Bus Express

3.7
363 customer reviews
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About Bus Express

Company Information

Bus Express are a specialist bus company who exclusively run a service between Bangkok and Phuket. The service runs between Bangkok Southern Bus Terminal ( Sai Tai Mai) and Phuket Bus Terminal 2 (located in Phuket town, where Thoranee Thong intersects with Thepkrasattri Road).

Routes served by Bus Express

The company runs a daily schedule of six departures every day in both directions. They offer both a cheaper Express and plushier VIP24 service (24 seats only), and the journey duration is around 14 hours.

Bangkok–Phuket

From Bangkok to Phuket, only one of the six departures is in the morning at 6.40am (Express). The remaining five departures are all overnight services, with one leaving at 3.30pm (Express), two at 5.30pm (Express and VIP), one at 6.30pm (Express), and the final departure is at 8.30pm (VIP).

Even if there is a wide choice of overnight departures, try to book them at least a couple of days in advance as Bangkok–Phuket route is one of the most popular in the country and is sold out quickly even during weekdays and low season period.

Phuket–Bangkok

From Phuket to Bangkok, there's also only one morning departure at 6.30am (Express), two departures in the afternoon at 1.30pm (Express) and 3.30pm Express), one at 5.00pm (VIP), and two final departures at 6.30pm (Express and VIP).

Keep in mind

As mentioned above, Bus Express offers both an Express and a VIP service. The Express is adequate if you are on a budget (although less adequate than that of other operators!), with a ticket costing around THB650, whilst the VIP service costs around THB1,000.

All the buses have air-con, on board toilets, stewards and provide snacks and water. Meals are served at the stop or in the beginning of your journey in the form of a lunch box containing some rice and curry and are included into ticket price.

If you can afford, do opt for a VIP24 as it is the most comfortable type of buses found in Thailand with only three seats per row instead of usual four resulting in more legroom.

Compared to the other two main operators, Phuket Travel and Phuket Central Tour, it's not as popular or reputable as the former, but is a more frequently used operator than Phuket Central.

However, the reviews of the service are generally more negative than Phuket Central. Similarly to Phuket Central, the VIP service receives more favourable reviews than the Express service.

Pros

Positives about the services provided include co-operative staff, comfortable buses and a nice meal at the stopover (VIP bus only).

Also, the service is generally on time and is considered by a number of customers to be generally good value when taking into account the price of the ticket.

Cons

As with Phuket Central, a number of improvements to the service have been suggested. One of the top complaints is that the bus is very cold, so it's essential that you take some warm clothes to wear.

There have also been several cases of the bus stopping on numerous occasions along the way, not stopping at all or for too short a time, and also some late arrivals.

The driving style sometimes leaves much to be desired, the seats are uncomfortable and in some buses, the seats are cracked or do not recline for sleeping.

Travellers reviews

To our great surprise, travellers often complain about buses being late and making numerous stops en-route. While it can happen, especially if you travel during holiday periods or long weekends, it is quite uncommon for buses in Thailand in general to arrive much later that the schedule states.

Air-conditioning is almost always an issue people complain of. Do have some warm clothes at hand –sweaters or light jackets are great, hoodies are even better; but pashminas do a good job, too.

Toilets are sometimes smelly. Unfortunately, it often happens on long distance routes; so try to get a seat as far as possible from the toilet and use those at the bathroom stops.

