:50
Hanoi - Hoi An
Van Van + VIP Bus
17:10
Van VIP 33 Sleeper
17:15, 17:20, 17:30, 17:40, 17:50
Van Sleeper 41
17:00, 17:20, 17:30, 17:40, 18:00
Hai Phong - Hanoi
Bus VIP 19
05:50, 12:20, 15:50
Bus VIP 9 Express
06:00, 07:00, 08:00, 09:00, 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 18:00, 19:00
Bus Express 45
07:00, 07:15, 15:30, 15:40, 15:45, 15:50, 16:00
Bus Express 47
07:15, 07:45, 09:00, 12:15, 12:30, 15:50
Ninh Binh - Da Nang
Bus VIP 33 Sleeper
18:30, 18:45, 19:00, 19:20, 19:30, 19:45, 20:00, 20:20, 20:30
Bus VIP 32
19:20, 20:15, 20:20, 20:25
Bus Semi Sleeper
19:30, 20:00, 20:15, 20:30
Bus Sleeper 41
19:20, 19:45, 20:10, 20:35, 20:45
Bus Sleeper 38
19:30, 19:45, 20:00, 20:15, 20:20, 20:30
Ninh Binh - Phong Nha
Bus VIP 32
18:30, 18:45, 19:00, 20:00, 20:10, 20:20, 20:30
Bus Semi Sleeper
19:30, 19:45, 20:00, 20:15, 20:20, 20:25, 20:30, 20:45
Bus VIP 32 Sleeper
19:30, 20:15, 20:25, 20:30
Bus Sleeper 41
19:15, 19:38, 19:45, 19:50, 20:00, 20:30
Bus VIP 22
20:05, 20:24
Sapa - Quang Ninh
Taxi Van 9pax
Taxi Van + VIP Bus
Taxi Sleeper 41
Hue - Hanoi
Van Van + Double Cabin
16:15, 16:30
Van VIP 33 Sleeper
16:30, 16:45, 17:00
Van Sleeper 41
16:45, 16:50, 17:00
Van Sleeper 38
17:00, 17:15
Ho Chi Minh City - Mui Ne
Bus Semi Sleeper
05:00, 05:05, 05:15, 06:45, 07:00, 07:05, 07:45, 08:00, 08:05, 10:15, 10:30, 11:15, 11:30, 13:15, 13:30, 14:15, 14:30, 16:30, 16:45, 18:15, 18:30, 19:15, 19:30, 22:30
Bus VIP 33 Sleeper
05:00, 05:15
Bus VIP 18 Express
06:39, 07:00, 10:45, 18:30
NaN Passengers

Grouptour Stations

Mui Ne Hanh CafeHo Chi Minh Hanh CafeNha Trang Hanh CafeCao BangHanoi My DinhHanoi Nuoc Ngam StationGia LamFriendship PassVinh Bus StationLuang Prabang Naga TravelHanoiLuang Prabang Southern StationSavannakhet Bus StationVientiane Southern Bus StationOudomxay bus stationHanoi SSBSapa SSBMai Chau BusHalong Bay Tuan ChauDien Bien Phu Bus stationBai Chay Bus stationMuang KhuaLao Cai SSBBac Ha SSBCat Ba SSBHanoi SBInternational Bus Stop PakseHa Giang HostelPhong Nha SSBHue Luxury SSBDanang SSBHoian Luxury SSBNinh Binh City Hotel TransferVua Xu Mu CafeHa GiangLangdong Bus StationHanoi Opera HouseNong Khiaw Minivan StationHalong SB1Ninh Binh SSBPham Ngu Lao Nam Hai OfficePhan Thiet StopMai Chau Valley ViewTu Le Luxury SSBHanoi SSB1San bay Cat BiCentral CircusBig C Long BienHo Chi Minh Nguyen Cu TrinhHalong SBFull Moon Bus Nha TrangThe Long Hotel Tam CocDalat An PhuMui Ne An PhuHoi An An PhuThakhekDa Nang City Center at 38 Nguyen Tri Phuong streetHanoi Noi Bai AirportNui Coc lakeHa NoiVinh NiemTan Binh OfficeHanh Cafe Office Nha TrangMui NePham Ngu Lao Bus StationDa Lat Bus StopQuan 5 Bus StopHa Long Bus StopHoi An 190 Ton Duc Thang streetNha Trang OfficeHue City Center 37B Nguyen Thai Hoc streetNga 3 Kim