Koh Chang Ranong到曼谷

我得到了最好的服务。免费餐，大座位，非常舒适

Best service I had. Free meal big seat very comfortable

旅行本身真的很棒，巴士非常舒适和大，你可以得到免费的水和免费的小吃。他们还会给你一条毯子，因为空调会很冷。 有问题的是，把优惠券换成真正的车票，你必须提前在sombat旅游办公室做这件事，该办公室离汽车站大约2公里远。凭证上没有提到这一点，如果我们没有在评论中看到这一点，我们也不会知道。汽车站的sombat办公室是空的，而且似乎是永久性的，所以你不能在那里换。车票包括一张餐券，除了在其他旅行者的评论中，也没有提到这一点。

The trip itself was really great, the bus is very comfortable and big, and you get a free water and a free snack. They also give you a blanket, since it gets cold from the ac. The problematic thing was changing the voucher to a real ticket, you have to do that in advance at the sombat tour office, which is around 2km away from the bus station. This is not mentioned in the voucher and if we didn’t read about it in the comments, we would have not have known. The sombat office at the bus station was empty, and it seems it’s permanent, so you can not change it there. The ticket includes a meal coupon, which was also not mentioned anywhere, besides in other traveler comments.

摘要：行程良好，但票务可能存在问题。12Go 要求采取的行动！ 一次偶然的机会，我们在旅行前一天试图在汽车站取票。我们被告知，必须去市中心的 Sombat Tour 办事处取票（距离汽车站约 1.6 公里）。如果我们在出发前 1 小时到达车站，去那里取票的时间就会很紧张。由于语言问题，我们无法证实是否有可能在车站取票。Sombat Tours 公司在汽车站的服务台空着，也是在出发前。 休息时间是在一个非常漂亮的食品站。但是旅行社的工作人员并没有告诉我们（用英语），免费的热餐是包含在旅费中的。 所以我们发现得太晚，错过了。 在检查完门票问题后，应该更新凭证。此外，如果能提及免费餐等细节就更好了。 问候 Gerd

Summary: trip good but potential problems with ticket. ACTION REQUIRED by 12Go! By chance we tried to collect the ticket at the bus station the day before our trip. We were told, that we had to go downtown to the Sombat Tour office to do so (about 1,6 km from the bus station). If we had arrived at the station 1 hour before departure, this would have been pretty tight to go there to collect the ticket. Due to language problems, we could not verify if there was a possibility at all to get the ticket at the station. The operator desk of Sombat Tours at the bus station was vacant, also before departure. The break was at a very nice food station. But the operator personnel did not advise us (in English), that a free warm meal was included in the price of the trip. So we found out too late and missed it. The voucher should be updated after the ticket issue has been checked. Also it would be nice if details like a free meal would be mentioned. Best regards Gerd

非常舒适的巴士！除了我们提前一个多小时到达曼谷（凌晨 3.40 而不是 5 点），这对我们来说是个复杂的时间点。(凌晨 3 点 40 分，而不是 5 点），这对我们来说是个复杂的时间点。

Very confortable bus! Everything fantástic, except that we arrived more than one hour early to Bangkok. (3.40 am instead of 5 am) which was a complicated time For us.

乘坐巴士非常舒适。超级干净，宽大宽敞，比预算航空公司更舒适。 有一件事--当我在网上订票时，它说我应该在出发前1小时（晚上8点）到柜台办理登机手续，然而，在巴士终点站，柜台从未开放，巴士在晚上8点20分到来。如果你改变了程序，你应该提前通知你的客户。如果你的顾客不熟悉这个地区，特别是现在由于Covid-19的情况，有很多不确定的因素，这是很令人担心的。

bus ride was very comfortable. Super clean, wide and spacious and more comfortable than budget airlines. One thing - when I booked a ticket online, it says that I should check in at the counter 1 hour before the departure (8pm), however, the counter was never open at the bus terminal and the bus came at 8:20pm. If you makes changes on procedures, you should inform your customers in advance. It is quite worrisome if your customers are not familiar with the area and especially now there are many uncertain factors due to Covid-19 situation.