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2 Passengers

Bus Express Company Reviews

K M
The trip was nice, a bit delayed didn’t leave on Mark, but wasn’t too bad
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Nov 24, 2020
J P
The rest stop was very poor and the metal frame in the front seats was very uncomfortable.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Oct 15, 2020
C G
Toilet was durty and air conditionner was too cold. Bus was confortable. And bus was in time.
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Mar 18, 2020
M S
1. Make sure you have the correct boarding area. There are 2 #11's. 2. Seats are ok 3. It was supposed to be first class, but , bus was beat up and not cared for. Needed a good cleaning. 4. The toilet was disgusting. If you have to sit, learn to hover. 5 a little more communication at the numerous stops would have been a nice touch.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Feb 25, 2020
S M
I struggle to sleep on the move and this was a 12.5 hours bus journey through the night and the roads are in really bad repair. I was in seat no. 3 right at the front so got to see over the edge of every hairpin bend that had extremely steep slops, absolutely terrifying. As well the seat has a broken 'safety rail' right in the middle of the leg spAce meaning I had one leg either side, getting out of the seat I had to be a Contortionist. For the money I save, I would have willingly paid 3 times the price to fly after being on the bus for 1 hour. AVOID SEATS 1-4
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Feb 17, 2020
S H
Made it on time despite all the stopping. I saw some reviews saying that it was too cold on the bus but I personally enjoyed that. And it was cheap.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Feb 11, 2020
Z M
It is a long way 14hours, these guys tried to be friendly and polite. The bus was a bit old and not clean, got bitten from ants too, some of the seatbelts were broken, not really safe and if you booked on-line the numbers of the seats did not match the actual numbers in the bus, very confusing. I understand the stops to pick up and drop other passengers but with one 20 minutes stop as a break after 4hours and none for next 10hours...c'mon.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Feb 11, 2020
B C
Departed slightly late - arrived slightly early. The bus looked a bit run down but could find a seat with working USB and working reclining mechanism. On a full bus this could be a problem. Unlike previous journeys the air con wasn't turned up to eleven. The temperature was just right which meant you could grap some needed sleep sessions on the way down. Overal, very happy with journey and price.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Feb 7, 2020
I M
Air Conditioned too cold. They provided one blanket, water, some cookies. Too many stops drop in drop off people. Not enoughts to go for a drink or food, or toilet.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Feb 2, 2020
F B
We took the Express Bus asuming that it will be a premium travel option. Im fact this is not the case. Express doesn't mean you will drive from A to B in a fast way. The Bus stops every 30 minutes to pick someone up along the way or to collect some strange parcel from the street. This leads to a delay of almost 3 hours! On bookig confirmation time was estimated to be 11h - the trip took us 13,5h! Furthermore you only have two stops where you're allowed to go outside. One after 1h (what doesn't make any Sense) and one after 10 hours. You need to brace yourself because you definitely don't want to use the toilet on the bus. The door lock was broken, cabin was full of crap, no water and very dirty. You're not meant to go on this toilet anyway since all you get on this daytrip is a small bag of coockies and 500ml water. - bring your own food and water - wear long clothing (AC is freazing cold) - bring your own toilet paper Only positive thing is that provide USB power outlets on every seat. If you have any chance to travel an other way - use it!
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jan 31, 2020
M W
The trip went smooth. We arrived ahead of time. There was enough space to take a comfortable nap during the night trip.
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Jan 30, 2020
C J
Very nice
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jan 28, 2020
R G
Great service. And safety first. It took a long time to get to the bangkok southern bus terminal from sukhumvit. 2.5 due to rush hour. A recommendation of time from tourist sports would had helped.
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Jan 25, 2020
N O
Good service, we arrived at the hour mentioned. To bear in mind: they provide a nice blanket but I would advice some long sleeves and socks. No food provided, just a sweet snack, juice pack and water bottle.
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Jan 25, 2020
S F
Excellent and very comfortable bus
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Jan 25, 2020
D V
no complaints
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Jan 9, 2020
C G
Overall can’t complain, booked our seats at the front of the bus and had a good amount of space for our legs although width is tighter than in Europe. The bus was cool enough without being freezing and we stopped for a half hour break at services after 8 hours. Bus ended up being 2.5 hours late because although it says direct it does stop at other bus stations where people get on and off and we had an incident where a car pulled out in front of us and the bus hit the wing mirror. Not the drivers fault and at no time did we feel unsafe but 14.5 hours on a bus is a long time.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jan 8, 2020
S G
Well, the ride was okay. It was comfortable but the bus stopped very often and due to which it was late too. If you have no other option to travel then this can be an option.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jan 7, 2020
K S
The bus is fine .only thing is that bus doesnt stop frequently..just once for 10 mins in between 13 hrs ride. Advice to carry some snacks else you can end up starving. The bus driver was professional and the bus was clean :-)
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jan 5, 2020
L M
I loved the bus though the leg room was quite small. Also free snacks and food were provided. Only one big downside for me was the toilet...it was quite unappealing;
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jan 4, 2020
A A
Traveling is safe but toilet very dirty,
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jan 4, 2020
R K
Comfortable but little lengthy then average timing
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Dec 31, 2019
K T
We are not guided for the food and almost slept without having anything
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Dec 28, 2019
I N
Успешно забронировала билет на сайте и выкупила на стойке на южной станции. Расписание на сайте не соответствует. По билету отправился на 20 мин позже. И пришел на 1,5 часа позже, уж не знаю, по расписанию или по раздолбайству. Автобус в меру новый, с пледиком и бутылочкой воды. Остановился 1 раз вечером на 20 минут, потом "мчал" без остановок. В целом довольна, что не поехала с Као-Сан, там у автобуса была пересадка - стыковка на 2-3 часа.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Dec 25, 2019
