I did not expect the bus to be on time as stated on the site this bus was 2.5 hrs late which is just way too long. While the seats were comfortable the bus was not very clean and I saw a cockroach by where I was resting my head on the window.
I booked on Chinese new year weekend knowing there'd be loads of traffic delays. KL to Penang took 10 hours and advertised at 9. I brought a good book and was happy out. I noticed other reviews AFTER I booked that made me a bit nervous but we weren't crossing over any border and we left on time. However at the second pick up point, 3 women were left to hopefully get the next bus because there seemed to be an overbooking. That took almost an hour to sort. So if you're booking, get on at the starting point. And also the seats aren't actually numbered so I could sit anywhere but that caused an issue for a couple who got on last and didn't have seats together.
Bus was super comfy, air-conditioned and stopped for breaks
Train was comfortable enough...however, the aircon was on so high...we needed to use clothing as blankets. Also the space to store luggage was too limited. One last thing, the food carriage was woefully understocked. Over all though, everyone was very friendly and helpful.
รถไฟ #9174 ETS แพลทินัม, KTM, 1 ส.ค. 2022
ZO
Zeynep O
The bus was very cold so I got sick. I had chosen my seat number, but everyone could sit wherever they wanted anyway.
Bus was 40 minutes late. Some people were very noisy and made the seats dirty after they had left. It started raining during the ride and the roof leaked in a few places. Some of us got a little wet.
รถบัส วีไอพี, Billion Stars Express, 2 ก.พ. 2024
AG
Arnold G
came an hour late for pickup, arrived an hour late at destination, so instead five hours, the trip took seven hours. the bus is not in a good condition at all. my seat in the last row at the window was not comfortable, avoid it if possible. cheap way to travel, but unfortunately not very comfortable.
รถบัส วีไอพี, Billion Stars Express, 19 พ.ย. 2023
WJ
Washington J
Bus came early but departed late.
รถบัส วีไอพี, Billion Stars Express, 8 พ.ย. 2023
KT
Karin T
The Car was to cold because of the Strong Air conditinor. I told The driver but he let the conditinor on strongest. One day later now i m ill because of the air conditinor 😡
The bus left 20 minutes late. Shortly after the air conditioning stopped working. It seemed that the air con would die when the bus was running. The bus then stopped on the side of the highway and alternative buses were organised for the passengers. The driver was stressed but he remained helpful. Several hours of waiting followed and I arrived at my destination almost 5 hours later than I should have.
รถบัส วีไอพี, Billion Stars Express, 19 ต.ค. 2023
WH
Wang H
Delayed 1 hrs, poor seats have many cockroach， too cold air conditioners
