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Preguntas más frecuentes

Estimado cliente, A continuación de este texto encontrará las respuestas a las preguntas más frecuentes sobre los viajes que ofrecemos en nuestro sitio web. Utilice la barra de búsqueda de arriba o desplácese hacia abajo para verlas. Si no encuentra la respuesta, envíe un mensaje mediante el formulario al final de esta página.

Thai Railways

  1. Why do I have to tell my gender?
  2. I want to go to a place in the middle of nowhere. Why don't you have this connection?
  3. Where can I pick up my train tickets for Thai Railways?
  4. Can I travel with my girlfriend / boyfriend in the same cabin?
  5. Thai Railways train tickets delivery
  6. Can I board a train in Thailand with a PDF? Do I have to exchange it?
  7. How II Class sleeper trains look like in Thailand
  8. Is there a restaurant / snack bar on the train?
  9. Do they sell alcoholic beverages on the trains in Thailand?
  10. Can you send the tickets to me by post?
  11. I want to book a train to Bangkok. Is it possible?
  12. Motorbikes on Thai trains
  13. Disabled Passengers on Thailand Railways
  14. How do I know if my ticket is confirmed?
  15. We want to sit together. What should we do?
  16. Can I pick up train tickets before the travel date?
  17. Is passport number really necessary? Can I change passport details it after purchasing tickets?
  18. I have put the wrong passport number for one of the passengers. Can you change it?
  19. My departure is early in the morning and your office opens too late. What can I do?
  20. I got a new passport. Can you change the number?
  21. I am traveling with children – how can I book train tickets for them?
  22. Why is my train not bookable?
  23. Why does your website show available seats, but when I book you say the departure is full?
  24. Does the train arrive on time?
  25. I want to travel more than 1 month ahead. Can you arrange SRT Railway tickets for me?
  26. Are class II sleeper cabins air conditioned?
  27. What is the size of the berths?
  28. Can I switch seats with my travel companion?
  29. How do I get from Bangkok to Koh Samui by train?
  30. Can I stay with my friends alone in a class II cabin?
  31. Can I buy a ticket from Bangkok and board at another station?
  32. Does the train leave on time?
  33. Can my friend/someone pick the Thai Railways ticket for me?

General questions

  1. What is 12Go?
  2. Where can I print out the PDF vouchers in Thailand?
  3. General Terms and Conditions of our Service
  4. Do you offer transfer / pick-up services to hotels or between stations?
  5. Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
  6. I lost my booking confirmation. What can I do now?
  7. The system says 'this departure is full'. What does this mean?
  8. How can I contact 12Go?
  9. How do I change the trip date?
  10. I did not get my ticket
  11. Do I have to print out anything?
  12. I made a mistake with my email address
  13. How much luggage can I bring with me?
  14. The ticket is not bookable - why not?
  15. I haven't received the refund yet
  16. Is my seat guaranteed?
  17. I had a problem during my travel
  18. I cannot make it to your office during work hours to pick up tickets
  19. How do I get to the boarding point?
  20. Are the online tickets more expensive?
  21. My luggage was damaged or disappeared during the trip. What can I do?
  22. How many seats are left on the trip I want to take?
  23. Do I have to pay for the shuttle from the train / bus station to the pier?
  24. I cannot find a connection in your system
  25. Can I bring my pet with me?
  26. Why don't you have child fare options on your website?
  27. Can I buy a return ticket?
  28. Is there a discount for children?
  29. Can I use 12Go from anywhere?
  30. Why did my driver take a picture of me?
  31. Airline requirements for international flights
  32. How should I handle my valuables?

Thailand Bus Tickets

  1. Why is there no WiFi on the bus? English movies?
  2. The aircon is too cold / did not work
  3. I have booked a very expensive cruise ship departing from Thailand. Do you provide a shuttle service?

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