Bus Kia Grandbird, Giant Ibis Transport, 13.02.2020
Very friendly bus driver and guide! Comfortable bus! On time!
Only bad thing: this is the second time now, where snacks were promised when buying the ticket but we didn't get any.
Overall still very positive experience!!
Bus Hotelbus, Virak Buntham Express, 18.12.2019
It was freezing cold and music was played very loudly at 3 am. We arrived 2 hours earlier than expected.
Bus Kia Grandbird, Giant Ibis Transport, 19.10.2019
Bed was very small for european people, if its rain you will be wet on your seat :D
Bus Kia Grandbird, Giant Ibis Transport, 27.03.2020
Friendly comfortable ride. We really enjoyed the experience.
Bus Kia Grandbird, Giant Ibis Transport, 20.02.2020
This Bus was the best form if night travel. Better than travelling by plane. Had a great sleep even though bumpy roads. Felt safe and drivers took regular breaks. 'Big man' our steward was very friendly and helpful! Thank you!
Bus Kia Grandbird, Giant Ibis Transport, 15.02.2020
Aside from the uncertainty regarding pickup location (due to building works) the trip was an absolute pleasure. Very friendly staff as always with giant ibis. The beds were spacious and comfortable for westerners, with a functional and clean toilet on board. It seems giant ibis are the best when it comes to long distance transport in Cambodia.
Bus Kia Grandbird, Giant Ibis Transport, 01.02.2020
Better than the other busses. Worth the extra money you pay. The wifi was working maybe 60% of the time. The pick up point was clear. You got water in the bus. The bus was clean.
Not very nice are the beds. Hard as stone. And also the traveling time from Sihanoukville to SR is stated with 10 h. It was 12. If the company knows that the bus stop everywhere without reason and will never make it in 10 h why don’t just say 12 from beginning? It was also a big mess to get beds for everyone. Even everybody had a reservation for a specific bed the stuff spend long time to give new beds.
Don’t get me wrong. Still the best night bus I have had.
Bus Hotelbus, Virak Buntham Express, 26.01.2020
Cabins too small and shared with strangers. No information about toilet stops.
Bus Luxus, Virak Buntham Express, 26.01.2020
Terrible service: extremely rude staff (they changed our seats without allowing us to go to the seats we had booked), crazy air conditioning (one blanket was not enough and when I asked the driver to turn the a/c down he did for 5 minutes and then turned it back on). Nobody spoke a word of English in the bus which obviously makes all things a bit harder when there are only tourists on the bus. On the way to Sihanoukville I traveled with Giant Ibis which offered a much better service
Bus Luxus, Virak Buntham Express, 11.01.2020
The journey was ok, but it wasn't the bus saw in the pictures, when we booked.
Bus Kia Grandbird, Giant Ibis Transport, 01.01.2020
The pickup point that shows up in the e-ticket and instructions is WRONG. I had to walk and ask the whole town to find out where the right pickup point was. It wasn’t given any contact for giant ibis and the address for their office in google maps is wrong. The beds in the bus are not that comfortable.
Bus Kia Grandbird, Giant Ibis Transport, 18.12.2019
Wrong departure point on ticket caused unnecessary stress, no seatbelts even though it said so in their advertisement. 2hrs delayed.
Bus Luxus, Virak Buntham Express, 16.12.2019
Beautiful is comfortable for sleeping. The journey done this way is truly amazing. They were also very fast, they arrived an hour earlier
Bus Kia Grandbird, Giant Ibis Transport, 15.12.2019
Giant Ibis do seem to be the safest and most reliable bus option in Cambodia we've come across online and so for that this was worth the money also. However there's a few things that could definitely be improved about the sleeper service:
The main problem was the map given on the ticket was out of date, meaning we were confused and rushed at the last minute trying to find the bus! Luckily we called and they waited. I've since realised this is probably 12Go's error - as I bought this through them. Update your maps 12Go! (This was for Sinhoukville pickup).
The bus could do with a lower / better rail so that there's less chance of falling out of the top bunks.
The bus had no curtains also, so the sun came in and made it harder to sleep.
The bed is ok but could definitely be more comfortable.
Bus Kia Grandbird, Giant Ibis Transport, 01.12.2019
It was the most expensive among all 3 choices I had (U$25) and the advertise promised 10h and arrival at 5:00 but it was just like the other ones. It took us 12h to get there.
Only advantage the bus had WC and I was able to choose my seat
Bus Kia Grandbird, Giant Ibis Transport, 22.11.2019
This was much better than I anticipated. I managed to sleep for the majority of the journey no problem. Pillow and blanket provided and the temperature was fine.
Bus Kia Grandbird, Giant Ibis Transport, 30.10.2019
Excellent service and bus condition. Departed and arrived on time
Bus Kia Grandbird, Giant Ibis Transport, 26.10.2019
WIFI was very WEAK! Very bad smell in the bus which means that the vantilation is not good. the pillows where too small and thin.
Bus Kia Grandbird, Giant Ibis Transport, 18.10.2019
Really bumpy for the whole journey. Was not able to sleep for the most part of the journey , bad squeaky sleeper bus. Air con vents leaking onto beds. Bad value for money. But the bus attendant was nice and friendly.
Bus Kia Grandbird, Giant Ibis Transport, 31.08.2019
It is great that they have beds in the bus, but it was very, very cold, and the wifi did not work at all.
Bus Kia Grandbird, Giant Ibis Transport, 17.08.2019
Air conditioning didn’t work. Worst sleep ever. Couldn’t breathe in the heat
Bus Kia Grandbird, Giant Ibis Transport, 06.08.2019
My suggestion would be to Improve the toilet quality and clean the a/c filter
Bus Kia Grandbird, Giant Ibis Transport, 30.07.2019
The bus ride was good. Little cubby to sleep in with your bag. We were stuck in traffic for around 2 hours and were only 30 minutes late arriving. Would be 5 stars for the price if bathroom had a light, garbage or able to flush. Bring your own toilet paper & be prepared to squat without a seat.