The company changed the time and didn't let.me cancel. And then 12go didn't answer. Didn't proceed the refund and then didn't want to pay for the difference in the price between the 2 times.
Ferry Speedboat, Gili Gili Fastboat, Apr 1, 2023
Poor service, treated us more like cattles. No correct prices from Gili Air to Gili Meno.
Ferry Speedboat, Golden Queen Fast Boat, Mar 29, 2023
They got delayed for almost 30 min. Just 1 small port for all the companies
Ferry Speedboat, Ostina Fast Boat, Mar 28, 2023
Good enough! The bar seems to be pretty low for a lot of these fast boat companies. But I thought Golden Queen was pretty good. The ocean was pretty calm, so that helped. The boat was timely and comfortable enough. AC was running, not truly cold, but mostly just keeping the cabin from being too hot.
People can sit up top, which helps spread people out so the cabin doesn't feel over-packed.
Some people get upset about the additional 10,000k harbor fee (so cheap that I can't imagine being upset about that).
However, paying the tax was a little unclear. From the Golden Queen check-in office, a Golden Queen employee told us to follow him to the dock, and then turns around and is like "do you have your receipt for the harbor fee?". And everyone is like no, wtf is that, I just followed you here. He then points in a general direction to go pay the fee. Making everyone feel stupid and confused. So that part was a little misstep in the process that could be fixed easily.
Only complaint of the boat would be the gasoline smell in the cabin, but it got better once the boat was moving. And maybe turn the AC colder by a little bit.
Ferry Speedboat, Golden Queen Fast Boat, Mar 26, 2023
Aircon working on one side of boat. Boat left on time. Was quick trip. Went smoothly. no frills. Good price. This is not a luxury boat. Normal boat.
Ferry Speedboat, Ostina Fast Boat, Mar 22, 2023
very well organized & on time.
Ferry Speedboat, Eka Jaya Fast Boat (Eka Jaya Fast Boat), Mar 20, 2023
The trip was very easy due to the kind and organized staff. The seats were comfy, the AC was great and they sell water/ snacks if needed!
Highly recommend! Terima kasih, Guys!!
Ferry Speedboat, Eka Jaya Fast Boat (Eka Jaya Fast Boat), Feb 24, 2023
Pick-up service was a little past agreed time but we arrived at “departure port” on time.
“Departure port” are big words for this part of the beach where the boat leave for Lombok and a kitchen table on the beach as ticket office
Downside of departure from public beach are the women, men and children trying to sell all kind of rubbish
Ferry Speedboat, FreeBird Express, Jan 23, 2023
People was drinking heavily, others crying because of stormy sea. Some of the crew members was also taking some beers, and was more concern to sell beer than to take care of safety.
Ferry Speedboat, Eka Jaya Fast Boat (Eka Jaya Fast Boat), Jan 5, 2023
1,5 Hour delay without any information. Padang Bai has an extra tax 10K, payment separately at the harbour and then they check the receipt again at the entrance, very annoying!
Boat inside hot as hell
Ferry Speedboat, Kurnia Jaya Fast Boat, Nov 8, 2022