Bus Halb-Schlafplätze, Grouptour, 25.03.2020
The bus I booked was cancelled. I was informed early enough to reschedule but 12goAsia was not very helpful here. I contacted the tour operator (Group Tour) directly and he got me a seat on a bus with a different company. Although I am glad and thankful for that, I ended up in a sleeper bus (which I intentionally did not choose for my original booking). Sitting is impossible due to height so one is forced to lie down. Quite sad when it’s daytime and you would like to see the landscape and very uncomfortable when driving up the Serpentines to Sapa. Departure and arrival were on time, but shortly after leaving Hanoi we stopped for almost 1 hour for no obvious reason. Turned out we were waiting for two passengers - with no explanation or excuse.
Zug VIP Schlafwagen 4x, Laman Express, 04.03.2020
Wir hatten eine super angenehme Reise. Ich buchte einen Tag vor der Abreise. Am nächsten frühen morgen erhielt ich die Bestätigung und den Voucher. Die Tickets in der PDF muss man nicht ausdrucken, sondern beim Checkin nur auf dem Handy vorzeigen. Im Mango Hotel neben dem Bahnhof in Hanoi konnten wir einchecken. Davor stand auch ein Schild mit dem Laman-Express. Das Personal war super freundlich und da wir früh genug da waren, bot man uns in der Lobby ein kostenloses Getränk an. Dann wurden wir 40 Min vor Abfahrt direkt zu unserem Abteil gebracht. Unser Viererabteil war sehr schön und sauber. Die Betten schmal und halbwegs bequem. Wenn man nicht grade noch vom Jetlag geplagt ist, schläft man sicher ziemlich gut, wir hatten immerhin 3 Stunden tiefen Schlaf. Kalt war es nicht. Eher in den oberen Betten etwas zu warm, man konnte gut in kurzer Kleidung schlafen. Das Zugpersonal fragte uns, ob wir für 50 000 Dong einen Minivan nach Sapa nehmen wollen. Bezahlen konnten wir gleich, der Transfer hat dann auch super geklappt. Außerdem waren im Abteil für 4 Personen eine Flasche Wasser, Cola, Kaffee, eine Banane und eine Teigschnecke bereit gestellt. Der Zug ruckelt während der Fahrt etwas und bleibt immer wieder an Haltestellen stehen, aber es geht. Die Toilette im Gang war recht sauber, es gibt auch Waschbecken und Spiegel zum Frisch machen. Ebenso einen Wasserkocher für Kaffee oder Tee. Das Gepäck kann man gut unter die Betten schieben. Da wir auch noch sehr nette Abteilgenossen hatten, gestaltete sich unsere Fahrt richtig angenehm. Ich denke diese Art zu reisen ist wirklich die komfortabelste und würde den Zug nur weiter empfehlen. Ich bin schon gespannt auf die Rückfahrt ;)
Bus VIP 27, Sapa Dragon Express, 01.03.2020
had a taxi from my hotel for free and the service was pretty good
Also very comfortable Bus and friendly personal
Zug #SP1 1. Kl. Schläfer, Vietnam Railways, 22.02.2020
Organisation hat gut geklappt, die Fahrt war etwas unbequem und holprig, aber sicher. In den Abteilen lies sich die Klimaanlage nicht abschalten - zieht euch warm an :-)
Zug VIP Schlafwagen 4x, Laman Express, 20.02.2020
No bugs! Very comfortable, pretty clean. Good way to got from Hanoi to Sapa!
Zug 1. Kl. Schläfer, Laman Express, 25.01.2020
Good trip. Train was much more cleaner than the normal ones.
Negative fact than you can not cancel/ refund tickets at any time.
Zug 1. Kl. Schläfer, Laman Express, 20.01.2020
Bus VIP 20, Grouptour, 06.01.2020
Sehr entspannt, sauber...
Zug #SP1 1. Kl. Schläfer, Vietnam Railways, 24.12.2019
Train left and arrived in time, bed and cabin were comfy and clean. Only the stuff was unfriendly
Zug #SP3 1. Kl. Schläfer, Sapaly Express, 13.10.2020
Train is beautiful and good experience. Easy to sleep and not tried in 7hr riding time.
I feel ticket counter is little difficult to find, but it's not serious.
Zug #SP1 1. Kl. Schläfer, Pumpkin Express, 03.09.2020
The price for what is provided is pretty high, so the value for this train trip is very low. The ticket guy for Pumpkin Express was easy to find and even at the station earlier than expected. He was also very helpful in getting me the drinks and snacks for my cabin and providing clear guidance on when and where to wait and board. Overall, it was an okay experience, but I couldn't sleep at all on the train despite having the entire VIP cabin to myself and there were only a few snacks and a couple drinks provided.
I was impressed with the fact that I could actually charge my phone and they had a few different working lights in the room. The trains are very old, but they were cleaner than I expected. However, I also traveled only one month after the pandemic lockdown was lifted in Vietnam, so there were very few tourists traveling in general; that's probably why things were in decent condition (even the bathroom was pretty clean for a train). I was disappointed that there was no onboard wifi; luckily I had my own SIM with mobile data plan which worked on some parts of the trip.
