50
Verfügbarkeit wird überprüft
Lade Reisedaten

Von Sapa nach Hanoi mit dem Charter

Jeder-
Sapa
Zeit
Hanoi
4h 10m
sofortige Bestätigung
  Fahrzeug, all inklusive

Von Sapa Lao Cai nach Hanoi mit dem Zug

20:55
LCA Sapa Lao Cai
04:30
HNO Hanoi
7h 35m
Stornierung möglich
20:55
LCA Sapa Lao Cai
04:17
GLA Gia Lam, Hanoi
7h 22m
Stornierung möglich
 
20:55
LCA Sapa Lao Cai
04:30
HNO Hanoi
7h 35m
Stornierung möglich
20:55
LCA Sapa Lao Cai
04:32
HNO Hanoi
7h 37m
Stornierung möglich
 
20:55
LCA Sapa Lao Cai
04:17
GLA Gia Lam, Hanoi
7h 22m
Stornierung möglich
 
#SP2
20:55
LCA Sapa Lao Cai
04:30
HNO Hanoi
7h 35m
Stornierung möglich
#SP2
20:55
LCA Sapa Lao Cai
04:30
HNO Hanoi
7h 35m
Stornierung möglich
20:55
LCA Sapa Lao Cai
04:30
HNO Hanoi
7h 35m
Stornierung möglich
20:55
LCA Sapa Lao Cai
04:30
HNO Hanoi
7h 35m
Stornierung möglich
20:55
LCA Sapa Lao Cai
04:30
HNO Hanoi
7h 35m
Stornierung möglich
20:55
LCA Sapa Lao Cai
04:32
HNO Hanoi
7h 37m
Stornierung möglich
 
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
 
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:15
GLA Gia Lam, Hanoi
7h 35m
Stornierung möglich
 
21:40
LCA Sapa Lao Cai
05:30
HNO Hanoi
7h 50m
Stornierung möglich
21:40
LCA Sapa Lao Cai
05:00
YVI Yen Vien, Hanoi
7h 20m
Stornierung möglich
 

Von Sa Pa SapaExpress nach Hanoi mit dem Bus

13:15
Sa Pa SapaExpress
19:15
Hanoi SapaExpress
6h
15:15
Sa Pa SapaExpress
21:15
Hanoi SapaExpress
6h
15:30
Sa Pa SapaExpress
21:00
Hanoi SapaExpress
5h 30m

Von Sapa GreenLion nach Hanoi mit dem Minibus

15:00
Sapa GreenLion, Lao Cai
20:00
Hanoi GreenLion
5h

Von Sapa SSB nach Hanoi mit dem Bus

08:00
Sapa SSB
14:30
Hanoi SB
6h 30m
13:00
Sapa SSB
19:30
Hanoi SB
6h 30m
15:15
Sapa SSB
21:45
Hanoi SB
6h 30m
15:15
Sapa SSB
21:15
Hanoi SSB
6h
22:00
Sapa SSB
02:30
Hanoi SB
4h 30m

Von Sapa SSB nach Hanoi mit dem Minibus

08:00
Sapa SSB
13:00
Hanoi SSB
5h
14:00
Sapa SSB
19:00
Hanoi SSB
5h
14:30
Sapa SSB
19:30
Hanoi SSB
5h
15:00
Sapa SSB
20:00
Hanoi SSB
5h
15:30
Sapa SSB
20:30
Hanoi SSB
5h

Kundenbewertungen von einer Gesamtzahl an 8,231 Fahrgästen die bereits auf dieser Route gereist sind.

Die Unternehmen, mit denen wir bei 12Go zusammenarbeiten, bieten drei verschiedene Arten von Service:

Billig, schnell, gut – aber meistens kann man nur zwei davon haben!
Billig & schnell ist leider oft nicht gut (z.B. Busse zur/von der Khao San Road, regionale öffentliche Busse oder Wagen der 3. Klasse im Zug)
Billig & gut, ist dafür aber nicht schnell. (z.B. VIP Züge in Thailand).
Schnell & sut ist meist nicht gerade billig (z.B. ein privater Limousinenservice, VIP24 Busse, im Gegensatz zu den Expressbussen).

