Instead of going to the station at the address in Hue clearly stated several times in the booking (7 Doi Cung) we stopped in the middle of nowhere and were told this was the final stop. It was over 3km away from the destination address stated in the ticket. Several people complained but they just told us “we don’t care, if you don’t like it you can call the hotline”. Our demands to provide transportation to the city were ignored. I ended up having to pay for a Grab out of my own pocket and had to wait over an hour because it was so early in the morning that there were almost no drivers.
Additionally, the bus was very cramped and the beds too narrow for an average size European man (5’11) and that is already with the more expensive “local cabin” option.
I have to say that I rarely leave bad reviews and I am used to a lot when traveling, but leaving passengers stranded somewhere other than they had booked is not only horrible customer service but in a foreign country for solo travelers (especially female) can potentially even be dangerous. Very reckless.
公共汽车 Local Cabin, Sapa Discovery Travel, 2024年3月1日
FD
Fabienne D
车厢还不错,但车上没有厕所(预订时说有一个)。我们预订的车上也没有小吃。
此评论由机器翻译
The cabins were okay, but there were no toilet on the bus (when we booked, it says there is one). And there was no snack as we booked.
公共汽车 VIP 20, Sapa Discovery Travel, 2023年12月20日
PF
Pierre F
1 小时 20 分钟后,我们终于出发了,11 人乘坐一辆 8 个座位的汽车......
此评论由机器翻译
1h20 later we finally go, end at 11 people in a 8 places car ...
The bus was in fine condition but the beds were so small and uncomfortable. I’m not tall, but I wasn’t able to lie down. There were men sleeping in the floor and they wouldn’t move so we could get in to our bunk. We literally had to walk on them. Easy and fast way to get a long way in Vietnam, but definitely not comfortable
可怕的是,在比预定时间提前 30 分钟到达后,一个年轻女孩命令我上一辆出租车,然后他把我们带到一条高速路上,让我们立即上车(整个过程看起来就像绑架)。到了车上,床铺没有窗帘和双人床,锈迹斑斑,没有插座或 USB 接口,灯也不亮,根本不值这个价格....。
此评论由机器翻译
horrible, upon arriving 30 minutes before the scheduled time, a young girl ordered me to get into a taxi then he took us to a high speed road where we were told to get in immediately (the whole thing had the looks like a kidnapping). arrived on the bus, bunks without curtains and double, rusty, no socket or usb port, the light did not work, it is not worth the price at all….