Anh OfficeCang Cai RongNoibai Airport Luxury SSBNoibai AirportNoibai Airport SSBNinh Binh Luxury SSBHue Luxury SSB1Phongnha Luxury SSBDanang LuxuryHalong SSB1Danang Luxury SSBSapa SSB1Hanoi Sb1Ninh Binh SSB1Cao Bang Luxury SSBTuan Chau Luxxury SSBNoibai Airport Luxury SSB1Sapa Luxury SSB1Sapa Office Luxury SSBHanoi Luxury Van office SSBMoc Chau SSBPuluong SSBYolo Ha Giang AdventuresVan Don International AirportSapaMikes Travel AgencyDa Nang Office LimousineDien Bien Phu SSBMu Cang Chai SSBLao Bao SSBXieng Khoang SSBHanoi OfficeNinh Binh OfficeLuang Nam Tha Bus Station LaosCatba Station SSBHai Phong SSBTrang An SSBHue OfficeSAOVIET LAOCAI OfficeCatba officeDong van SSBHai Phong SB1Mong Cai SSBHoi An Office limousineHue Office LimousineDanang Offcie SB156 Tran Quang KhaiLAO CAI SB OFFICETay Trang SSBMuong Khua SSBHagiang SB SleepingHaGiang SB OfficeHagiang Office SSBThe long Hotel SSBCATBAThe Long Hotel SBHanoi Tho ThapPuluong SBNinh Binh limousineHagiang SB StationHanh cafeNINHNINH SLEEPINGBUSDong van Sleepbus7 Pham Van Dong StreetPHONG NHA OPENBUSHUE OPENBUS141 Ho NghinhVan Don Ship portNinh Binh BusVan DonVan Don Ship portHa Giang Moment HomestayNinh Binh Viet NamHAGIANG SLEEPINGLAO CAI international border gateHANOI114 Tran Nhat Duat StreetHoi An SSBNha Trang SSBPhan Thiet SSBMui Ne SSBDA Lat SSBSai Gon SSBNinh Binh Viet NamHa Giang Riverside HostelLang Son SSB34 Thich Quang DucDIEN BIEN PHU SBHanoi GrouptourCau Treo SSBNam Can SSB44 Chu van An Street04 Hang Chinh Maison MackenoSong Bang Hotel64 Huynh Thuc Khang255 Le ThachHa Long Essence ClassicAmazing Bus 116 QL13Grouptour 78 Tran Quang Khai60 Tran Nhan Tong78 Tran Quang KhaiLuxury no78 Tran Quang Khai459 Tran Khat Chan Ha Noi608 dien ban23 Nguyen Tat Thanh4 Hoang Dieu Da lat32 thich quang ducNghia Lo Petrol StationBoarding point Ruby Cruise110 Da Nang Street Hai PhongOasis Coffee Bungalow Restaurant

Grouptour Company Reviews

L G
The bus was very late, we kept asking when it will come and they said in ten minutes every time. We arrived two hours late to our destination. We also paid extra on the app for Vip 20 bus to get more comfortable seats, but they gave us the Vip 42 with smaller seats. I tried to ask about it to at least get a refund, but they didn’t care and said that no refunds and it’s not their problem.
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 19, 2024
M J
No quick refund after cancellation and bad communication.
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 18, 2024
M M
I booked and paid a cabin and they put me after 1 hour delay without any explications in another sleeping bus full of people with only 2 free seats , one of them broken. Then they leave me 4.5 km from final destination i had printed in my booking.