Man muss also eine Wahl treffen! Wir möchten an dieser Stelle noch einmal darauf hinweisen, dass obwohl wir alle unsere Angebote regelmäßig überprüfen, wir doch hauptsächlich ein Marktplatz für verschiedene Reiseagenturen sind. Dies bedeutet, dass unser Fokus auf dem Verkauf von Tickets und auf der Verfügbarkeit von Transportmitteln liegt. Ob sich in jedem Bus der Sitz ganz zurückklappen lässt, können wir leider nicht beeinflussen.

29.05.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★★☆
Tolle Betten und guter Service. Kein Ekelfaktor :) Toiletten sind eben Zug Toiletten;)
30.04.2018
van VIP, Grouptour
★★★★☆
Hat alles super funktioniert. Nur in der kommunikation und abfartszeit hat es etwas gehapert. Wurden am Hotel abgeholt und auch abgesetzt. Abholen hat unser Hotel in SaPa telefonisch geregelt. Empfelenswert!
25.04.2018
train #SP2 VIP Sleeper 4x, Orient Express
★★☆☆☆
Meine Boarding-Karte war nicht dort. Sie haben diese vergessen. Niemand wollte sich betroffen fühlen. Service war sehr schlecht und niemand konnte nur ein wenig englisch. Und der Zug war sehr sehr laut und hat schlimmer gerüttelt als auf einer Achterbahn.
14.04.2018
bus VIP, Sapa Express
★★★★★
Alles super
29.03.2018
van VIP, Grouptour
★★★★★
Hat hervorragend funktioniert und war sehr bequem!
24.03.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
We arrived at 2 am instead of 4:30 am.... that’s not a night bus since we had to book a hostel!!!
13.03.2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
The trip was very straight forward and they even gave out a drink of water and a snack - would recommend. Only reason it’s not 5 stars isn’t that the departure location is hard to find (not on map) and the driver was very loud and constantly turning the lights on and off
11.03.2018
van VIP, Grouptour
★★★★☆
Bad aircondition. It was cold. No heater.
07.03.2018
train #SP2 VIP Sleeper, Vietnam Railways
★★★★★
Alles ohne Probleme. So stellt man sich das vor.
16.01.2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
Buy better trains But softer matrasses
19.06.2018
van VIP, Grouptour
★★★★★
Fast, Efficient, Reliable, Great Driver. Highly recommend this service
17.06.2018
van VIP, Grouptour
★☆☆☆☆
HORRIBLE! Driver was over an hour late to pick up and didn't apologize or even say hello for that matter. Then We were forced to sit in the front seat when there were 2 seats open in the back. We were simply told "no" when we asked if we could sit there (and that was the only word the driver spoke the entire ride). So we sat crammed in the front with our knees against the dashboard in seats that don't recline. At the end of the trip he dropped off everyone at their hotel except us! We were dropped off at their office and had to walk 5 blocks with our luggage. We paid for and expected a nice, comfortable and convenient ride but it was the complete opposite.
17.06.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★★☆
Train cabin clean. Water, toothbrush and slippers provided. Bunk was comfortable and the covers were perfect
10.06.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Because of the very poor reviews and the advice from other travelers and our host in SAPA we did not took this bus with Grouptour and instead we traveled with Greenbus cheaper and comfy and clean.
03.06.2018
bus VIP Sleeper 41, Sapa Express
★★★★☆
Great way to see the country, very comfortable!
31.05.2018
bus VIP, Sapa Express
★★★★★
Excellent service and highly satisfying.
28.05.2018
van VIP, Grouptour
★★★★☆
I always forget that the private booked VIP buses do not run on as tight a schedule as trains, we were the first pickup for the van and he was 15 minutes late, after all pickups we ddin't leave Sapa until an hour after we should have. The ride is great for the first half, sit on the passenger side for the best views as you wind down out of the mountains. The second half of the trip on the highway is less exciting, and somewhat bumpy as the road is not smooth at the transitions onto / off of bridges.
25.05.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★★☆
