Be careful with this online tickets.
Many people with tickets from 12go.asia were told that they were not in the list, some could not get in the boats and others had to pay for another ticket to be in the boat they already booked. It all looked very mafia-like.
My name was on the list, but it was a stressful situation and who knows if my name will be on the list to leave Gili islands…
Unfortunately we had a delay of more than 2 hours, had to stand and wait with my child at the pier the whole time. Nobody informed us why this delay because the boat was also next to the pier the whole time. Otherwise all good.
The boat was late, because the staff needed to deal with paper, (couldn’t it be done before allowing the passengers to in the boat and wait for 1 hour in it?)
The boat stopped at Gili T, there was no information about this when the boat was booked,
So we waited for more than 1 hour at the harbor, the boat made a stop but we didn’t knew about that, the time indicated on the ticket was therefore wrong, (a 3h/3h30 of boat and not 2 hours)
The ticket was for **Gili Air**, but we were unexpectedly dropped off in **Lombok** instead. From there, we were transferred to Gili Air on a small boat that **did not meet even basic standards of comfort and safety**.
The whole experience was poorly organised and very disappointing. **I would not recommend this operator.**
Boat was confortable and modern. Too much useless wait for boarding (no need to ask for people to come 1h early if we board 45 late), AC was WAY to cold.
Great management. We have arrived at Gili Air with our langages.
The AC was too cold in front of the place and a Little bit complex to get seat inside.
八丹拜 到 吉利空气, 轮渡 Aluminium Fast Ferry, Dcamel Fast Ferry (Dcamel Fast Ferry), 2026年8月27日
ER
Elvire R
The boat was delayed by two hours, and we received no explanation, no apology, and no compensation whatsoever from Wahana Virendra.
On top of that, the journey itself took approximately three hours instead of the two hours and fifteen minutes advertised on the website. We were supposed to arrive in Gili Air at 3:15 PM, but we eventually arrived at 7:00 PM. We therefore lost an entire afternoon, which seriously disrupted all of our plans.
What is even more disappointing is that there seems to be no way to request a refund or even contact 12Go to obtain any compensation for this major delay and the inconvenience caused.
This is completely unacceptable, especially considering the lack of communication and customer service from the company.
The only positive point was that the boat itself was relatively comfortable.
Bali Magir Trans, Bali Paradiso, Bali Tour, Bali Triptop, Bali Wonder, DPrabu Fast Boat, Gili Dewata Transfer, Karunia Jaya Luxury Cruise, Lombok Network Holidays, The Tanis Fast Cruise, Wahana Virendra, WaterJet, Wings Air