Bus VIP16 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 17, 2024
C
The bus driver spent the entire time talking on the phone and watching videos while driving. Shockingly unsafe. For whatever reason the bus stopped 5 different times on the way. Seats/beds were comfortable. When we got to Sapa they did drive us to our hotel but the shuttle driver was unimaginably rude and angry. Not sure why.
Bus Lower Single Cabin, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 17, 2024
M M
Very comfortable bus with reclining seats, smooth journey
Bus VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 15, 2024
M S
It came late and it Said on the website that the trip would take 5h 20m but it ended up taking closer to 6h 45m
Bus VIP 33 Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 14, 2024
J S
We were driven to the Grißen bus in a small van. Everything went really well. The bus just stopped for 30 minutes at some point, which was really annoying.... . Otherwise the bus ride was good and the seats were also good.
This review was autotranslated
Bus VIP 32, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 13, 2024
E R
Very uncomfy, difficult to sleep
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 13, 2024
H H
The size of the bed would be nice information, since those beds had been less than 165cm long.
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 9, 2024
J K
The journey was pleasant and really Vietnamese-rural! The only bad thing was that we only received confirmation half an hour before departure and so almost missed our bus.
This review was autotranslated
Bus Standard AC, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 6, 2024
D C
The driver did not come at the rendezvous point. We had to call the agency that got us the next mini van, 1h15mins later. After that, the next driver was rude. But the vehicle was confortable and driving was OK.
Bus VIP 12pax, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 6, 2024
J A
The Sao Viet VIP22 bus was clean and comfortable. It's just a bit too short for people over 180, but diagonally in bed it was fine with 186. Staff were friendly. We were a little late, but ok for the route. Definitely recommended.
This review was autotranslated
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 4, 2024
L
3 changes, 1,50 minutes delay e all the trip with my backpack on my legs because no space
Bus VIP 12pax, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 29, 2024
J K
The agency had apparently forgotten about us. After several calls, the hotline finally picked up. We made them understand what our problem was
This review was autotranslated
Bus Sleeper 38, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 29, 2024
P W
We were not dropped off the designated place
Van Shared van 6 pax, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 26, 2024
S B
Overall it got us from A-B - the bus was about 45 minutes late! The wifi wasn’t working but they did have working USB ports and aircon 😊
Bus VIP 33 Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 24, 2024
N F
In summary, I am satisfied. The bus left half an hour later and a few hundred meters away. A member of staff kindly showed me the way and even helped me carry my suitcase there.
This review was autotranslated
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 24, 2024
A H
Journey was fine and it was definitely one of the cheapest options for Dong Hoi to Phong Nha at the time. You have to accept some delay etc but given how many extra stops the bus took, it was never going to be the 4 hour journey that was suggested. It's not a complaint really, just worthwhile knowing for this journey.
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 22, 2024
J
Smooth ride with a short stop at a nice rest stop.
Bus VIP 18 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 17, 2024
Г 3
I give 4/5, because the bus was new and clean and the driver was kind and helpful. We have arrived at the end with no problems. BUT There are bad things I need to mention here: - we booked ticket for 16:15 but somehow the bus was full and we needed to wait for 17:00. Not OK, if you are chading a flight; - the toilets at the bus stops, both at Hanoi and Sapa, were like taken out of a horror movie.
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 9, 2024
J B
Comfortable bus, arrived 2 hours early. Perfect.
Bus VIP 18 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 8, 2024
R G
Voyage correct
Bus VIP 18 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 6, 2024
V
Cockroaches on the bus. Took an extra hour to get there. Dropped us off further from where the map said so that we’d get a taxi.
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 3, 2024
J G
Good, on timing, ride was chaotic but that's more due to the general state of the roads than the driving itself. Well managed, didn't lose any luggage. We were brought to the bus terminal by the agency's taxi.