Clean and confortable cabin. Enough space for our family of four and the luggages. Good service in the train. Toilets clean enough. Of course it shakes a lot but it's a train...the kids had a really good night of sleep. A nice experience!
22.05.2018
bus VIP Sleeper 41, Sapa Express
★★☆☆☆
Because I was left on the bus the only seat available was one where three people sat together with no division, and right next to the restroom which smelled badly
20.05.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★★★
Sapaly was excellent. They have thick firm mattresses which have just enough give to be comfortable. Slept almost the entire journey. Please change the ticket instructions, as the office where tickets get collected is at a restaurant near the station, not in a hall at the station.
19.05.2018
van VIP, Grouptour
★★☆☆☆
We arrived more than one hour late in Hanoi. Driver did not speak any English at all, couldn’t even tell us for how long we paused at the rest stop. It also seemed that the driver picked up some friends to drop them off in another town which costed quite a lot of extra time when we were already late. They also refused to drop us off at our hotel because it wasn’t in the old quarter. A bit stupid since it was JUST outside the old quarter. Only positive thing we can dat is that the van is comfortable.
19.05.2018
bus VIP, Sapa Express
★★★★☆
Left pretty much on time (7 minutes late) did 2 stops, one short and one longer for dinner. Very nice and energetic stewardess that explained the trip in detail. Offered 2 small waters and a pack of cookies , always a nice touch. Nice comfy seats. Wi-Fi was not perfect and there was no place to charge cell phone.
15.05.2018
van VIP, GreenLion Bus
★★★★☆
Excellent. Left on time, good and safe driving, stops at good services and great communication from customer services. Only reason it's not 5 stars is that a lot of the comms quote 8pm expected arrival time (if leaving Sapa at 3pm for Hanoi) but then direct email comms with greenlion said 8:30pm. Then we arrived around 8:50pm.
10.05.2018
bus VIP, Sapa Express
★★★★★
Professional, fun and very comfortable!
09.05.2018
train #SP4 VIP Sleeper, Vietnam Railways
★★★★★
No problems, all went well.
08.05.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★★☆
Train cabin, Sapaly express, very clean and comfortable. Departed and arrived on time. 121goasia need to be clearer about ticket pick up in Lao Cai. Voucher said something about a ticket hall at the station. Wasn't so. Restaurants act as agents for, for example, Orient and Sapaly.. Thankfully King Express office staff explained where I could get my tickets, Hai Nhi restaurant for Sapaly, Peter Chef for Orient etc.
06.05.2018
train #SP2 VIP Sleeper, Vietnam Railways
★★★★☆
Everything was great EXCEPT FOR the musical torture that transpired at 4am and sustained for an entire half an hour. Let’s just say we were sufficiently awake by the time we arrived.
05.05.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Terrible!do not use night bus with them, you would not sleap at all...and guide does not speak english,bus arrived two hours early so it means 2:30am instead 4:30 am,when everything was closed of course so we end up paying for a hotel for a few hours... They basicaly kicked us off the bus onthe street where Lots of taxi drivers (probably not official)were waiting trying to get rid od us...if we didnt have Gps on mobile we would be lost...moreover some people who wanted to go to airport were literally droped off in the middle of highway ...crazy!
03.05.2018
bus VIP, Sapa Express
★★★★★
Great guide and top notch service.
02.05.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★☆☆
The beds were average, the cleaness was ok but the couch was too hot
01.05.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★★★
Great stay, stuff was super friendly and the bed very confortable.
28.04.2018
bus VIP, Sapa Express
★★★★★
Nice bus, great driver, awesome and enthousiastic guide!
28.04.2018
van VIP, Grouptour
★★☆☆☆
