巴士从Manila Farinas Terminal到碧瑶法利纳斯中转站

我妻子问了一个小时，他们只告诉她快到了。在停车逗号之前，已经行驶了近 75% 的里程，而且很明显，当时只是司机休息，而不是为了乘客的舒适。4 个小时的路程才停下来，这对于年长的乘客和年幼的孩子来说尤其漫长。我的妻子是菲律宾人，这是一个语言障碍问题，工作人员的沟通非常糟糕。

The refusal of the driver and his companion to communicate when we would we stop for a bathroom break was infuriating. my wife asked for an hour, all they would tell her was it was near. Withdraw nearly 75% of the miles before stopping comma and it was obvious at that time it was just for the driver's break, not for the comfort of the passengers. It was 4 hours of travel time before stopping, a long time especially for older passengers and young children. My wife is filipina, it was a language barrier issue, was very poor communication by the staff.

表示行程为 5 小时，但实际耗时 6 个半小时。

a 5 hour journey was indicated which lasted 6 and a half hours.

旅行凭证迟迟不寄，让第一次乘坐 12Go 的我们焦急万分。

delay in sending trip voucher made us anxious as first timebusers of 12Go

巴士在路上抛锚了，修车花了将近 2 个小时，而且由于巴士发出可怕的噪音，我们觉得上巴古约很不安全。

Bus broke down the road..fixing it took almost 2hrs..and we didn't feel safe going up baguio due to the bus making scary noises.

司机和售票员都很好，我们准时到达了 baguio

Nice Driver and conductor , we arrived in baguio on time

我第一次使用这个应用程序预订前往家乡的汽车票。预订时，我首先担心的是我的行李，因为我有 3 个行李，担心我预订的巴士可能不允许装载这些行李????，我问他们能否帮我让巴士公司考虑我的旅行情况，以便他们允许我装载行李。他们同意了！ 其次，我不想长时间在路上奔波，因为有时我感到头晕，长时间旅行会呕吐，所以我预订了快车，以减少旅行时间。我还特意订了晚上的车，以避免堵车????。本来晚上要开 5 个小时的车，但让我大吃一惊的是，我到达目的地的时间比我预计的要早！车程变成了 4 小时！真的太棒了！ 非常感谢你们对我的关心和无忧无虑的预订！非常可靠。我还要感谢巴士公司让我装载我的行李，因为这些行李体积大、重量重。巴士公司的工作人员还帮我把行李搬到车厢里。还有售票亭的女工作人员，在我用订票确认凭证兑换车票时，为我提供了友好的服务！ 再次衷心感谢12Go为我提供的周到可靠的服务。期待以后能成为你们的会员！???? 总之，那家巴士公司就是 VICTORY LINER！非常感谢！

My first time to use this app to book my bus ticket bound to my hometown. Upon booking, my first concern was my baggages since I have 3 and worried that the bus I booked may not allow to load them😁 I asked the if they could help me let the bus company consider my travel situation so they would allow me have my baggages be loaded. And they did! Second, I don't want to travel for a long time on the road as sometimes I feel so dizzy and would thrown up on long time travels so I booked express drive to lessen the travel time. I intentionally booked at night too to avoid traffic😅. And so that was to be a 5hrs long drive at night but to my SURPRISE, I arrived to my ravel destination earlier than I expected! It became 4hours drive! SUPERB,really! Thank you so much for attending my concern and a hassle free booking! Very reliable. I want to thank also the bus company for letting me load my baggages the fact that they are big sizes and heavy loads too. The bus company's staff even help me to carry my baggages to bring and load at the compartment. And to the lady staff at the ticketting booth to who gave her friendly service to me upon redeeming my bus ticket from a voucher confirmation of my booked ticket! Again, a HUGE THANK YOU 12Go for the very accomodating and reliable service. Lookinh forward to join you as one of your affiliates in the future!😊 Anyways, that bus company was VICTORY LINER ! Thanks a lot!

我们在网上预订了两个人的票，但由于不可避免的情况和交通堵塞，我们晚到了 19 分钟。我们本以为可以升级甚至降级我们的机票，因为我们知道合同上写着不能退款或取消。客户服务代表只是通知我们需要购买新票。我以为航空公司允许重新订票或转票。最后我们买的是胜利班轮的机票。这太令人沮丧了！

We had online booking for 2 persons but due to unavoidable circumstances plus traffic we came in late by 19min. We were expecting that we can upgrade or even downgrade our ticket, since we knew that on the contract, no refund or cancellation. The customer service representative just informed us that we need to buy new tickets. I was thinking airline companies allows rebooking or transfer. We ended getting out ticket in Victory Liner. This is so frustrating!

我们预订的行程被取消了，他们不得不将我们与下一个行程合并。他们本应将我们与早先的行程合并，但因为他们要接待那些得到一些有影响力的人认可的乘客，我们就被挤掉了，这太不公平了。售票系统效率低下。

The trip we booked was cancelled and they have to merge us with the next schedule. They're supposed to merge us with the earlier trip but because they accommodate passenger who are endorsed by some influential people we were bump off, so unfair. The ticketing system is ineffective.

价格和速度都不错，但车上非常冷，而我住在比利时，那里的温度已经很低了....。17°©的气温实在不健康。

Price and speed was good , the bus was extremely cold and I live in Belgium where the temperature is already low.... 17°© is really not healthy.

车上非常舒适，工作人员也很体贴我们乘客

It was very comfortable in the bus and the staff is also considerate with us the passengers