ID
Ignacio D⭐ Very disappointing experience.
We arrived at our destination 1 hour and 40 minutes late, which caused us problems with our travel schedule and forced us to change our plans.
During the journey, we were also left at a roadside restaurant for lunch and were rushed to order without being shown any prices. We ordered one small chicken dish, one portion of rice and one Coke, and were charged 400,000 VND. Knowing the usual prices in Vietnam, this seemed completely excessive and felt like a tourist scam.
The bus driver’s attitude was also extremely disrespectful. This was not just a one-time incident: every time we asked him something, he responded rudely and made dismissive hand gestures. During the lunch stop, he also looked at us and laughed with the other drivers. We felt very uncomfortable and disrespected throughout the journey.
We contacted the company directly to explain what had happened before leaving a negative review, hoping they would take responsibility and offer a solution. They did respond to our complaint, but unfortunately, they did nothing to resolve the situation or offer any compensation or solution.
Overall, this was a very disappointing experience and far below the level of service we expected from a professional company. We would not recommend this service.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Aug 16, 2026
LH
Léa HWe couldn't sleep because bus was shaking too much. Plus one seat couldn't bend totally meaning you were half up and one seat had problem with air conditioner so it was freezing
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Aug 16, 2026
Y
Yazmine Bus was hours late with no communication unless we asked first, host was okay, none of the power features worked
Hanoi to Sapa, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Aug 14, 2026
VJ
Vincent JA must-do experience if you're traveling to Vietnam! The trip from Hanoi to SaPa was flawless 👍
Hanoi to Sapa, Bus Double cabin, Sao Viet, Aug 14, 2026
BS
Benjamin SOnly great because staff were pushy and headrest broken. Toilet breaks not clear. Told off for trying to use the entertainment tv.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Aug 4, 2026
SA
Salim AThe journey departed on time, although the trip to Sapa took longer than advertised. Overall, it was a comfortable, clean, and safe ride, and the staff were kind, courteous, and helpful throughout.
There are, however, a few areas for improvement. Wi-Fi would be a welcome addition, the bathroom should have running water, and the blankets could be cleaner. The LCD entertainment screen was also not working during the journey. In addition, the ticket showed the wrong departure address in Hanoi, which caused unnecessary confusion.
Despite these issues, the overall experience was positive, and with a few improvements, this would be an excellent transport service
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Aug 4, 2026
AV
Agrani VThere was no clear communication from the teams end and people were extremely arogant looking at us like we comf from
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Aug 4, 2026
R
Raveena It was perfect experience very polite staff and very humble.
Love from India
Regards
Raveena
Hanoi to Sapa, Bus VIP Cabin 22, Daiichi Travel, Aug 3, 2026
OK
Orhan KMy journey from Hanoi to Sa Pa with Sao Viet was very good. The driver was punctual, and I was satisfied with the overall service.
During one of the rest stops, I got off the bus for a few minutes. Even though it was time to leave, the driver kindly allowed me a little extra time to buy a snack and waited for me. I really appreciated that gesture.
The 6-hour journey was comfortable, we arrived on time, and everything went smoothly. Overall, I had a very positive experience and would recommend this company.
Hanoi to Sapa, Bus Single Cabin, Sao Viet, Jul 29, 2026
DU
Deniz UEverything was perfect
Hanoi to Sapa, Bus VIP Limousine 11 VIP Seat, Sapaking Limousine, Jul 28, 2026