We were made to seat at the front seat of 2 person as the vehicle is full and we were the last to be picked up. i don't think it is fair to let us seat uncomfortably at front when we paid the same price as others. As we refuse to board, we agreed to take a cheaper option of sleeper bus. It was not as comfy and the driver speaks no english. The agent did not inform the driver that we are going to the old town hanoi, and when we told the driver, it was already almost outside of the city. The bus dropped us in middle of nowhere and we had to use and pay for taxi to our hotel. I think the front seat should not be sold or at least at cheaper price.
26.04.2018
bus VIP Sleeper 41, Sapa Express
★★★★★
It was a very comfortable ride in the sleeper bus, also a great price and well organised service.
24.04.2018
bus VIP Sleeper 41, Sapa Express
★★★★★
Great trip
23.04.2018
train #SP2 VIP Sleeper 4x, Orient Express
★★★★★
Smooth and easy. We liked it :)
22.04.2018
van VIP, Grouptour
★★★★★
Very comfotable shuttle bus (limosine). It is reccomended to implement Seat reservation. That avoids uncomfertable situations between the passengers.
22.04.2018
van VIP, Grouptour
★★★★★
We have a comfortable seat. And a courtesy bottel of water. For a little additional fee. The company drop off at Hanoi airport. Thank you so much!
21.04.2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
Bus was late 40 min 3 different pick up points
20.04.2018
train #SP4 VIP Sleeper 4x, King Express
★★★★☆
Good trip, also because the train wasn’t full en we didn’t have to share our 4 cabin with 2 other people. Traintickets were not at the station, but a woman did arrange it. It would be easier if we got e-traintickets by mail in stead of vouchers.
18.04.2018
van VIP, Grouptour
★★★☆☆
Overpriced.
16.04.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Woken up by the conductor hitting my arm (hard!), then getting dumped out onto the streets of Hanoi at 2am. We were supposed to get in at 4:30am, and transfer buses at 7am, but we were left with nobody to help us, without even a bus station for shelter. Spent the night after taking an extremely expensive taxi to another bus station for our transfer waiting outside the locked gates for 4 hours. We were the definition of targets and we're lucky it didn't turn out worse. If a bus is going to get in 2.5 hours ahead of schedule, they should provide some warning, give some information on where to go, or provide a sheltered bus station!
15.04.2018
bus VIP, Sapa Express
★★★★★
Great bus, wide seats with lots of leg room. Very comfy! Free bottle water. Left on time. English speakers in office and English speaking guide on board the bus to explain when we were stopping and for how long. Great journey!
15.04.2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
We walked to the place on the ticket, but there they send us to a new place. The bus was really old, the blankets was dirty. You Can't lift the seats. But the tour was fine in general.
12.04.2018
train #SP2 VIP Sleeper, Vietnam Railways
★★★★☆
Pretty good train, it would be nice if it left later so it arrived later than 4:30 am. The cabins are tiny but the beds aren’t bad. It’s a fun experience and you get to save money on a hotel for the night!
12.04.2018
train #SP4 VIP Sleeper, King Express
★☆☆☆☆
So far only had 2 journeys on the night train. First was 4 berth sleeper with sapaly express and this one was VIP king express. We arrived at Loa Cai and followed the instructions on where to collect tickets which was at a named hotel. The hotel had no idea what we were talking about. They made various phone calls to no luck. Time was running out and train departure was close. He then runs out with us on to the main road asking who had the tickets to which eventually a lady walking towards the train had ours. The cabin it self was awful. Dirty and staff were very very rude. The whole trip was just unpleasant. Waste of money.
11.04.2018
van VIP, Grouptour
★★★☆☆
driver oicked people up along the ride, which made us arrive in hanoi with 40 minutes late. we had 3 long stops, which was at least one to much.
11.04.2018
van VIP, Grouptour
