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Kundenbewertungen von einer Gesamtzahl an 3,200 Fahrgästen die bereits auf dieser Route gereist sind.
Die Unternehmen, mit denen wir bei 12Go zusammenarbeiten, bieten drei verschiedene Arten von Service:
Billig, schnell, gut – aber meistens kann man nur zwei davon haben!
Billig & schnell ist leider oft nicht gut (z.B. Busse zur/von der Khao San Road, regionale öffentliche Busse oder Wagen der 3. Klasse im Zug)
Billig & gut, ist dafür aber nicht schnell. (z.B. VIP Züge in Thailand).
Schnell & sut ist meist nicht gerade billig (z.B. ein privater Limousinenservice, VIP24 Busse, im Gegensatz zu den Expressbussen).
Man muss also eine Wahl treffen! Wir möchten an dieser Stelle noch einmal darauf hinweisen, dass obwohl wir alle unsere Angebote regelmäßig überprüfen, wir doch hauptsächlich ein Marktplatz für verschiedene Reiseagenturen sind. Dies bedeutet, dass unser Fokus auf dem Verkauf von Tickets und auf der Verfügbarkeit von Transportmitteln liegt. Ob sich in jedem Bus der Sitz ganz zurückklappen lässt, können wir leider nicht beeinflussen.
train #SE8 VIP Sleeper, Vietnam Railways
The beds are even for taller people like me (191cm) acceptable. The rooms are clean and the bed is more comfy than expected.
Just the toilets are really bad, okay for a male but definitely a challenge for women’s.
avia Economy, Vietnam Airlines
Everything was fine :)
train #SE4 VIP Sleeper 4x, Livitrans Express
Everything was good except for the toilet. You can not sit on it. Otherwise everything was great. The staff was very helpful. very nice route.
train #SE4 VIP Sleeper, Vietnam Railways
Alles super. Danke
bus Standard AC, Hoang Long
Alors je ne sais pas par où commencer. Tout d abord il faut être vigilant quant à l heure du départ annoncé. Notre bus est parti 1h avant l heure prévue. Donc si vous vous présentez 15min ou 30 min avant l heure prévue de votre départ vous risquez que le bus parte sans vous!!! Ensuite ce bus que je qualifierai de "bus colis" transportait plus de colis en tout genre que de personne. Nous avions réservés 2 places à l arrière du bus mais qui étaient déjà encombrées de cartons!!!! Nous avons dû nous même mettre nos deux gros sacs à dos sur une place car la soute était pleine à craquer. Vue que ce bus prend et dépose des colis nous avons perdu du temps en faisant des arrêts assez long non pas pour les passagers qui descendent ou montent dans le bus mais pour les colis!!!! Nous n avons pas signés et payés pour cela!!!! De plus, il n y avait ni eau ni nourriture de proposé ( 18h de trajet ce n est pas rien) les pseudos toilettes n étaient pas accessibles à cause des colis et le pire dans tout ça se sont les couchettes pas confortables du tout. Pourtant nous voyageons en sac à dos donc nous faisons des sacrifices niveau confort mais là franchement pour ce type de trajet il est quand même nécessaire que les couchettes soient confortables. Nous avons effectués d autres voyages en bus couchette avec une autre compagnie et cela était vraiment mieux. Vraiment pour un long trajet je ne recommande pas cette compagnie.
avia Economy, VietJet Air
Smooth check in, super fast baggage claim. Decent leg room (6'2") happy days
train #SE20 Class II Sleeper AC, Vietnam Railways
2nd class beds are definitely hard, and if you have a child in your room you will not sleep even with headphones on haha.
train #SE20 VIP Sleeper, Vietnam Railways
My coach didn't have sockets to charge the phone.
train #SE2 VIP Sleeper 4x, Livitrans Express
12go excellent as always.
Train was okay. Not VIP sleeper as it says. Other passengers in my cabin took all the space under beds and on floor so no space for my bags or legs.
train #SE20 VIP Sleeper, Vietnam Railways
Eticket.worked well. Train left and arrived on time. No toilet paper at all from Start to finish.
train #SE20 VIP Sleeper, Vietnam Railways
Bed sheet was dirty and it was very cold, you can't control aircon
The trip was ok
train #SE4 VIP Sleeper 4x, Violette Express Train
The booking process with 12Go was good. Exchanging the voucher for a ticket at carriage 9 as instructed seemed touch and go for 15 minutes, until they found the booking in carriage 10. From there it was all ok.
avia Economy, VietJet Air
It was a smooth trip
avia Economy, VietJet Air
The plane was late but otherwise great.
avia Economy, VietJet Air
Internal flight no big deal it flew we got there
train #SE8 VIP Sleeper, Vietnam Railways
Pretty much the standard we expected i.e. Not 'first class' by Western standards but perfectly OK. Make sure you bring a lifestraw water bottle (or equivalent) as not much water is provided free on the journey. Beds are pretty hard but we managed to get a few hours sleep. Toilet was better than expected!
avia Economy, Vietnam Airlines
nice easy efficient booking and trip.
train #SE4 VIP Sleeper, Vietnam Railways
Very comfortable & had a nice complimentary meal that we weren’t expecting. Great way to see the country.
train #SE2 VIP Sleeper 4x, Violette Express Train
Basic and clean room. Food supplied was ok.
