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Comfortable bus with polite staff. That said the pick up point could have been made clearer as it was a couple of 100 metres along a busy fly over road from the location listed on the ticket (Kashmiri Gate Metro Exit No 5). Also, when I called the help line to ask about the pick up point the agent could not tell me where the bus would stop exactly. Luckily some savvy locals at the stop helped me find the bus but without their help I could have easily missed it! A drop pin would have quite useful.