火车从合艾到华兰蓬

我以为一家四口可以共享舱室，但在走廊上是上下铺。 上铺没有窗户。 准时到达，从合艾出发，晚了一个小时到达邦苏站。

I thought family of 4 might share cabin but was bunks in a hallway. No window on top bunks. Arrived on time and about an hour late arriving Bang Sue Station from Hat Yei.

卧铺服务很好。 列车干净整洁 商店里的食品种类可以更丰富些。

The sleeper service was good. Clean trains Food in the shop could have more variety.

铺位坏了，厕所门也坏了，水雨从屋顶漏下来。其他人占据了我们的座位，我们不得不让他们搬走。火车晚点了

The bunk was broken, the toilet door is broken, the water rain leaked through the roof. Other people took our seat and we had to make them move. The train was late

我们预订的是 32 号列车，17:45 从哈特亚出发前往曼谷，这是一列 "较新 "的列车。列车大约在 16:30 到达站台，因此在出发前有足够的时间坐在上面休息。我们只提前 4 天预订了车票，12Go 确保我们在旅行当天可以在合艾站的包裹室取票。一进门，包裹室的操作员就知道我们是谁，所以我猜他们经常这样做！(包裹室就在 1 号站台的左手边）。返回曼谷的旅程最终花了 18.5 个小时，我觉得应该是 17.5 个小时左右，但对我们来说真的不是问题。在离开合艾之前，我们购买了足够旅行期间使用的食物，因为在之前的一条路线（曼谷到清迈）上，食物服务在covid之后就没有重新开放过，所以我们认为这次也是一样。早上（大约从 7 点开始），工作人员确实上上下下地提供各种小吃，所以我猜他们正在努力恢复某种餐饮服务。请记住，如果您想在早上赖床，不要让售票员看到您醒着，否则他们会尽可能早地把床收拾好！虽然有些站台的广播是用英语播报的，但上下走道的工作人员一般只说泰语，所以有一半时间不容易知道他们在说什么，但对我们并没有什么影响。总的来说，这又是一次不错的体验，如果您想以更便宜的方式回到北部，我会向您推荐这种方式。

We booked the #32 to depart Hat Ya 17:45 for Bangkok, This was one of the ‘newer’ trains. It was at the platform about 16:30 so plenty of time to sit on it and relax prior to departure. We only booked 4 days in advance and 12Go ensured the tickets were ready for us to collect in the parcel room at Hat Yai station on the day of travel. The parcel room operator knew exactly what/who we were the minute walked through the door so I’m guessing they have this a lot! (The parcel room is just to the left hand side of platform 1). The trip back to Bangkok took 18.5 hours in the end , I think it should have been about 17.5, not an issue for us really. We purchased enough food before we left Hat Yai for the duration of the trip as on a previous route (Bangkok to Chiang Mai) the food service hadn’t reopened since covid so thought the same for this. In the morning (from about 7am) staff did walk up and down offering various snacks so I guess they’re trying to some kind of food service back on track. Just remember if you want a lye in in the morning, don’t let the conductor see your awake otherwise they’ll try and pack the bed down as early as they can! Although some of the announcements are made in English for the stops, the staff walking up/down the isle generally only talk in Thai so it’s not easy to know what they’re saying half the time but didn’t really effect us. Overall it was a good experience again and I’d recommend it if you want a cheaper way to travel back up north.

如果他们请你来拍照，都需要付钱。

If they ask you to come and take photography, all need to pay.

从 12go 购票是一次很好的经历。他们回答了我所有的问题。在 Hatyai 办事处买票也是一次愉快的经历。乘坐一等车厢绝对是一种与普通二等卧铺截然不同的体验。如果我们以后再乘坐这趟列车，这将是我的首选。

Getting the ticket from 12go was a good experience. They answered all my quieries. Getting the ticket from Hatyai office was also a pleasant experience. Train ride in 1st class was definitely a very different experience from the usual 2nd class sleeper. This will be my preferred choice of travelling in the future if we ever take this train again.

及时回复询问，取票无忧，是乘坐铁路前往曼谷的良好体验。

Prompt reply to queries, hassle free ticket collection, good experience to travel on rail to Bangkok.

卧铺空调冷得要命，上铺比下铺小得多（虽然价格差不多）。根本没有地方放个人物品，没有充电器，孩子们和卖东西的人整晚都在尖叫。请准备好保暖衣物和耳塞/睡眠面罩。

The Sleeper AC is freezing cold, the upper bed is way smaller then the lower bed (nearly the same price though). No space at all for personal belongings, no charger, kids and people selling stuff screaming around all night long. Be prepared to bring warm clothes and earplugs / sleeping mask.

火车很棒--干净、崭新，是最安全的交通工具之一。如果服务提供商能在火车上提供自助餐厅或至少提供热水服务就更好了，因为从哈提艾到华兰蓬的旅程需要 20 个小时。 此外，还需要对包裹室的工作人员进行培训，因为当我们想在网上取票时，包裹室的工作人员会造成混乱。他们不知道在哪里以及如何兑换我们的车票！

The train was great - clean, brand new and one of the safest transportation. It'll be better if the service provider can provide a cafeteria or at least a hot water service on the train since the journey took 20hr from Hatyai to Hua Lamphong. And also need to train the staff in the parcel room as it creates confusion when we wanted to collect our online tickets. They do not know where and how to redeem our tickets!

我的行程延误了 9 个小时。我听说是因为洪水，火车无法行驶。另外，广播是泰语，我听不懂。建议也用英语广播，因为乘客不仅仅是本地人。 火车应在上午 11 点到达，但我在晚上 7 点 50 分才到达。这真是一次令人震惊的经历，但由于自然问题，我还是接受了。但管理层应该考虑设立一个自助餐厅，为穆斯林提供食物，尤其是清真食物。我不能从外面的卖家那里买食物，因为他们不卖清真食品，但作为一家负责任的运输公司，列车应该在食物问题上给予照顾，因为我和我的朋友从早上到晚上都没有吃过任何适当的食物，饿得胃痛。 希望管理层能考虑我的建议，以便今后提供更好的服务。谢谢

My journey was delayed for 9 hours. I heard it was due to flood and train can't move. Btw, the announcement was in Thai language and I can't understand that. Suggest to have announcement in English as well since the passenger are not local only. The train shall arrived at 11 am however I only arrived at 7.50pm. what a shocking experience but I do accept it due to nature problem. But the management should consider to have a cafeteria that can provide food especially HALAL food for Muslim. I can't buy food from outside seller since their not selling halal food but as a responsible transportation company, the train should accommodate regarding food matter as me and my friend are starving and down with gastric due to not taken any proper food since morning until evening. Hope the management will consider my suggestion for better service in future. Thanks