Able to but cold beer for not much $$
We did not expect 5 Star but we’re pleasantly surprised
train #SE20 VIP Sleeper, Vietnam Railways
It wasn’t that bad for my first Vietnamese train ride. The air con wasn’t adjustable though and I got really cold during my journey. I would change that
train #SE20 VIP Sleeper, Vietnam Railways
It was not clean...a lot of bugs were found...
train #SE6 VIP Sleeper, Vietnam Railways
Great trip, the views are amazing. If you are in Vietnam travel by train rather than bus as by bus you just see motorway whereas the train goes along the cliffs and though the jungles and you get to meet the amazing Vietnamese people.
train #SE8 VIP Sleeper, Vietnam Railways
Soft bed are hard and toilets are filthy ????
avia Economy, VietJet Air
Delayed more than 3hours.
train #SE2 VIP Sleeper, Vietnam Railways
Clean and comfortable beds, good food, friendly staff
train #SE20 Class II Sleeper AC, Vietnam Railways
Perfect cheap way to travel. Top bunk is not very good for people who will struggle to climb up. And it's a tight squeeze. Fine for me tho. This was my final leg of my tour around SE Asia and I have used 12go for every connection and have been fantastic. Thank you!
avia Economy, VietJet Air
Have been travelling 3 times with VietJetAir in the past weeks. All flights in time, kind personnel, excellent service.
train #SE20 VIP Sleeper, Vietnam Railways
Bathrooms were absoluty dusgusting. Didnt change sheets between passengers
train #SE2 VIP Sleeper 4x, Livitrans Express
Overall, a fascinating experience. I left plenty of time and needed it to realise I had to change my emailed voucher for a proper train ticket. Not obvious and communication difficult but managed it. My train had changed from SE4 to SE2 but worked out OK. Not the most comfortable ride and the toilets awful. But I’m glad I did ithis journey and it was a time efficient way to travel.
train #SE8 VIP Sleeper, Vietnam Railways
Much better dan the SE10
Toilets cleaner, cabin(vip-sleeper) clean and tidy due to the female staff on our coach. Airco to cold . English announcements before each station.
train #SE20 VIP Sleeper, Vietnam Railways
This was an older train than the one we took from HCMC. It departed and left on time and the AC worked, we also got our assigned beds (2 x lower bunks). However, the train was pretty run down (our lights didn't work for example) and there was no meals served (even though it was a 17 hour trip). Not very VIP.
train #SE2 VIP Sleeper 4x, Livitrans Express
Good night with only minor problems. Food served was terrible and the bathrooms and sinks ran out of water early in our trip. Our compartment was new looking and comfortable.
train #SE20 Class II Sleeper AC, Vietnam Railways
Really safe and nice train, but the bad side was that bed space too narrow and the toilet was smelly.
bus VIP 36, Hoang Long
As the picture tells, it is clean and comfy, but when I was at there, it just like typical of a local bus. Not clean, the bed so hard, the staff can't speak English at all, and there was durian smells around the bus, even the driver smoke while driving. I won't take this Hoang luong bus anymore
train #SE4 VIP Sleeper, Vietnam Railways
Coach was clean, nice and comfy, no cockroaches in sight for any weary travelers!
Small complaints:
- No vegetarian or vegan options. Had to pay extra for noodles that were "Vegetarian" but had small pieces of meat in it.
- When we got into train my partner had to get all luggage onto the train by himself while I put my other bag into our coach. and our suitcases were quite heavy because we were coming with luggage from South Africa while about 5 staff members just stood watching him and clearly struggling. Getting it up big steps and a narrow door way is one challenge, help would've really been appreciated.
avia Economy, VietJet Air
We were given emergency exit spaces while checking in, which means we had a lot of leg space! However the flight was delayed by about two hours, but we expected something like that after having read other reviews so we weren’t too bothered as we did not have a tight schedule.
bus VIP 36, Hoang Long
You get what you pay for. Super cheap and would only recommend if on a tight budget or a short journey. A 15 hour journey is unbearbale, tiny beds, toilet not in use, No water so come prepared and the air con is touch and go. But as i said it is a very cheap option, next time I'll pay that bit extra.
train #SE2 VIP Sleeper 4x, Livitrans Express
It was possibly ge worst train trip I’ve ever taken, that’s a lot coming from me as I’m a tour leader on the Trans Mongolian Railway!
