I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.
火车 #NOZOMI 41 绿色汽车, Shinkansen JR Central (Shinkansen JR Central), 2023年7月29日
The bullet train ride was good. The main issue was transferring from Tokyo station to the Shinkansen. It was very complex and took a very long time. We needed to ask around a lot too. It would be great if the tickets came with some kind of map/guide to help travellers
火车 #NOZOMI 49 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2023年7月15日
The no reserve seats were so crowded and uncomfortable.. there was way too many many waggons with available seats. It was difficult as uncomfortable to find a seat and smelly
火车 #NOZOMI 45 未保留的座椅, Shinkansen JR Central (Shinkansen JR Central), 2023年3月15日
Smooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.
火车 #NOZOMI 1 未保留的座椅, Shinkansen JR Central (Shinkansen JR Central), 2023年2月14日
I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website
火车 #NOZOMI 433 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2022年8月12日
We are easy exchanged the pass at the Narita Airport, and traveled through Japan without any problem.
铁路通票 鐵路客車, Japan Railpass, 2021年2月1日
Кресла комфортные, получилось вытянутся и выспаться. Отличная альтернатива дневным поездам
公共汽车 高级标准舱, Sakura Kotsu Bus, 2021年2月1日
Traveled from Tokyo to Kyoto. The train arrived on time, very fast and convenient service.
火车 #NOZOMI 17 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2021年1月20日