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Feb 1, 2024
H S
Bus didn’t depart for over an hour after the specified time and the driver wouldn’t explain why, just kept saying 10 more mins. We arrived at 22:20 rather than 21:00… Bus is one of the very old ones so no charging and I’m not sure the blankets are clean…
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 28, 2024
A S
Ba and it was the quickest option with a journey time of 10 hours. The bus was supposed to start at 07:30, the bus was at the depot, but it didn't leave until 08:00. The driver and a helper spent a long time discussing what to do with my ticket, Ha Long was on the bus, at least the direction was right. There were 2 breaks until Hai Phong, which was ok. But it took 9 hours, there were constant stops to get on and off. In Hai Phong we changed to a simple city bus that went to the ferry. The conductor knew where to get off. And she spoke to a fellow passenger who took me to the ferry and had the money for the ferry ticket and the next bus. On Cat Ba there was another simple city bus. After 13 hours I arrived at my destination in the city of Cat Ba. It was a great experience with friendly Vietnamese people. But not what I had booked.
This review was autotranslated
Bus Sleeper 38 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 17, 2024
J C
I didn’t know about he 5 different stops and the 4 different véhicules and transfers on the way
Van Van VIP 9pax, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 10, 2024
N G
Totally on time. 2 drop off to the final destination (tam coc)
Bus VIP 12pax, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 8, 2024
A B
The seat was comfortable, but it was more than a 12-hour journey with only one stop which only happened 3 and a half hours after we had left Hoi An. As there were no toilets on the bus, this was a problem. After this, the drivers stopped for themselves many times in random places so they could smoke and pee, one of them peed just in front of my window too. In addition, the pick up and drop off places were different to the ones mentioned on the voucher and 12go website, and we arrived over an hour early (5 AM instead of 6:25), which made things a little tricky. Finally, it wasn’t really nice to keep smelling the smoke from the driver’s cigarettes he smoked while driving. Bad experience overall.
Bus VIP Sleeper 33, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 8, 2024
A A
Left 2 hours late. Got on a bus, got comfortable and then got told that this was the wrong bus (which it wasn't, because not all of us who were going to Nha Trang gor dismissed), got taken somewhere else and got up on a different bus. Also, I understand that all the drivers don't know English, which is fine, but if there's a toilet or food stop, can't they just remember the words "toilet" and "food" so all the tourist know what's going on and don't have to ask all the bus passengers in hope that someone knows English and translates?
Bus Sleeper 38, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 1, 2024
M
Bus was Not in good Conditions (old and used inside). The personal could not speak English and was very rude. On the way from Sapa to Ninh Binh (about 6-7 hours drive) we stopped only once foe toilet usage. But stopped several times to pick up people. Good: the bus driver drove perfectly calm and save.
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 1, 2024
J M
The cabins are very comfortable but the driver wasn’t really friendly
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 1, 2024
N D
I booked online late at night for next morning. I received a confirmation early next morning and went to the travel agency 30’ before departure time. We left 15’ after the scheduled time, changed two times into mini vans and arrived a little later than the scheduled arrival time. All was good and organized.
Bus Express 16, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 1, 2024
A C
Bus actually went from a different spot to advertised - had to get in someone’s car for a lift to the real spot. Beds were ok. Crammed - wouldn’t bring a bag into the cabin if you can help it. But expected that. Main issue was we arrived 45 minutes early and they didn’t communicate that we’d arrived. We checked Google maps and were still outside the town so thought this was just a quick toilet stop: then then started shoving all the bags out and shouting at us to hurry up. They helped load our bags onto scooters before we were even off the bus to you have to try even harder not to get scammed with an overpriced scooter ride to your hotel.
Bus VIP Sleeper 33, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 1, 2024
D R
the comfort that the bus gave was 100%. WE DID two way from Airport to Sapa, and Sapa to Hanoi. Both were very convenient, comfortable and clean. I'm happy I was able to find this online!