★★★☆☆
Van very comfortable but need to improved in time management.On time perfomance is very important.We waited at the pick up point almost 1hr30mins.
10.04.2018
van VIP, Grouptour
★★★★☆
Very comfortable bus journey - seats were incredibly spacious and and comfy and as there's also a gap between all the individual seats there's no worry of another passenger sitting half on your seat too! Had charging ports, air con, free bottle of water and a tv screen. Only down side is that this is a fairly short bus ride and we stopped off quite a lot making the journey longer than it needed to be. A suggestion would be putting a tv programme or film on the tv screen instead of just a lady singing and then keeping this on for the duration of the journey. But all in all one of the best bus journeys we've had in Asia.
04.04.2018
van VIP, Grouptour
★★★☆☆
We arrived 1.5 hour later than planned and had 2 breaks of more than 30 minutes. Seats were very soft and there was enough space for our legs. We were sitting in the back so unfortunately our chair could be moved to the back. Wi-Fi was broken.
03.04.2018
bus VIP Sleeper 41, Sapa Express
★★★★★
This was my first sleeper bus experience and it was great - it was really easy to get to sleep! The staff are super friendly as well.
03.04.2018
train #SP2 VIP Sleeper 4x, Pumpkin Express
★★★☆☆
The beds are pretty short for a tall European. Our neighbours was snoring beyond healthy and acceptable standards. Toilet, sheets were clean. We got complimentary banana, water and cookies. Staff to help while boarding was organised.
29.03.2018
van VIP, Grouptour
★★☆☆☆
The day before departure the girl from the hotel did send a message Where we needed the pick up service. It was right across the pick up point. At 8:15 we still didn't see a bus and called. They are on the way was told. At 8:30 still no bus. We called again. They are coming was told. One moment they said. At 8:45 still no bus. Called again. Then they told us that the wrong people where at our place. And that the bus was already on it's way to Hanoi. Then we received a taxi at 9o'clock to the bus that did stop for us. On the bus i had to sit next to the driver because it was full. There was no leg room at all and this is not where i paid for. The only good thing was the driver that is why i rated it 2 stars. Otherwise it was -5. The driver did his very best for us to catch the next bus due we where delayed for 1h. And he made we could catch the next bus.
29.03.2018
bus VIP Sleeper 41, Sapa Express
★★★★★
very satisfied. the bus was clean as everyone had to take shoes off. the sleepers were nice, comfortable enough for me at 180 cm although the smaller you are the better as you can then stretch your legs out properly. we stopped twice with enough time to have food a stretch our legs a little. we were happy and would use them again.
29.03.2018
train #SP4 VIP Sleeper, Vietnam Railways
★★★☆☆
Mattress is quite comfortable but there was no air conditioning so the train was very hot
26.03.2018
train #SP4 VIP Sleeper, Sapaly Express
★☆☆☆☆
VIP sleeper is too bumpy, too noisy, too dirty, too expensive, absolutely no value for the money.
25.03.2018
van VIP, Grouptour
★★☆☆☆
You should not charge full price for putting passenger in in the front seats next to the driver, which are less comfortable to regular seats. The pick up is confusing and was delayed for 1.5h.
24.03.2018
train #SP4 VIP Sleeper, Vietnam Railways
★★★★★
Good journey, reasonable price :)
24.03.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
We arrived Hanoi at 2:00 am when supposed 4:30 and we can sleep until 6:00, when arrive to Hanoi all is closed and was a shame.
21.03.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★☆☆☆☆
Impossible to sleep because of the noise and the shaking. Paid extra to get a bus on a way back to avoid the torture on the train
21.03.2018
bus VIP Sleeper 41, Grouptour
★★☆☆☆