It was ok at first although very hot in the cabin. The worst part was at night the air conditioner kept going on and off. When it was off it was like a sauna and when it was on it was like camping in antartica! I spent half the night sleeping with a jumper on and the other half in as little as possible. Sorry sleeping would imply I actually got some sleep. I would amend that to trying to sleep!
train #SE20 VIP Sleeper, Vietnam Railways
Enjoyable experience. The first class cabin was great when compared to my previous overnight train experiences. I have previously taken the "soft seat" overnight option on Vietnam Railways and it was very uncomfortable. By comparison, this was indeed first class! The cabin was clean. I was fortunate enough to share with other considerate passengers, all of whom were very quiet and respectful (unlike some neighbouring carriages).
I'd like to add that this was my first experience booking with 12go and they were excellent. The site is easy to use, I needed to get a refund which was also super easy to do. When my seat was double booked due to a mistake by Vietnam Rail, they notified me and offered alternatives and were very responsive through the entire experience. I actually ended up with a more suitable travel option than the one I had original requested. Thank you 12Go!
train #SE20 VIP Sleeper, Vietnam Railways
Agree mattress was very hard, first class old but clean, no cockroaches, toilets very smelly. Delicious broth served from trolley at our door, we had for dinner and again for breakfast. Coffee also very nice. Linen was very clean. Glad to have had the experience but do not expect western first class.
train #SE20 VIP Sleeper, Vietnam Railways
It was ok
avia Economy, VietJet Air
Good trip. Thanks
avia Economy, VietJet Air
Flight was cancelled without any notice from Kiwi.com, the agent. Vietjet air is ok, with a new plain and good staff
train #SE2 VIP Sleeper, Vietnam Railways
Train carriage and toilet old and dirty
There were many cockroaches in the bed
train #SE2 VIP Sleeper, Vietnam Railways
The train is an experience to be had. Noisy, bumpy, slow, crowded and the beds are not converted to seats during daytime. No restaurant. The soft sleepers are comfortable and you can charge your ‘phone at each bed. Nothing is in English but that didn’t really matter.
train #SE2 VIP Sleeper 4x, Livitrans Express
Clean, very well organised and met our expectations of a unique journey
avia Economy, VietJet Air
Waiting in Danang for 5 hours in no fun.
train #SE20 Class II Sleeper AC, Vietnam Railways
You could not even sit up so it was many, many hours of lying down or on your side which became very uncomfortable.
avia Economy, VietJet Air
Great trip! And easy booking process.
avia Economy, VietJet Air
Great trip! And easy booking process.
train #SE20 VIP Sleeper, Vietnam Railways
Very good. Ran on time.
train #SE2 VIP Sleeper, Vietnam Railways
Wallet was stolen while I was sleeping. Employees were very helpful, but was still deeply frustrating and stressful
train #SE2 VIP Sleeper 4x, Livitrans Express
Much cleaner than the last train. The lady assistant in our carriage was most helpful, we say thank you to her. Still very noisy.
avia Economy, VietJet Air
Flight was delayed and there’s not much leg room. But it was a short flight anyway and everything else was well organized and the flight staff seemed nice.
train #SE4 VIP Sleeper, Vietnam Railways
A wonderful trip with a local touch. Beautiful scenery all the way through. Clean beds and sheets. Food provided. Had a good sleep. Toilet paper should be brought if needed though ;)
train #SE4 VIP Sleeper, Vietnam Railways
Exceeded our expectations, carriages and toilets clean, staff polite and friendly. Giving 4 stars because there were people smoking during the night.
bus Standard AC, Hanh Cafe
Le voyage etait plus long que prevu (15h au like de 14h) alors qu'on a pas eu de conditions de ralentissement particulier.
avia Economy, VietJet Air
Exactement à l'heure mais le personnel est toujours aussi brusque
train #SE2 VIP Sleeper, Vietnam Railways
Very clean although I had one of the new carriages. Scenery during the day was amazing. Got some sleep and arrived on time.
train #SE20 VIP Sleeper, Vietnam Railways
Pictures show in Wed is totally different with the real, anyway sleeping bed is clean got hot water provided but no cup for make drink. Overall 1 to mark I only can give 7. Buy thanks 12go. Your service is superb.
Thank you.
train #SE20 VIP Sleeper, Vietnam Railways
Air conditioning was leaking
Door wasnt working. Bathroom was disgusting