公共汽车 半卧铺, HTX Van Tai 277 (HTX Vận Tải 27-7), 2019年12月2日
Ok trip, as mentioned somewhere before asians got seated first, westerners last. Procedure on the borderline was as described on the website - hectic and little bit confusing. We paid small fee/bribe on both sites (10000 kip pp, we got receipt on Laos side), we had few stops on the way for food, toilet etc. Temperature inside bus was ok. Departure and arrival was roughly one hour later than stated, but this is normal in asia. Overall ok.
公共汽车 半卧铺, HTX Van Tai 277 (HTX Vận Tải 27-7), 2019年10月24日
We were pretty nervous about getting this bus after reading the very unnecessarily aggressive terms&conditions, but it really is fine BAR getting on at Vientiane.
When we arrived, an hour before our ticket time (as instructed) it would seem we were actually 2 hours early. After reading so much about locals snatching tickets and forcing you to pay again, we were pretty concerned when lots of apparent bus pushers started trying to grab ours and put our bags on their busses. Turns out this ticket is not for a specific bus but any of the many that are parked there. After much pushing and grabbing and some arguing between the bus guys (and absolutely NO letting go of our ticket) we had no choice but to assume the bus we eventually got on would take us to Hanoi.
Anyway once we got settled it was fine. The bus had no toilet (travelled on a Sunday) but we stopped every few hours. We stopped around 1am and everyone including the drivers went to sleep. Apparently because we were queued at the border ready for when it opened at 7am. Fully prepared for a chaotic border crossing we were actually very relieved to find that our bus guys and other locals were happy to point us clueless tourists in the right direction. In low season we were 2 of only 5 westerners we could see doing the crossing.
In conclusion, it’s fair to lower your expectations, but the Laos staff are very nice, as long as your not expecting any special treatment. Prepare for stress at Vientiane.
公共汽车 半卧铺, HTX Van Tai 277 (HTX Vận Tải 27-7), 2019年9月23日
Safely arrived in Hanoi on time. Staff can not speak English which seem to be normal. Overall Okay for me
公共汽车 半卧铺, HTX Van Tai 277 (HTX Vận Tải 27-7), 2019年7月6日
The journey is fine and reasonably comfortable.
But the level of completely blatant racism is just laughable. Asians are treated like people, westerners are treated like dirt.
Every Asian was allowed on the bus to choose a seat prior to departure. We (having been the very first to arrive) were made to wait until the very end and were constantly shouted at for no reason. In the UK, the staff on this trip would have been fired within days.