Perfect service! We got or tickets sent to our hotel so they were waiting for us in the reception when we checked in. Before going, I contacted 12go.asia customers service and got a response a just few minutes later. They even managed to book tickets on the right side of the train as we had wished for.
火车 #1005 二等座, Sri Lanka Railways, 2019年11月3日
RE
Robin E
Seats need some cleaning, people were sitting on our reserved spots and looked strange at us when we asked them to move. 1st class is too messy for being called a 1st class
火车 #1005 一等座, Sri Lanka Railway, 2023年6月24日
PC
Padma C
I opted to pay extra and have the tickets delivered to the first of the guest houses I stayed in. First you have to pay and wait for 12go to confirm they were able to get the tickets. It does leave you with a period of uncertainty and 12go could've been more proactive with their communication. I had to drop them an enquiry a couple of times for greater clarity on process and they did respond timely. Again they confirmed the tickets but didn't tell me when they would be delivered. Once more I contacted their customer service and was told they deliver the ticket five days before my arrival into Srilanka. After which there was no issues and they delivered on time as committed. Thus their service was good but required my repeated contact with their customer service to get to know what's going on for my own peace of mind. They also could have clarified the pdf was good enough and didn't need to be exchanged at the train station. I looked up on the web and found relevant information on this myself. All in all it would be great if they can have a clearly worded FAQ at the outset
火车 #1005 一等座, Sri Lanka Railways, 2020年3月21日
DS
David S
Process of buying tickets was brilliant. I ordered them to be delivered to my hotel in Nanu Oya where we arrived the night before. I was nervous until we arrived - but no need the tickets were there. Train was excellent. Our seats were available and comfortable. Train arrived a few minutes late but we were kept informed at Nanu Oya. Would definitely use 12goasia again