Bus Express

Company Information

Bus Express are a specialist bus company who exclusively run a service between Bangkok and Phuket. The service runs between Bangkok Southern Bus Terminal ( Sai Tai Mai) and Phuket Bus Terminal 2 (located in Phuket town, where Thoranee Thong intersects with Thepkrasattri Road).

Routes served by Bus Express

The company runs a daily schedule of six departures every day in both directions. They offer both a cheaper Express and plushier VIP24 service (24 seats only), and the journey duration is around 14 hours.

Bangkok–Phuket

From Bangkok to Phuket, only one of the six departures is in the morning at 6.40am (Express). The remaining five departures are all overnight services, with one leaving at 3.30pm (Express), two at 5.30pm (Express and VIP), one at 6.30pm (Express), and the final departure is at 8.30pm (VIP).

Even if there is a wide choice of overnight departures, try to book them at least a couple of days in advance as Bangkok–Phuket route is one of the most popular in the country and is sold out quickly even during weekdays and low season period.

Phuket–Bangkok

From Phuket to Bangkok, there's also only one morning departure at 6.30am (Express), two departures in the afternoon at 1.30pm (Express) and 3.30pm Express), one at 5.00pm (VIP), and two final departures at 6.30pm (Express and VIP).

Keep in mind

As mentioned above, Bus Express offers both an Express and a VIP service. The Express is adequate if you are on a budget (although less adequate than that of other operators!), with a ticket costing around THB650, whilst the VIP service costs around THB1,000.

All the buses have air-con, on board toilets, stewards and provide snacks and water. Meals are served at the stop or in the beginning of your journey in the form of a lunch box containing some rice and curry and are included into ticket price.

If you can afford, do opt for a VIP24 as it is the most comfortable type of buses found in Thailand with only three seats per row instead of usual four resulting in more legroom.

Compared to the other two main operators, Phuket Travel and Phuket Central Tour, it's not as popular or reputable as the former, but is a more frequently used operator than Phuket Central.

However, the reviews of the service are generally more negative than Phuket Central. Similarly to Phuket Central, the VIP service receives more favourable reviews than the Express service.

Pros

Positives about the services provided include co-operative staff, comfortable buses and a nice meal at the stopover (VIP bus only).

Also, the service is generally on time and is considered by a number of customers to be generally good value when taking into account the price of the ticket.

Cons

As with Phuket Central, a number of improvements to the service have been suggested. One of the top complaints is that the bus is very cold, so it's essential that you take some warm clothes to wear.

There have also been several cases of the bus stopping on numerous occasions along the way, not stopping at all or for too short a time, and also some late arrivals.

The driving style sometimes leaves much to be desired, the seats are uncomfortable and in some buses, the seats are cracked or do not recline for sleeping.

Travellers reviews

To our great surprise, travellers often complain about buses being late and making numerous stops en-route. While it can happen, especially if you travel during holiday periods or long weekends, it is quite uncommon for buses in Thailand in general to arrive much later that the schedule states.

Air-conditioning is almost always an issue people complain of. Do have some warm clothes at hand –sweaters or light jackets are great, hoodies are even better; but pashminas do a good job, too.

Toilets are sometimes smelly. Unfortunately, it often happens on long distance routes; so try to get a seat as far as possible from the toilet and use those at the bathroom stops.

Schedule Bus Express

Bus Express XL
06:40, 15:30, 18:30
Bus VIP24 24
17:30, 20:30
Bus Express XL
06:30, 13:30, 15:00, 17:00
Bus VIP24 24
18:30
3.0
198 / 7,453
5 39
4 45
3 35
2 32
1 47
98.9% of 7,453 travelers were presumably happy with Bus Express as they left good or no review