I took a private, 8-pax bus back from Sapa to Hanoi instead of the train, for which I paid only $25. It was much more comfortable, scenic, and quicker than the train. I likely would not take the train ever again unless the conditions were MUCH better (i.e., they need a complete overhaul).
Zug #SP3 VIP Schlafwagen 4x, Laman Express, 23.03.2020
It was nice. I was actually warn on the first level. People downstairs were a bit cold.
But quite comfortable. Nicely organised and clean.
Just don't follow people straight out of the train... They didn't leave us a chance, and we didn't do what we wanted to.
Also prices were as usual.... Pricier.
Don't get the coffee outside as well, its 3 times the price.
Zug #SP3 VIP Schlafwagen 4x, Laman Express, 21.03.2020
too much cold with the air conditioning
too much noise! impossible to sleep on this train!
Bus VIP 20, Sapa Express, 19.03.2020
I can’t tell anything because we didn’t go because everything was closed in Sapa because of Corona . We payed for a trip and had nothing.
Bus VIP 27, Sapa Dragon Express, 14.03.2020
Well, the driver was on eine in the morning. He offers a small snack after collecting all 5 passengers. On the ride we had 2 short tests for bathroom, etc.
Zug #SP1 VIP Schlafwagen 4x, Pumpkin Express, 13.03.2020
Very dirty, cockroaches in cabin. Bathroom filthy. Staff not very friendly. Beds hard and air conditioning doesn't work properly. Room was very hot, no air. Left half an hour late.
Bus Halb-Schlafplätze, Grouptour, 12.03.2020
Arrived two hours later, traveled with multiple buses, unclear communication.
Zug 1. Kl. Schläfer, Laman Express, 12.03.2020
Wonderful check-in with welcome drink and very friendly staff, spacious room for a train with fairly comfortable beds that looked and smelled clean. Nice amenities (2 beers, 2 water, 2 sodas, 2 bananas and 2 danish). Really nothing to complain about!
Zug #SP1 VIP Schlafwagen 4x, Orient Express, 12.03.2020
Train was easy to access and on time. Snacks and water were left for us in our 4 person cabin. There were no interruptions we were able to get in and go to sleep. Woke up in Sapa!
Zug #SP1 VIP Schlafwagen 4x, Orient Express, 10.03.2020
Our train was cancelled and we were moved to a later train but this was not communicated to us in advance. Otherwise the cabin itself was clean, the beds firm but completely fine to sleep for 6-7 hours on the way to Sapa.
Bus VIP 20, Grouptour, 29.02.2020
Best bus ever. Great driver too!
Bus VIP 27, Sapa Dragon Express, 28.02.2020
Fast, reliable and friendly staff
Zug VIP Schlafwagen 4x, Laman Express, 25.02.2020
Mostly good. Our cabin had some garbage in when we arrived.
Slamming doors next to our room woke us up a couple times.
Bus Schlafwagen, Sapa Dragon Express, 24.02.2020
The bus journey was good and reliable, seemed to be quicker than I thought it would be. Is wasnt as uncomfortable as others made out, just cold, but they do give you a blanket. I managed to sleep in patches along the way.
The only reason I reduced the stars is that I arranged for pick up at the hostel, which I thought meant the bus would actually pick us up, but it meant some guy comes to collect you and walks you to a different meeting point, where you get on a bus for a short ride out to the main bus.
There is a toilet on the bus, but when we got on it was full, so nobody could use it.
Bus Halb-Schlafplätze, Grouptour, 18.02.2020
First off, we had no problem with the booking platform. This worked smoothly. Secondly, this is the cheapest way to travel in Vietnam is by the long haul sleeper buses. We booked through Grouptour on the platform but it was a Sao Viet office/bus we brought to when arriving at Grouptour; which was a bit confusing for us at first. We wished the booking platform noted this information as it is misleading.
About the trip: While this trip was not great, it was what we needed to get to one place to another. We were transferred in 4 different buses which was a bit frustrating. The bus makes A LOT of stops along the way and picks up people on the route. The time length of trip noted is not accurate, therefore I would not recommend using this bus service if you have restricted time or made plans. The bus did not have a bathroom on it and the bus driver/assistant didn't really speak English which wasn't a huge issue, but still some language barrier when asking about the next stops. We didn't have an issue with overcrowding as others have noted. If you want an inexpensive way to travel, this is it but know what you are getting into.
Zug #SP1 VIP Schlafwagen 4x, Orient Express, 16.02.2020
"Luxury" is another thing but we sleeped well.
Zug #SP1 1. Kl. Schläfer, Vietnam Railways, 15.02.2020
Bus Halb-Schlafplätze, Grouptour, 12.02.2020
Super zážitek i jizda
Bus VIP 20, Sapa Express, 11.02.2020
Excellent trip. The staff member on our bus was very regimented and the bus itself is very comfortable with reclining seats and plenty of leg room. Wish all long haul busses were like this!
