Phong Nha Samtour到河内

晚上 9 点 15 分，巴士准时在 Central Backpackers Hostel 候车，只是公司是 Queen Cafe，我们直到晚上 10 点左右才意识到我们应该上车，因为我们收到了 TechBus 的 WhatsApp 消息（因为我问了），告诉我们可以上车了。司机确实在打印的名单上有我们的名字。巴士行驶平稳安静，座位舒适。没有窗帘隔板或 USB 接口，但我们在睡觉，所以并不介意。车上还有卫生间，虽然不是最干净的，但也很方便。到达河内的时间晚了一个小时，这还不错。下车地点与 TechBus 车票上写的不太一样，但我们可以很容易地搭乘公共汽车前往住宿地。

The bus was waiting on time at 9:15 pm at the Central Backpackers Hostel except that the company was Queen Cafe and we didn’t realize we should board until about 10:00 pm when we got a WhatsApp message from TechBus (because I asked) telling us to board. The driver did have our names on a printed list. Bus ride was smooth and quiet, seats comfortable. No curtain partitions or USB ports, but we were sleeping so didn’t mind. Bus had a bathroom, too, which was convenient even though not the cleanest. Arrived in Hanoi an hour late which is not bad. Drop off point was not exactly where our TechBus ticket said, but we were able to get a public bus to go to our lodging easily.

车辆没有准时到达。座椅很舒适，但不能完全躺下，所以我的脖子很疼。司机几次叫醒大家，问他们要去哪里。因为是夜班车，所以大家都很恼火，因为他们都想睡觉。他们不和你交流，只是喊叫。车上没有床了，一个当地男人只好躺在中间睡觉。太可怕了！

The vehicle came not on time. The seats were comfortabel but you cannot fully lay down so my neck hurted. The driver woke everybody up several times to ask where they need to go. It was a night bus so everybody got anoyed because they want to sleep. They don’t communicate with you, only shouting. There were no beds left, so a local men had to lay into the middle to sleep. Horrible!

我们在付费乘坐豪华巴士时被拒绝，我们出示了我们的车票，上面清楚地写着豪华车等级，但他们告诉我们我们不在名单上，必须等下一班 Queen open bus。然后，当这辆巴士在 22:00 到达时，而我们的巴士应该在 21:00 到达，但它是一辆普通的卧铺巴士，我们在名单上。此时我们非常困惑。我们向巴士司机出示了我们的车票。后来，他们在开车时问我们是否想换乘另一辆车，我们显然很想换乘，因为我们对这种情况感到很难过。他们给另一辆巴士打了电话，并在下一个巴士站为我们换乘了豪华巴士。 我们还想利用运营商提供的免费接送到河内老城酒店的服务，我们提前提出了要求，得到的答复是已经安排好了，会把我们送到酒店。当我们到达河内时，巴士司机大喊这是最后一站，所有人都必须下车。 总的来说，这让我们感到非常紧张。 12go 提供的支持非常好，我们立即在 12go 创建了一个支持案例，他们联系了 Queen open bus，并在第二天退还了两班巴士的差价，以补偿这次糟糕的经历。感谢 12go。

We where declined at the limousine bus we payed for, we showed our ticket which clearly mentioned limousine class but they told us we where not on the list and had to wait for the next bus of Queen open bus. Then when this bus arrived at 22:00 while our bus should be there at 21:00 it was a normal sleeper bus where we were on the list. At this point we where very confused. We showed our ticket to this bus driver. Later while driving they asked us if we wanted to switch to the other which we clearly wanted because we felt bad about the situation. They called the other bus and at the next bus stop they switched us with the limousine bus. We also wanted to make use of the free transfer to the hotel in old town Hanoi, which was offered by the operator, we requested this in advance and got a reply that it was sorted and that we would be brought to our hotel. When we arrived at Hanoi the bus driver yelled that it was the last stop and that everyone must leave the bus. Overall this was very stressful. The support from 12go was great, we immediately created a support case at 12go, they contacted Queen open bus and the day after they refunded the difference in between the two bus classes to compensate for the bad experience. Thank you 12go.

巴士本身很不错，和宣传的一样。 然而，我们直到早上 6:30 才到达河内，比预计的时间晚了两个小时，而且没有任何交通阻塞。这似乎是一些公司经常出现的问题，它们宣传的换乘时间非常不准确。

The bus itself was great, as advertised. However, we didn’t get to Hanoi until 6:30am, two hours later than we were supposed to with no traffic at all slowing down our trip. This seems to be a running theme with companies advertising transfer times that are extremely inaccurate.

我预计在上午 9:30 到达，但我们在上午 5:30 到达那里，巴士很舒适，厕所设施可用

I expected to reach at 9:30 am but we reach there by 5:30 am, Bus is comfortable and WC facility available

Not as nice as in the photos but comfortable enough. The guy at the office was nice but the ones in the bus were so rude and aggressive. They kept yelling at customers and speaking with a very hostile tone. One of them asked me to go to the back yelling. The other one saying I should go to the beginning also yelling at me so rudely. Honestly it's not as hard trying to be a bit nice. I also felt so unsafe with the driving and they didn't wake me up when we arrived to Hanoi but they threw my bags to the floor (also aggressively). I could have missed the stop and my bags

9 hours instead of 7 as was promised