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

Apr 20, 2018
bus Express, Bus Express
★☆☆☆☆
The bus was old. It was going very slowly and stopping at so many spots. So, we reached 3 hours late. I would definitely not recommend this.
Apr 14, 2018
bus Express, Bus Express
★★★★★
Enjoyed the trip! Great service
Apr 12, 2018
bus Express, Bus Express
★★★★★
Seats are comfortable... Good bus for travel Bangkok to Phuket
Mar 30, 2018
bus VIP24, Bus Express
★★★★☆
Удобные широкие сидения. С собой надо брать надувную подставку для ног для более комфортного сна. Из минусов - не было вайфая в автобусе, юсб розетка возле нас не работала. Но это мелочи, т.к.была сим карта и внешняя зарядка. Кормили 1 раз: печенье, 0.5 воды, пакетик сока. Может было и второе питание утром, но мы спали. Ночью была остановка у ночного магазина. В автобус надо брать теплые вещи, т.к.пледа, который выдают, может не хватить для борьбы с кондиционером.
Mar 21, 2018
bus VIP24, Bus Express
★★★☆☆
To cold
Mar 20, 2018
bus Express, Bus Express
★★★☆☆
No Wi-fi, it was late to bangkok about 2h, only 2 breaks on the way
Mar 17, 2018
bus Express, Bus Express
★★★★★
USB not working in all bus..A/C it’s winter ❄️ in the bus! MDR
Mar 2, 2018
bus Express, Bus Express
★★☆☆☆
The ambience should be improved more. There lobby should be air-conditioned. They should announce arrival a d departure of coaches in English as well. There should be digital display of arrival and departurr time. Good to know there are prayer halls for Muslim males and females complete with ablution facility.
Mar 2, 2018
bus Express, Bus Express
★☆☆☆☆
Who is the wi fi ?
Feb 24, 2018
bus Express, Bus Express
★☆☆☆☆
AC did not work at all and it was very hot. We had no lunch or snacks. We arrived after 1830...more like 2045 if not later
Feb 23, 2018
bus Express, Bus Express
★☆☆☆☆
Un incubo nightmare, il bus delle 13.30 da me prenotato non esisteva, mi danno un posto nel autobus delle 15.00, altro che autobus VIP, una bidonville, l'odore di urina e cosi forte che molte persone vomitano, aria condizionata che non funziona, mi dicono che autobus arriva alle 03.00 di notte e invece io mentre scrivo la recensione sono ancora sopra l'autobus e sono le 04.20, insomma una merda, e dire che nel viaggio ho visto altre compagnie di autobus che non sono in questo sito che si possono chiamare veramente VIP, sconsigliò vivamente di acquistare il biglietto in questo sito.
Feb 18, 2018
bus Express, Bus Express
★☆☆☆☆
My friend and I sat downstairs where the aircon was very weak. As a result I ended up with heatstroke
Feb 15, 2018
bus Express, Bus Express
★☆☆☆☆
The worst bus journey I have ever encountered. Do not recommend to any tourist as no one is able to speak English or read google translation. Took hours over the expected time. The aircon was absolutely freezing and no one would turn it off. The “shops” they stopped at were extremely poor I haven’t had any food in 14hrs. Don’t make the same mistake people - I won’t.
Feb 14, 2018
bus Express, Bus Express
★★★★☆
I dont know why they always lies on the arrival time. they say 12hs but honestly is +15hs. Did it twice already. Bus is confortable. Staff ok. Meal is really good. Driver stops many times here and there. Overall I recomend it but get ready to arrive way later than they say
Feb 13, 2018
bus Express, Bus Express
★★★☆☆
The took us to a different terminal, not the southern as the ticket said. The trip was really slow and with way too many stops. Also pretty cold in the bus. The seats where comfortable.
Feb 13, 2018
bus Express, Bus Express
★★★☆☆
Rude driver, arrived 2h late. The bus is clean, good ac.
Feb 7, 2018
bus Express, Bus Express
★★★★☆
Very Cold bus ❄
Feb 6, 2018
bus Express, Bus Express
★★★★☆
I have travelled without probleem
Feb 5, 2018
bus Express, Bus Express
★★☆☆☆
way too long
Feb 2, 2018
bus Express, Bus Express
★☆☆☆☆
WORST EXPERIENCE EVER!!!!! Constant stops in the middle of the night doing sketchy things (men loading heavy garbage bags into the luggage part), dropping people off at all hours along the road, stopped us at the wrong terminal, etc. Do not ride
Jan 31, 2018
bus Express, Bus Express
★★★☆☆
