Malany 万荣到万象机场 (VTE)

12go 服务没有任何问题，显然您为此付出了代价，但这是值得的。不足之处是，火车公司不允许您携带任何超过 100 毫升的洗漱用品或任何酒类，而且他们会随心所欲地拿走您的东西，东西不是放在垃圾桶里，而是放在桌子下面。

Nothing wrong with 12go service obviously you pay for this but well worth it. The negative is with the train company you are not allowed to take any toiletries over 100ml or any alcohol and they take things off you as they please, things disappeared under desks instead of going in the bins.

我们预订的接站时间是 11:30，大巴确实稍微晚到了一点，但没有问题。我们被带到了非常舒适的旅游车上。空调很好，开往万象的路也很顺畅。我一定会向你推荐。

Our pick up was booked for 11.30 the bus did arrive slightly late but no problem. We were taken to our coach which was very comfortable. Good air conditioning and a nice smooth drive to Vientiane. Would definitely recommend.

出租车比预定时间晚了 40 分钟来接我们。当我们到达汽车站时，原定乘坐的面包车已经满员。幸运的是，我们搭上了另一辆前往同一地点的巴士。最后，我们晚了 1.5 个小时才出发。最后，巴士把我们扔在了一条街的中央。我们并不是在巴士总站，而且它也完全没有告诉我们为什么要在这里停车。

Le taxi est venu nous chercher avec 40min de retard par rapport à l’heure annoncée. Lorsque nous sommes arrivées à la gare routière, le van que nous devions prendre était plein. Par chance, nous avons pu monter dans un autre bus qui allait au même endroit. Finalement, nous sommes parties avec 1h30 de retard. Pour finir, le bus nous a déposé en plein milieu d’une rue. Nous n’étions pas à un terminal de bus, et il n’a absolument pas communiqué pourquoi nous étions arrêtées ici.

因为我读到过很多负面的评论，所以我实际上已经做好了最坏的打算。下午 4 点是取货时间，而确认邮件中说取货时间可能会推迟。我几乎慌了神。下午 4 点，我确实接到了司机的电话，说他会在下午 4 点 30 分来接我，这就足够了。到火车站的车程很短，我很感谢司机帮我拿行李。对我来说，通过12go预订万象至万象的火车并不复杂。谢谢你们。

I actually expected the worst because of the negative reviews I have read. 4pm was the pickup time and it was communicated in the confirmation email that pickup might be delayed. I almost panicked. At 4pm I did receive a call from the driver that he would pick me up at 4:30pm so that was good enough. It was a short ride to the train station and I appreciated that the driver helped me with my luggage. Not a complicated process for me for this Vang Vieng to Vientiane train booking via 12go. Thank you.

我预订了下午 6 点的接站和 8 点 06 分到达万象的车票，这样我就可以搭乘 7 点 06 分的火车。但直到 6 点 25 分才有人来接我，而且没有任何沟通（按照要求从 5 点 30 分起就坐在那里等），然后给了我一张 7 点 56 分的火车票，而不是我预订的那趟车。 最让我恼火的是缺乏沟通。这让我失去了乘坐 VV 热气球的机会（此前曾因下雨取消过 4 次）--这可是我遗愿清单上的一项活动。如果他们告诉我这个变化，我就不需要在晚上 7 点前做好准备了！

I booked the 6pm pick up and the 8.06 arrival in Vientiane which would have put me on the 7.06 train. I wasn’t picked up until 6.25 with no communication (sat there waiting from 5.30 as required) and then I was given a ticket for the 7.56 train, not the one I had booked. I’m most annoyed by this because of the lack of communication. This cost me the opportunity of doing the VV hot air balloon ride (cancelled because of rain 4 times to that point) - a bucket list activity. Had they told me about this change I’d have not needed to be ready until 7pm!

巴士出发时间比承诺时间晚了两个小时。我们在巴士站等了两个小时，员工多次告诉我们巴士很快就会开，但并没有。 最后有两辆巴士开走了。一辆挤满了人（我们坐的就是这辆），一辆只有三个人。车上的空调坏了，所以很暖和。

Bus left two hours later than was promised. We had to wait two hours at the busstation and employees told is multiple times the bus would leave shortly, but it didn’t. Eventually two busses left. One fully packed with people (we we’re in this one) and one with just three people in it. The A/C in the bus didn’t work, so it was so warm.

很好，只是车辆状况不好，但服务很差，而且不及时（迟到2小时）。

Good just only vehicle condition but service was bad and not on time (2 hour late)

车和路况都很好 不幸的是，司机在两个座位之间放了一个儿童长椅，由于我是最后一个被选中的，所以我不得不在上面坐了两个小时，连个休息的地方都没有。

The car was really good and the road too Unfortunately, the driver put a children bench between two of the seats and since I was the last to be picked, I was the one that had to be seated 2 hours on it, without a place to rest my back.

等待的时间太长了，面包车的尺寸又非常小，所有乘客都带着行李。不好

Waiting so long time and size of van very small with all passenger with our bags. No good

我的凭证是11:30出发，他们要求我们提前到达。 我们直到11:55才离开，在旅馆门口等了一个小时。这对我来说是不可接受的。我知道你们想让巴士满员，但如果人们不按时出发，对其他人就没有好处。 但一路都在高速公路上，去维珍的路很好走。

On my voucher departure was 11:30 and they asked us to arrive in advance. We didn’t leave till 11:55 and waited in front of hostel for an hour. Unacceptable for me. I know you want the bus to be full but if people not on time not fare for others. Be mindful of your customers’time ! But on highway all the way , easy road to go to vientiane