Tbus 宁平到Tbus Sapa 办公室

接我们的车晚了一个多小时，我们一直在等，以为会被留下。最后我们被车送到了巴士站。然后大巴提前了近 2 个小时到达！！！让我们被困在了雨中。车上有人抽烟，整个车都是烟味。

Pick up was over an hour late and we were waiting thinking we’d be left. We eventually got taken by car to the bus. Then the bus arrived almost 2 hours early!!! Leaving us stuck and a bit stranded in the rain. There was someone smoking on the bus, making the whole bus smell.

出发晚了 40 分钟，在老街的转机不顺利，原因是缺乏信息。

40 minutes late in departure, poor transfer at Lao Cai died to lack of information.

从宁平（Bus Vip 22）前往萨帕的巴士和车程都很棒

Great bus and great ride to Sapa from Ninh Binh (Bus Vip 22)

床不错。但巴士上没有任何服务。

The bed was good. But there was not really any service on the bus.

出发晚了 40 分钟，准时到达。途中停了很多站。开车感觉很省力。

Departed 40 Minutes late, arrived on time. Many stops on the way. Drive felt save.

由于司机开得太快，我们提前了 2 小时到达。

We were 2h early due to the fast driving of the driver.

座位真的很小，毯子也有污渍，但司机很棒

Seats were really small and the blanket was stained but the driver was great

巴士司机开车像个疯子。总的来说，我们并不觉得省心。我们比原计划早到了两个小时。幸运的是，我们住的酒店让我们在半夜入住....。

The Busdriver drove like a fanatic. We did not feel that save overall. We arrived 2 hours earlier than planned. Luckily our hotel let us in in the middle of the night….

对于巴士本身（22 号贵宾室），4 星级：漂亮的私人包厢，两侧有窗帘；6 英尺长的全平躺床，宽度、垫子和毯子都不错；2 个 USB 端口，可以给手机充电（但笔记本电脑电量不够）；阅读灯；可调节的空调出风口；挂钩。上车脱鞋。厕所在后面。不是 5 星，因为：我的空调出风口发出恼人的啸叫声（维护不善？预订过程，2 星：正如其他人所评论的那样，预订过程很糟糕。在 12Go 上付款并收到确认电子邮件后，1 小时后我又收到了 12Go 发来的电子邮件，标题是 "关于您的预订的紧急通知"，告诉我我的巴士已经订满，并提出给我换一辆较差的巴士，同时退还部分费用。他们给了我 2 万越南盾的退款，但如果我上 12Go 的网站，就可以预订同样的替代巴士，比我已经支付的费用节省 25.5 万越南盾。我给他们发了一封电子邮件，指出了这一点，一个小时后，我收到了回复，说巴士运营商毕竟在我原来的巴士上找到了空位，所以我原来的预订得到了确认（又一次）。真的有必要这么折腾吗？给其他人的建议：订票后密切关注您的电子邮件，并准备好在他们试图欺骗您时坚持自己的立场。

For the bus itself (VIP 22), 4 stars: nice private cabins with curtains on both sides, fully-flat 6 ft long beds with good width, padding and blanket, 2 USB ports for charging phones (but not enough juice for a laptop), reading lights, adjustable aircon vents, hanging hooks. Shoes-off on boarding the bus. Toilet at the back. Not 5 stars because: my aircon vents made an annoying whistling sound (poor maintenance?), some other cabins had whole families sharing the same berth (sometimes noisy), occasional toilet flushes were audible (although thankfully no smell in the bus). For the booking process, 2 stars: as others have commented, this was poor. Aafter paying on 12Go and receiving a confirmation email, I received a further email 1 hour later from 12Go entitled: "Urgent notice regarding your booking" telling me my bus was fully booked and offering to change me to an inferior bus together with a partial refund. They offered me 20K VND refund, but if I went on the 12Go website I could book the same alternative bus for a saving of 255K VND over what I had already paid. I sent them an email pointing this out, and then an hour later received a reply that the bus operator had found room on my original bus after all and so my original booking was confirmed (again). Was it really necessary to go through this circus? Tip for others: monitor your emails closely after booking your tickets, and be ready to stand your ground in case they try to short-change you.

巴士超员。很多人需要躺在地板上。卧铺车厢不干净。

Bus was overbooked. A lot of people needed to lay on the floor. Sleeping compartment was not clean.