R G
comfortable bus and seats reclined very far so I had a great sleep. Provided with a blanket, water and snack.
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Dec 23, 2019
O M
Все было хорошо, если не считать , что заявленное прибытие в 18.30, а по итогу в 20.30 За всю дорогу было 3 остановки, вода, печенье , обед включены в стоимость, что приятно удивило.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Dec 22, 2019
V S
First of all language problem, no one understand english at least 12go customer care should be good in to english. Bcz of this i have to suffer a lot to get my bus. Secondly bus has no fixed timing start late and arrival late, i was 3 hrs late in arrival, driver took only one stop in 14 hrs journey but he stopped bus many times to drop some packages. Overall it was not upto the mark experience.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Dec 11, 2019
G A
Nice and comfortable ride...
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Nov 24, 2019
B M
Bus operators were nice. Ride included USB, water, and cookies. However we arrived nearly 3 hours late and did not go to Southern Terminal as scheduled. Also kids were yelling and running around the back aisle which made it hard to sleep.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Nov 18, 2019
D T
Not the best ride ever, also webside is wrong on the timings it's not 12h it's 15h. Way too many stops at random places, also could be nice to have one more stop that we could go out the bus for short brake. The toilet on the bus is really nasty, ladys prepare to hold for long time.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Oct 7, 2019
T G
I bought two tickets to Phuket. I had a fantastic sleep. The seat was very comfortable and leaned back really well. My friends chair did not lean back and the attendant was unable to fix the seat. It was very uncomfortable trying to sleep at a 90 degree angle for 14 hours. It was super disappointing to pay for a vip bus and not being able to sleep.
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Aug 11, 2019
G J
A good trip however they stop to pick up and drop a lot of local people along the way. A little annoying as we are paying for an express trip
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Jul 28, 2019
A K
We took overnight bus from Bangkok to Phuket. We arrived to our destination 3h too late. We had one 15minute stop around 23.30 for toilet and snacks, but otherwise bus stopped many times during the ride but we dont know why, a bit too many times. There was no wifi and the charging ports didnt work. Otherwise the bus was quite comfortable, we felt safe and we also got snack, water and blanket. If you are booking the same bus we suggest you seats 37 and 38 (last seats in the upper deck on right) since they have far more leg space. Enjoy the ride! :)
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jul 28, 2019
I C
The seat did not work and usb charger did not work too.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jul 20, 2019
S B
Ride was fine but two hours late
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jun 21, 2019
M M
The bus was quite comfortable. My seat didn't have a seat belt though. Driver stopped multiple times for no reason. The speed they drove was quite fast, round corners and over bumps in the road which are very loud to drive over so made it difficult to sleep if you hadn't fallen asleep already. Seats recline quite far and air con wasn't too cold so made for an alright trip. We bought snacks beforehand because you only get a bottle of water and some biscuits as well as a blanket. Only really horrible thing about the bus was the toilet.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jun 17, 2019
H H
Was a good trip. Got there fast and was worry free the whole time!
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jun 12, 2019
O G
It was so good bus. Comfortable, clean, good temperature, nice service, kind staffs, and free wi-fi. Thank you
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Jun 4, 2019
L C
The bus way to noisy. The structure itself was shaking. The bus was old, and the bathroom was filthy... the only reason why I’m not rating this trip as 1 is because the chair was confortable
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), May 12, 2019
M W
The only thing that could have improved was that the bus had more stops. We took off at 7am and stopped (once) at 12am and arrived to phuket at 10pm. So i was super hungry, aside from that the bus was super comfy! They provided snacks, water and blankets which was an added bonus as the bus did get a little chilly due to the air con! Overall, it was a good journey. (Minus the length but that can’t be helped). Good value for money.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), May 11, 2019
H A
Cant say anything about other passengers but we got BUS at 1:30 on time and Seat No, 1,2 really that the view was so beautiful and refreshing. I made a lot of beautiful videos for my travelling history. Very happy with this travelling.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), May 9, 2019
D W
The trip itself was great but we sat beside the bathroom and the smell was vile. It made for a very long 12 hours, having the door constantly open and release the putrid smell.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), May 7, 2019
H K
There are many short halts during the trip due to which lights are turned on which is bit disturbing. Rest everything is fine. Took approx. 13-14 hours to reach Bangkok.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), May 1, 2019
G K
Bus arrived 3 h earlier to destination. Very comfortable and good seats! Would recommend!
Bus VIP 24, Bus Express (บัส เอ็กซ์เพลส), Apr 21, 2019
K P
too many stops made for the driver either to buy food or give/take things from other people ,so we were 1,5 hour late to reach our final destination. at least, a nice buffet was provided for noon
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Apr 20, 2019
A M
Had a very good trip in your aircon bus overbite to Phuket.The Driver was excellent ant his assistant very good.The water and biscuit was great.The blanket supplied was essential for night travel.Very happy thank you
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Apr 20, 2019
L L
We arrived 30 mins late
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Apr 19, 2019
M B
Toilet not working - no stops for toilet or food break and 3,5 hours late
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Apr 6, 2019
B E
For two backpackers on a budget and not bothered how long it took this was the perfect option. Bus was clean and comfortable and spacious. If you want loads of left room book the back two seats on the left side upstairs.
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Mar 26, 2019
M S
Gorąco nie polecam, kierowca straszny idiota ( przerwy robi sam dla siebie nie można w tym czasie opuszczać pojazdu)
Bus Express, Bus Express (บัส เอ็กซ์เพลส), Mar 14, 2019
3.7
363 customer reviews
5
30%
4
29%
3
22%
2
19%
1
0%
99.5% of 14,301 travelers were presumably happy with Bus Express as they left good or no review