Bus Schlafwagen, Sapa Dragon Express, 11.02.2020
It has ok
Bus VIP-Klasse, Sapa Express, 05.02.2020
Very comfortable seats and smooth driving. The bus arrived earlier than expected in Sapa while making 2 stops on the road.
Bus VIP 27, Sapa Dragon Express, 03.02.2020
Comfortable and quick trip to Sapa, two stops along the way too.
Bus VIP 20, Sapa Express, 03.02.2020
Comfy bus for a 5 1/2 hour bus ride. We took the 7:00 am so we could see the countryside along the way, nice scenery. The bus host, Aurora was helpful and very friendly. Take your TP and hand sanitizer, the first bathroom stop didn't provide toilet paper, or soap to wash hands, even though they charge you to use the facilities....
Zug VIP Schlafwagen 4x, Laman Express, 01.02.2020
Maybe a bit cold but pretty comfortable. One important thing though, if you need to charge, there are sockets next to the lower beds. In my way to sapa I slept in upper bed and didn’t notice.
Bus Schlafwagen, Sapa Dragon Express, 21.01.2020
Disfrute del viaje
Zug VIP Schlafwagen 4x, Laman Express, 20.01.2020
Good support all trip in train thank you
Bus VIP 27, Sapa Dragon Express, 16.01.2020
Only drops at the outskirts of town, a taxi ride or hike to the centre and most of the hotels.
Zug VIP Schlafwagen 4x, Laman Express, 15.01.2020
I thoroughly recommend Laman Express. The train we originally booked was full & we got bumped onto a later train with this superior provider. We appreciated the welcome drink & being guided into the correct compartment, it made us feel 'special'. The beds were comfortable (they looked small but were actually perfectly adequate) & Laman provided a little pastry & banana for breakfast. Teabag & coffee sachet per person too, with a kettle available in the 'wash' area for everyone's use. Toilet & wash area very clean. We slept well, rocked to sleep by the train. All in all a pleasant experience, thank you!
Van VIP, Grouptour, 01.01.2020
Very good. Comfortable & clean, driver drive at reasonable safe speed.
Zug 1. Kl. Schläfer, Laman Express, 31.12.2019
Excellent. Thank you
Zug VIP Schlafwagen 4x, Laman Express, 31.12.2019
Great. Prefer lower bunk though. During booking unsure where to write down. Otherwise it was great.
Bus VIP 20, Grouptour, 30.12.2019
Bus arrive late an hour
Zug #SP1 1. Kl. Schläfer, Vietnam Railways, 28.12.2019
Toilet is not clean
Zug VIP Schlafwagen 4x, Laman Express, 28.12.2019
The place is wonderful and clean. Train is noisy as expected but the trip is wonderful. Service is wonderful.
Bus VIP 20, Grouptour, 27.12.2019
We booked for 630am bus but the bus was late for an hour. Bus is comfy but the cleanliness could be better thou.
Van VIP, Grouptour, 27.12.2019
Transport was good but they were 1 hour late
Zug 1. Kl. Schläfer, Laman Express, 27.12.2019
Slight mix up last minute on tickets as I missed an email with our vouchers but a rep of Laman express met us at the station and saw us on to the train - surprisingly comfortable and easy journey - I contacted 12go by email regarding my return trip and they were quick to respond and sent my vouchers immediately- even tho it was Xmas day - good service overall although emails let me down - this has happened before with JetStar so I don’t think 12go are at fault here
Bus VIP 20, Sapa Express, 26.12.2019
Limo bus was really good and comfortable journey. However the stops the bus made was horrible. Food was disgusting and toilets were not at all clean and they were paid toilets !
Bus VIP 20, Grouptour, 24.12.2019
I had traveled from that day and fully satisfied with your bus.
But fully disappointed with your staff.
I told them at least 10 times that my booking is for sa pa but i didn't go sa pa and you must drop me at lao cai but they don't call me when the bus arrive at lao cai and finally they drop me at sa pa.
And advised that you should book a taxi and go back to lao cai.
So that I book a taxi to lao cai and it costs 500000vnd.
My time wasted and money also.
Secondly- i was carrying two bags one of clothes and one another bag of approximate 8 kilograms of peanuts alone with me and i had handover both bag to your staff to keep it in baggage compartment in Hanoi.
And when the bus arrive at sa pa i ask them but they give only my clothes bag and refused for another.
I had checked all the bus but didn't find it.
The boy whom i handover the bag in Hanoi has misbehave with me and blame me that I didn't gave them any another bag even I remind him that i had gave two bags at the same time in hanoi.
So finally I go without my bag of peanuts which I was carrying from India.
Fully satisfied with your bus because it was a very comfortable journey and fully disappointed with your careless and high attitude staff.
Zug VIP Schlafwagen 4x, Laman Express, 23.12.2019
The train overall experience good. Got 1 free beer at the waiting lobby, which is mango restaurant and bar. Bed is fine, train is not so shaky nor noisy. But sometimes was annoyed by stuffs that sell snack and drinks there. Anyway, no biggie. Great experience with Laman express.