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Pumpkin Express 公司评论
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2020年3月13日
Very dirty, cockroaches in cabin. Bathroom filthy. Staff not very friendly. Beds hard and air conditioning doesn't work properly. Room was very hot, no air. Left half an hour late.
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年12月24日
予約の際にトラブルがあった。 満席と言われ、勝手に次の便に振り替えられ、返金不可とされたので、他の会社の列車にするか全額返金を求めたところ、ちょうどキャンセルが出たとのことで、元どおり乗れた。 当日は6割ぐらいしか埋まっておらず、満席とは？となった。
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2019年11月2日
Carriage was comfortable with free refreshments. Staff were friendly and helpful.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年10月27日
The toilet are not cleaner the bed was very hard.
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年9月22日
Cumple con su cometido
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年8月24日
A parte de las cucarachas, la temperatura que cambia de frio a calor y que te quieran cobrar por el café aguado, todo bien. El lavabo lo único que se salva.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年8月12日
Good travel and the ac is very soft an the bed is a thay bed.
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年8月4日
Couchettes assez confortables.toilettes propres. Ligne qui secoue un peu, mais bien dormi.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年7月19日
They changed our cabin without saying nothing to us. Plus the people from the train where very rude and only spoke in vietnamese to the couple who travelled in our cabin. These people in our cabin where extremly disgusting eating on the bed and throwing all the garbage to the floor. There might be some rules when you have to share so small espace with more people.
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2019年5月8日
The pumpkin express from Hanoi to Sapa was great. We got a private sleeper cabin and slept pretty much the whole way on very comfortable beds with air con. We even had snacks, WiFi and plug sockets which we weren’t expecting! Would definitely use again.. plus saved money and time. Make sure you organise a pick up from the station when you arrive in Sapa, as it can be a bit hectic with a lot of people trying to over charge.
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2019年4月22日
Bed sheets dirty, covered in blood! Slept with a towel as a blanket. Plus side, you get X2 bottles of water, cola and beer (1st class) very noisy and difficult to sleep but noise and movement settled down around 1am.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年3月27日
Train a l'heure, eau et snack offerts, conforme a ce que j'attendais !
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年3月23日
Everything good !
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年3月23日
Très confortable mais moins bien que le SP3 (matelas moins épais )
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年3月9日
Beaucoup de bruit de la climatisation...dommage !
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2019年3月2日
We booked a double room. The rooms was clean and cute. It’s not exactly easy to sleep. It’s pretty loud and the train rocks quite a bit. Navigating the train station in Hanoi was a bit difficult. Several attendants at the train station directed us to different tracks and trains. We made it on the train about 10 minutes before it left. The train left exactly at 2135 and we arrived on time at the station before Sapa. There is a snack cart and coffee and tea offered in the morning. We experienced the same lack of toilet paper as everyone else. So bring your own just in case.
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2019年2月25日
Cabine de quatre personnes, confortable et propre. Trajet bruyant a cause des passagers de la cabine.
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2019年2月25日
Cabine de deux personnes, confortable et propre. Trajet bruyant mais belle experience.
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2019年2月14日
I think this is very over sold. The carriages were very poor, not clean, the staff were not very interested. We were told in the evening that a coffee in the morning would be free, when it arrived we asked for 20, 000 Dong each, the cup wasn't even half full and it was terrible. The toilets we a shambles. It was very very poor!
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2018年12月28日
Kann ich nur empfehlen
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2018年11月20日
Overall our trip was very very good. Easy picking up tickets, attendants pointed us to correct train car, etc. Cabin was clean, with clean sheets. We saw that there was WiFi but never got the password. Train bathroom was questionable but not the absolute worst. No toilet paper when we first arrived, but it was refilled the next morning. There were 2 sinks separate from toilet so you can brush teeth, etc.! We got a 2-person private cabin, so the mattresses were doubled up, firm, which I liked. Train is rocky and loud so bring ear plugs! Would do it again!
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年11月11日
- Very dirty bathrooms, really unacceptable for this rate - airco in face while trying to get some sleep on hard and too short bed (if your height is >1.80m) - offering coffee is great, but not if the train arrives within 1 minute after receiving it
火车 #SP2 VIP卧铺舱, Pumpkin Express, 2018年10月5日
We had Insects in our room. The matresses were hard. The Service Lady did not speak any English. The VIP sleeper was totally overpriced. We paid 10 times as much as for a Bus. Next time we will take the Bus both ways the quality is so much better!
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2018年8月26日
La cabine était jolie et propre et le plateau d’accueil agréable. Par contre, toilettes très sales !! Et surtout impossible de dormir tant le train nous secoue. Dommage
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年8月20日
Comme à l'aller. Mêmes prestations. Eau, bananes et barres chocolatées. En revanche, les toilettes, c'est pas possible. Il faut faire quelques choses !
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年8月18日
En cabine VIP pour 4. Les banquettes doivent faire 185cm de long car je rentre juste juste en position allongée. Confortable. Un oreiller et une couette fournie. Une bouteille d'eau, une barre chocolatée et une banane pour chaque passager de la cabine. Les toilettes, très très vite sales.
