It wasn't 'Poor' but it was less than 'Average', thus the 2 star rating. The journey itself was fine. The problem was the pick-up at the Jomtien Night Market. I went to the location provided by 12GO but there was no sign of anyone or anything that would suggest that I was at the correct pick-up spot. There was a reference on the confirmation email to "Check in" at the location which was very misleading because there was no place or sign indicating a check-in location. This caused stress, including when I tried to call the customer service number, no one answered. You have to do better.
شاحنة شاحنة, Tawanok Tour (ตะวันออกทัวร์), ٠٣/٠٤/٢٠٢٤
NS
Nikson S
Waiting to long
شاحنة شاحنة, Tawanok Tour (ตะวันออกทัวร์), ١٤/٠٣/٢٠٢٤
CM
Ching M
It took 3hours to Bangkok, too long
And the driver didn’t tell us where we should leave
شاحنة شاحنة, Tawanok Tour (ตะวันออกทัวร์), ٢٣/٠٢/٢٠٢٤
CL
Charles L
1 hour late, when I called they had no idea they had a pick-up and I was waiting to go to the airport to return the other side of the Earth (very expensive flight to miss! Not Good!) , when a car showed up it was not the advertised car. Last, when the driver dropped us off He ASKED for a tip. Yea I know they don't know tip culture, in the US we would be fired for asking a customer for a tip, against common policies to ask. But dude, you were an hour late. Its considered highly offensive to ask for a tip, and it was very offensive how much of a rush it put on the rest of our day taking up one hour of my preplanned buffer time I installed into my decision making for the day of travel. It sucked. Why 2 stars and not one? Because 1 stars get less views. I suggest making sure someone knows you booked and will be there, for other services through 12go, i suggest the same or similar to ensure you receive the quality of service you and your families need. Sawat Dee kab khun kap
سيارة الأجرة مريحة بثلاثة مقاعد, Five Star Taxi (ห้าดาวแท็กซี่), ١٨/٠٢/٢٠٢٤
SG
Serge G
Good driver with enough english.
Kept driving safe in stead of hurrying.
Enough breaks overall good experience.
سيارة الأجرة شاحنة ل 10 أشخاص, Firstplan Transport Services (เฟิร์สแพลน ทรานสปอร์ตเซอร์วิส), ١٢/٠٢/٢٠٢٤