火车 #1005 二等座, Sri Lanka Railways, 2020年3月27日
Got a great itinerary through.
火车 #1005 二等座, Sri Lanka Railways, 2020年3月26日
Brilliant service by 12go Asia. Was worried as I booked with them 3.months in advance and tickets for our journey can only be purchased 30 days before departure. I didn't need to worry as our tickets were confirmed and posted to our hotel in Kandy ahead of check-in, so they were waiting for us when we got there.
We loved the train journey, the views were great and we were on a newer comfortable train. Booked 2nd class reserved seats and had no problem. The journey didn't feel too long and it wasn't hot or stuffy in our carriage. The doors were locked closed so if you want them open you have to ask the guard, just be friendly and they'll happily help you, after that he kept coming to warn us when an amazing view was coming up, or a waterfall, and also warned us when our station was coming up.
火车 #1007 Observation class, Sri Lanka Railways, 2020年3月19日
Train was over 1 hour late which meant the last hour was in darkness - suggest you warn travellers about this in future. Also, I cannot understand how you can charge 20USD for a ticket with a face value of 7 USD?
火车 #1005 二等座, Sri Lanka Railways, 2020年3月19日
We were very pleased to have our tickets delivered to our hotel to be picked up on our arrival. Booking on line was easy and most impressed with the service.
火车 #1005 二等座, Sri Lanka Railways, 2020年3月18日
The overall trip was not as nice as i would think it is. The nice views are only a short distance. Otherwise it smell like burning of plants/woods/rubbish and full of dust from the air. Probably i did not go on the right time. The booking with 12goasia was good though except for the part where the communication with the local travel agency in getting my train tickets deliver to my hotel. They did find me and ask for my acknowledgment whether i have received the tickets from my hotel. However, i was not in my hotel yet hence i asked them several questions on whatsapp as thats the way they contacted me but i got no reply at all. If they are busy, i will understand but there is no reply at all and a bluetick from the company. That part is abit saddening. Its not 12goasia’s fault but rather the local company.
I would suggest to take the train from Nanu-Oya onwards to Ella instead of this long journey as the scenery are nicer from this stretch. As for 2nd class reserved seat if anyone is wondering, there are no A/C which is fine with me and the doors of the train will occasionally be open from time to time. Will have to depend on the guard on duty. Hope this information is useful as i was searching for this information myself. Goodluck and enjoy Sri Lanka!
火车 #1015 一等座, Sri Lanka Railways, 2020年3月18日
Asia2go were great. I had our tickets sent to our hotel which worked a treat. My only criticism is that there is no immediate contact ie no telephone capability, one has to rely on email. We had a query and had to rely on our hotel contacting their friends for answers. This is a great feature in Sri Lanka, everybody knows somebody. We travelled 1st class which, although I wanted to downgrade for the experience, was a blessing. There was a breakdown on the track so we were stuck for two hours. Air conditioning was really welcome. Also, in 1st class the seats can be swivelled so you can always face forwards. I went into the corridor and met some lovely Sri Lankans who let me dangle my legs out the side with them. Fab experience. Chaps go up and down the train offering food and drink, samosas, chocolate, nuts, pringles etc. There’s plenty to eat. Travelling from Kandy to Ella is a long trip. The first half is spectacular. Seat numbers 29/30 are perfect!! Have a great experience.
火车 #1007 Observation class, Sri Lanka Railways, 2020年3月14日
The train left Peradeniya 45 minutes late and got later as other trains going back to Kandy always had priority. There were no refreshments and no food or drink seller's got on after the first station. Arrived at Ella 90 minutes late and so travelled the last hour of the journey in darkness and saw nothing.
The next day I tried to get a refund at Ella station for the return ticket that I did not need. But was told I could only get a refund more than 24 hours before (it was 16 hours before). Why? They will have sold the seats again!
火车 #Viceroy II #1007 空调VIP舱, ViceRoy II by 12Go (Viceroy II by 12Go), 2020年3月13日
Train was 1.5 hours late which meant we arrived to Ella in the dark and didn't see the most scenic leg of the journey
火车 #1015 一等座, Sri Lanka Railways, 2020年3月12日
All went as planned. Excellent journey.
火车 #1005 二等座, Sri Lanka Railways, 2020年3月10日
Good, seats were comfy and fans helped to cool the carriage. Lots of space to move around the carriage!