火车 #SP2 VIP卧铺舱, Pumpkin Express, 2018年8月16日
The train wagon was worse than asia express and we pay just the same. Also there were some bugs in the cabin that we need to kill.
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年8月13日
The cabin was very clean and the bed was comfortable and they provided snacks and water, the train trip was a bit bumpy but that was expected.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年7月23日
The cabines were ok, but the toilet was really very dirty.
火车 #SP2 VIP卧铺舱, Pumpkin Express, 2018年7月19日
Incredibly loud, the speaker in the cabin kept cracking, the ‘VIP’ experience was less than comfortable and not worth the price. Very disappointed!
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年7月19日
The airco was to cold to sleep en not comfortabele , Coffe and thee should be free available .
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年7月16日
They gave us the wrong tickets . First they don’t want to help us and asked us to step in the wrong cabin. It’s because we keep ask for the wright tickets that they helped us . We had to take the train later .
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年7月12日
Family of 4, boys at 12 and 19 years. Thanks to details on tripadvisor we found the right building. The guy at the ticketoffice was late so that caused a little stress to all of us wantint to exchange our voucher to tickets. The sleeper was better than excpected, water, bananas and biscuits was included. Noisy, bring earplugs,bunks where ok. Take it as an adventure.
火车 #SP2 VIP卧铺舱, Pumpkin Express, 2018年7月3日
We booked a 1st class from Lao Cai to Hanoi with only 2 beds but was given a 4 beds. The air con was not cold at all so we make noise to the train station master. At the end they changed us back to another 4 beds. We are very disappointed as we paid so much for 1st class but get 2nd class bed.
Dear Lee Kim Leng, Thank you for the rating and the review! For all private train services in Vietnam there is no difference in the quality of bed between 2 person cabins and 4 person cabins. In the 2 berth VIP Sleeper the upper beds are supposed to be folded up and that is the only difference. We understand your frustrations and concerns regarding this service. Please accept our sincere apologies for this less satisfying experience you had with the operator. You may rest assured knowing that we will pass these concerns and issues on to the management of the operator. We are hopeful that the matter will be investigated and improvements implemented. We are sorry for the inconveniences and hope that you will use our services again.
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2018年4月25日
Comfortable beds and enough space for both of our luggage. Quite noisy people around us which made it hard to fall asleep.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年4月17日
The gate 6 is very difficult to find. Thé suspension wagonfle is dead
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2018年4月16日
Ticketing very efficient and journey was on time. But mattress far too firm for me
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年4月6日
The bed was REALLY hard. We couldn’t opt for a hard or softbed, because there wouldnt be any hard beds- but this was basically a wooden plank. However, train was perfectly in time and even provided water and snacks and there was electricity on board.
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年4月6日
Départ et arrivée à l’hEure. Couchette propre. En revanche, matelas beaucoup plus durs qu’à l’aller.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年4月3日
Train à l’heure. Cabine conforme à la description. Propre. Dommage que la personne qui contrôle les billets ne soit pas aimable, que des personnes fument dans les wagons à côté et que les toilettes communes soient très vite sales!
火车 #SP2 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年4月3日
The beds are pretty short for a tall European. Our neighbours was snoring beyond healthy and acceptable standards. Toilet, sheets were clean. We got complimentary banana, water and cookies. Staff to help while boarding was organised.
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2018年3月30日
1st class rocks!!
火车 #SP1 VIP卧铺舱, Pumpkin Express, 2018年3月17日
Room was good. We booked a private room for 2. The top bunks were folded up. The lamp was broken. The mattresses were super firm but at least we had electrical outlets. The facilities were good for what it was. This was so much better than Oriental Express. We booked a private room with OE. OE had not electrical outlets and the bunks where bolted down so we couldnt fold them up.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年3月9日
This is for pumpkin train - The train beds are comfortable and toilet was fairly clean. Just the unstable wooden noise from the dividers when the train moves. We also had a bad experience when boarding the train as we do not have the tickets (we pre booked and only have the voucher which we tot is sufficient) and are confused with which platform and train to board. There was a guy approaching us offering help to find us the train. And when he got us the tickets he brought us to the cabin and he immediately asked us for tips, indicated how much he wants which was very intimidating. He wouldn't leave until you give him the amount he wants. Just be careful when you board the train and get your tickets.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2018年1月9日
Train car was clean, comfy beds, warm blankets
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2017年12月29日
Comfortable and easy
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2017年10月14日
Nice sleeper but bad customer Service. Due to heavy floodings there were delays and cancellations but there was no chance to get an info if our train was affected too. No one answered our E-Mail.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2017年10月9日
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2017年10月2日
Directions to the station were very detailed. And we were able to find the counter to change tickets very easily. Train ride was not so good. Air conditioning was not working on the train so did not sleep well at all.
火车 #SP1 4乘客贵宾卧铺车厢, Pumpkin Express, 2017年8月22日
Comfortable but a little bit hot and noisy
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