trip was uneventful which I suppose, is want you want from a bus trip. The bus was relatively clean, if a little worn. The AC worked well and there was a blanket one each seat to use. They gave a couple bottles of water and a snack which was nice as well as stopped for an included lunch. The lunch was actually pretty good.
Jan 5, 2018
bus Express, Bus Express
★★★★★
Good
Jan 2, 2018
bus Express, Bus Express
★★★★★
save and nice journey.i saitsfy
Jan 2, 2018
bus Express, Bus Express
★★★★☆
the trip with this conpany was ok .The bad thing is just made one stop and really short of 20 min of the 12 hs trip. and finally took 3 hs more to arrive to Bangkok
Jan 2, 2018
bus Express, Bus Express
★☆☆☆☆
This was such a horrible experience. First, they tell me my seat is wet and to just put a blanket on it. Well, it didn’t take long to figure out that it was wet from urine. That’s not okay! Second, this trip says 12 hours. It took 16. I barely made it to my hostel before the midnight check in. They only offer one bottle of water and one package of Oreos for the whole trip. No entertainment. Two stops for breaks but you would t know that other than by following everyone else because non of the operators speak English. This was such a horrible experience for me.
Jan 1, 2018
bus Express, Bus Express
★★☆☆☆
The trip was too long.
Dec 29, 2017
bus VIP24, Bus Express
★★★★☆
It was a good experience. Would recommend for people trying to save a lil money
Dec 28, 2017
bus VIP24, Bus Express
★☆☆☆☆
Driver blared music until 1 am.
Dec 27, 2017
bus Express, Bus Express
★☆☆☆☆
We had to get a new bus that was far more expensive
Dec 26, 2017
bus Express, Bus Express
★★★★★
Very convenient to work with 12go Asia, I highly recommend them. Bus is fine, just very very cold! Snacks are just a bottle of water and a packet of cookies. One stop on the way.
Dec 24, 2017
bus Express, Bus Express
★★★☆☆
We arrived about 1,5 hours late. One bathroom break for the passengers but like twenty bathroom breaks for the drivers. There was a toilet on the bus though. We got water and cookies at the start of the journey. 1000 kilometers for 600 bath is awesome.
Dec 22, 2017
bus Express, Bus Express
★★★★★
Enjoyed it alot
Dec 19, 2017
bus Express, Bus Express
★★★★★
Great tour without any problems!
Dec 8, 2017
bus Express, Bus Express
★★★★★
Excellent service, thank you x
Dec 6, 2017
bus Express, Bus Express
★★☆☆☆
We originally booked for 0640 but when redeeming our ticket at the counter in the bus terminal it was changed to 0700 and left about 10min late. There was a lot of construction on our route which meant the journey was 15hours instead of 12 and we didn't stop for lunch. I assumed we would as we stopped frequently on the journey which is what led to such a delay but never stopped long enough for even a coffee break. We were given complimentary biscuits and bottled water at the beginning of our journey and I wish I had rationed them over the journey not having them as a morning tea and then hungry the rest of the trip. I recommend packing your own food and also to bring a raincoat/jacket as the A/C is freezing and will stop the chill getting to your skin. Staff are friendly but English is basic, I wish the counter staff who spoke better English gave a more informed itinerary of the journey for future travellers. Oh and the bus was leaking in seats 1,2,3 and 4 at the front from torrential rain so I suggest not choosing those seats if you want dry feet
Dec 4, 2017
bus Express, Bus Express
★☆☆☆☆
Bus was really dirty, toilet was unbearable. The trip also indicated 12 hours but it took 15.5 hours. The staff seemed nice but didn’t speak any English.
Nov 24, 2017
bus Express, Bus Express
★☆☆☆☆
The bus was dirty and the toilet was so disgusting. The bus smelled of toilet and gas. There were ants everywhere. This bus need to be cleaned inside out.
Nov 23, 2017
bus Express, Bus Express
★☆☆☆☆
The Worst kind words won't be enough
Nov 22, 2017
bus Express, Bus Express
★★☆☆☆
most of the time, buses are on time, but this bus was almost 4 hours late :(
Oct 9, 2017
bus VIP24, Bus Express
★★☆☆☆
Haven't got food.

Stations Bus Express

Phuket Bus Terminal (2) Southern Terminal