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 31, 2023
N
We had major communication problems and the operators in Hoi An were very rude. We left Hoi An 40 minutes late even though the bus driver arrived almost on time but simply seemed unwilling to let us board. We had booked a sleeping bus but the departure from Hoi An is by a 12-seater van and not by sleeping bus. No one told us where this van would take us and that there would be a change in Hue. Once we arrived in Hue, we boarded the sleeping bus and waited almost an hour before departing without anyone explaining why. The trip then continued as normal, except for the stop to have dinner, which was at a very under-stocked place. So, tip number 1: communicate more and better. Communication is not an optional extra; it is as much a part of the service as transportation. Tip number 2: make stops at places that have at least a minimum wider selection (where we went you could only order one type of dish, no other type of snacks available other than packaged sweet snacks and cookies).
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Bus VIP 32, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 30, 2023
S
When I arrived in Hanoi to change to the next bus, there was nobody there to tell me where to go next. I had to call the company and somebody came and organised the next part of the trip. I think they had just forgotten me. In the end I arrived with 2 hours delay.
Van Van + VIP Bus, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 30, 2023
T K
Comfortable and clean cabins. Nice experience. No angry driver as reported by others. Could drive slower but ok. All good!
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 29, 2023
A A
It was okay. We left 1 - 1.5 hours late. The bus stopped multiple times for some baggage and other passangers.
Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 26, 2023
C W
It was very convenient to have a ride to the airport from Tam Coc, but had to change vehicles twice, which wasn't mentioned on the booking. Also, the last driver was very reluctant to put on the heating, and I was absolutely freezing.
Bus VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 23, 2023
A R
Comfortable vehicle in general but while we were expecting to be there by 1:25, we were delayed by more than 1 hour.
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 22, 2023
L G
We paid more at the morning in Sapa Office to go
Bus VIP 32, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 21, 2023
L P
Ridiculously late, no staff or customer service at the station, the driver was yelling at us to get on board and take our shoes off QUICKLY as if it was our fault he was late. Also the back of my seat was broken.
Bus VIP Sleeper 34, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 21, 2023
R N
It was a very strange experience having to switch to different vehicles without knowing that in advance but it was such a seamless transition from one vehicle to the next that it pretty much wasn't slower than going direct.
Bus VIP 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 18, 2023
K B
Very happy with the trip. Everything’s fine, the bus was clean, the driver was helpful. And I had a nice experience going to Sapa. Thank you so much!
Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 18, 2023
C S
We had booked the 9am bus and upon arrival at 8.40am were told that we’d have to wait for the 9.30am bus. We would have appreciated being told this information in advance.
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 16, 2023
C C
It said that the bus was leaving 6:32 (very strange) and that we should be there half an hour earlier. So we did but the bus ended up leaving almost an hour later and not from the indicated place. We were taken to the departure point. Many stops, the bus broke down on the way (a wheel) and we had to get to our destination with a private van. It was very tiring.
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Bus VIP 32, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 12, 2023
T K
Just the usual. The sleeper cabins are ok. The tv does not work. The driver/operator cannot speak english. USB for charging the phone is nice. WiFi is wonky and unreliable. 5h30 was the time in the PDF, we were late by 1 hour. It seems that they were moving cargo(?), we stopped at some places to pick up cargo,where we shouldnt have, I think. We were not allowed to disembark the bus at this time. We only had one 15 min stop for the 6 and half hour journey, which was a joke. We were not told anything. Please communicate in advance.
Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 12, 2023
J B
It was great, drivers were early/on time. There were a few times we changed drivers. The tickets that included a picture of the pickup location were very helpful.
Bus Express 29, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 12, 2023
M
It was a splendid trip though I did get confused when told we were at the airport. This was explained when I spoke to the Viator office. There were 2 airports. Thanks for your communication regarding this.
Van Standard, Grouptour (Công ty du lịch quốc tế Grouptour), Dec 10, 2023
3.7
2458 customer reviews
5
34%
4
23%
3
21%
2
22%
1
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78.2% of 2,458 travelers were presumably happy with Grouptour as they left good or no review