Everything was good until we arrived in Hanoi at 2am (2 and a half hours early) and got shouted at that we all had to get off the bus. We had to literally sleep on the street with our bags until things started to open at 6am. DO NOT BOOK unless you have somewhere to stay when you arrive in Hanoi!!!! (Which I think defies the whole object of getting the sleeper bus). Such a shame because the actual bus itself was great and really comfy they just need to be a lot more honest about arrival time as I’ve seen other reviews that set they arrived at 2am too.
19.03.2018
van VIP, Grouptour
★★★★★
We are very satisfied about the pick up, the driver and the trip.
17.03.2018
train #SP2 VIP Sleeper, Orient Express
★★★☆☆
We originally booked for Sapaly Express but were transferred to "Oriental Express". The agent said they were on similar on all levels. She was so Far From Wrong. We just did the Hanoi to Sapa sleeper train on ET-Pumpkin and they were great. Bunks folded up for our private room for 2 and had electrical outlets. Oriental Express was clean. Mattresses just a uncomfortable firm but we asked for a private room for 2. We got private quarters but there was NO functioning electrical outlets and the top beds were bolted down giving a very Claustrophobic sleeping situation. We got a private room for 2 to avoid that but the extra we paid for was a waste. This company is not good for a private room. I would go with Sapaly or Pumpkin only in the future.
16.03.2018
bus VIP, Sapa Express
★★★★★
Excellent service well organised The driver was very good and careful the courier even told some amusing jokes (in English)
16.03.2018
bus VIP Sleeper 41, Grouptour
★★☆☆☆
The people working on the bus didnt talk to us while we were in the bus, so we didnt knew anything. When we arrived at 03:00 am they only shoutet at us that we needed to leave the bus immediaty. The bus itself was okay but the employees were not at all.
13.03.2018
train #SP4 VIP Sleeper, King Express
★★★★★
Nice 2 bed cabin . No probs at all
12.03.2018
bus VIP, Sapa Express
★★★★★
Thanks 12go .Asia to help me booked sapa express bus , it's comfortable and smooth trip to sapa and back to Hanoi.
10.03.2018
train #SP2 VIP Sleeper 4x, Orient Express
★★☆☆☆
The toilet is the worst. However the the bed and the rest was considered fine.
09.03.2018
train #SP4 VIP Sleeper, Vietnam Railways
★★★★☆
Clean beds
09.03.2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
It was a pleasant trip except for: 1. We were informed that the boarding point is Apollo hotel. However, when we reach that hotel..we were brought to another hotel across the road. The boarding point communicated is confusing. 2. The blankets are dirty and not changed for few trips (we saw them folded the used blankets for the next batch of passengers). 3. The driver smoked towards the end of the trip in a closed and air conditioned bus so it was really stuffy!
07.03.2018
bus VIP Sleeper 41, Grouptour
★★☆☆☆
The bus office address in Sapa "No. 9 Pham Kim Dong Street, Sapa" is WRONG !!! I had a hard time running around looking for the office & bus, even took a taxi and went to different bus companies. I almost missed the bus from Sapa back to Hanoi. Such a disappointment and anxiety caused to a solo old female traveller! I highly recommend the GREEN BUS which is located a few doors from No. 9 Pham Kim Dong Street.
07.03.2018
train #SP2 VIP Sleeper 4x, Orient Express
★☆☆☆☆
We did not get the services we paid for !!! We had ordered and paid a VIP coupe for 4 people with Oriental Express. Upon arrival at the Peters Chef restaurant, we passed a voucher and were issued with tickets to another car and another class. We went all the way back to the restaurant, where all of us stopped talking English, no one ever wanted to talk to us, and just used our time when they knew we needed to leave the train. The guides number 10, which belonged to the company, told us that we have a voucher in her car and that we have lower class and less service cars than we paid. A typical example of giving cheaper tickets to us, the original ones were canceled and sold quickly to other passengers when the difference went into their pockets. That's why Peters Chef restaurant - cheaters ....
12Go Antwort:

We are very sorry to hear this and will be in touch with the operator to figure out what went wrong here and ask about a refund. This is not an issue that we have encountered on this route before and it is likely an instance of the operator not keeping proper records and overbooking rather than anything malicious.

Can you please send us a photo of the tickets that you were issued? This will help us to expedite the process.

28.02.2018
train #SP4 VIP Sleeper, Sapaly Express
★★★★★
Nice experience in a Vietnamese train. Cute little private cabin with nice blankets. We just loved it!!
26.02.2018
train #SP2 VIP Sleeper 4x, Livitrans Express
★★★★☆
Prima reis. Op voorhand allerlei negatieve kritieken gelezen. Maar onze reis heen en terug verliep goed. Lekker geslapen op een relatieve harde matras maar die hebben ze wel vaker in Vietnam. Enig minpuntje: het omwisselen van de voucher in een ticket : dat gebeurt door privaat personen die niet herkenbaar zijn als zijnde vertegenwoordigers van Livitrans. Dus dat is even een lastig moment. Voor de rest prima
25.02.2018
train #SP4 VIP Sleeper, King Express
★★★★★
Fue un poco difícil encontrar el sitio donde te daban el billete ya que no coincidía con la información recibida pero una vez obtenido todo fue muy bien. El vagón para dos como lo solicitamos. Te dan algo de bebida y comida. La cama cómoda y el Wi-Fi muy aceptable que no lo esperábamos
24.02.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Todo mal
20.02.2018
bus VIP Sleeper 41, Sapa Express
★★☆☆☆
Buses are good, however the drivers are dangerous and reckless. Both on the way to Sapa and on the way back the drivers are dangerous. Passing on blind corners and with oncoming traffic.
20.02.2018
bus VIP, Sapa Express
★★★★★
1000x beter then the sleeping bus. Soft seats are very well.
11.02.2018
van VIP, Grouptour
★★☆☆☆
It's fine, but overpriced. Driver overtook on blind corners and hills, and with oncoming traffic that was way too close. Not a mode of transport I'd recommend to anyone else. Train is longer, but more comfortable.
08.02.2018
van VIP, Grouptour
★★★★☆
We got the 9 seater VIP van for our trip from Sapa to Hanoi. The whole ride was pleasant. There wasn't any beeping sound as well. It only beep if the driver was speeding. Driver was friendly as well. We had 1 stop for toilet break. The only problem we had was that the whole van was full, and we were a party of 4 and the last one to board the van. 7 seats were good and spacious, the remaining 2 was the front seat beside the driver. I don't think they should have assigned the front 2 seat for paying customers, as it was really lacking as compared to the spacious and comfortable seats at the back. The passengers seats felt like a VIP ride but not the front 2. For my party of 4, 2 of us had to sit at the front and that wasn't comparable to the amount we paid. Apart from that the ride was good. The seats at the back comes with USB charger as well.
07.02.2018
van VIP, Grouptour
★☆☆☆☆
Driver was 45 minutes late and only spoke vietnamees. He stopped 3 times for his own grocerie (buying plants) and put our bags with us so he could lay his groceries in de back of the car. He stopped one time to smoke (I think a waterpipe) and it was very cold in the car. He drove insane and wanted us to get out of the car at some other place instead of Hanoi SSB (long bien busstation). We had to get angry at him so he would bring us to the station. Worst taxi ride ever, don't book this!!
02.02.2018
van VIP, Grouptour
★★★☆☆
Bus was late about an hour. Didn’t seem like he was there to pick us up. After being on the phone for 20 min, they finally said we could get on the bus. We were then directed from the van 15 minutes from hotel to a smaller car. Was fine but may want to inform future riders that this can happen. All in all ride was okay.
01.02.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
It mentioned will reach af 4.30am, but it reached at around 2am. And they said can let us stay in the bus until 6am, but they don’t, just drop us beside the highway and surrounded by taxi drivers. Driver driving too fast, quite dangerous.
01.02.2018
train #SP4 VIP Sleeper, Vietnam Railways
★★★★★
Great trip
30.01.2018
van VIP, Grouptour
★★★★★
It was a pleasant journey and the transportation was very comfortable and it came on time. TQ 12Go Asia for making it convenient to us.
27.01.2018
van VIP, Grouptour
★☆☆☆☆
No free pick-up at our hotel. They said to be at Apollo hotel at 7.15am but comes at 8.30am. The driver drives too fast and dangerously. No possibility to turn off the airco. The driver let us in the middle of the road at 10km from our hotel (old quarter Hanoï). He ordered a soup and said to us that we can book a taxi to our hotel.
25.01.2018
van VIP, Grouptour
★★★★☆
Unfortunelly the driver was an hour to late. The trip and the bus was good. When we arrived in Hanoi there was already transport arranhed to our hotel
25.01.2018
train #SP2 VIP Sleeper, Vietnam Railways
★★★★★
I have had a very pleasant journey with the overnight train from Lao Cai station to Hanoi. The train was quite comfortable (had 1st class sleeper wagon booked) and could sleep quite nicely. The train started in time but due to giving way to another train which was late going out along the way we came to Hanoi 30min late which was not an issue for me. But if you have a connection to catch afterwards make sure to plan enough time in between as 12goasia is also informing about.
25.01.2018
train #SP4 VIP Sleeper 4x, Sapaly Express
★★★★★
Comfy beds, and friendly staff. I was quite happy with Sapaly train - just wish it was a little longer to not wake up at 5am when arriving to Hanoi! :)
19.01.2018
bus VIP Sleeper 41, Grouptour
★★★★☆
Bus and ride were fine but we arrive 44 minutes late in Hanoi which was a not perfect because we had to rush to make it to our train in time
18.01.2018
van VIP, Grouptour
★★☆☆☆
I was not informed by email, nor by text message that the boarding point had changed. When I arrived on the right spot, the driver was asleep in his minivan and when I woke him up he said that my voucher was not valid for his minivan. At the end we drove off (with the same driver) but arrived in Hanoi more than one hour later than initially planned. Very dissapointing and then I don't even mention his dangerous drivingstyle....
17.01.2018
bus VIP Sleeper 41, Grouptour
★☆☆☆☆
Despite the fact that 1 star is not deserved, I have selected it as there are no lesser options for the following reasons: 1. Driving was reckless and dangerous not allowing for sleep, 2. The driver and his companion were speaking Vietnamese very loudly throughout the trip, again not allowing the passengers to sleep on a "sleeper Bus" , 3. The bus stopped frequently to pick up and drop off individuals while turning on the lights and shouting like as if they were from the mental institution, again not allowing the passengers to sleep on a sleeper Bus, 4. As a result of reckless, fast and inconsiderate driving the bus reached Hanoi 2 hours earlier necessitating the passengers to wait in the middle of the cold night for the connecting transport severely inconveniencing everybody. Overall, the trip was disappointing at the very least.
15.01.2018
train #SP4 VIP Sleeper, Vietnam Railways
★★★☆☆
Cabin was comfortable but found the staff a little abrupt.
11.01.2018
van VIP, Grouptour
★★★★☆
Trip was quick and uneventful. No 'beeping' sound as reported in other reviews. Single stop for food/bathroom, which everyone appreciated. Back row may be restricted from fully reclining due to bags but we rearranged the bags from the backseat and were ok to recline our seats. As mentioned in other posts, the air con is on but its not unbearable, just pull out the jumper/jacket you had for the existing (cold) weather in SaPa. After walking by the 'office' the day prior, we realised the address for SAPA Grouptour's SaPa office had changed, we contacted 12GO and the address on our tickets was updated. While we were told they would've walked around to collect us, I'm not keen on unnecessarily dragging my bags through several blocks of mud in the pouring rain and so it was just as well we checked and contacted 12GO so they could provide accurate details for our taxi. Given previous reviews, the change appears to have happened awhile ago but the details on the vouchers weren't updated (the new(er) vouchers from 12GO appear to now be correct). Driver dropped us off two blocks from our hotel but suspect this was due to miscommunication by the team at the SaPa office vs a mistake by the fairly on the ball driver. All in all, a pleasant and quick journey but doing our homework meant less stress on the actual day.
11.01.2018
van VIP, Grouptour
★★★★★
Brilliant service. Comfy seats. Well driven. WiFi, free water and charging point. We made regular stops at nice service stations and got dropped of at our hotel. Worth every penny.
09.01.2018
bus VIP Sleeper 41, Grouptour
★★★★★
Clean bus.
06.01.2018
bus VIP, Sapa Express
★★★★★
Very comfy seats - plenty of room - awesome service - great way to travel. Thanks.
06.01.2018
van VIP, Grouptour
★★☆☆☆
Had to sit in the front seat with another passenger despite having paid the same price as the proper seats in the back. It was disappointing to say the least.
05.01.2018
bus VIP Sleeper 41, Grouptour
★★★☆☆
Comfortable for a bus. Clean. Please confirm pick up location as this changed! We almost missed our bus due to this. It seems they leave straight from the bus station and not as indicated by 12Go. We were dropped off in Hanoi at a random spot where taxi drivers asked as VND 200 000 for a trip. We used Uber and paid VND 18 000!!!! Buy a sim card when arriving in Vietnam. Uber is extremely cheap in Hanoi.
12Go Antwort:

Thank you for informing us of this issue, we had not been alerted to any changes by this operator and will look into the matter. Best of luck on the rest of your travels.

03.01.2018
train #SP4 VIP Sleeper, Vietnam Railways
★☆☆☆☆
Same comment